London Biggin Hill Airport’s Post

This transition is part of a natural growth cycle, as Edvinas Demenius has been a board member and chief commercial officer of SmartLynx Airlines for more than seven years

Aviation world takeaways: 1. Increase the customer willingness to pay 2. Clear demarcation between Need and want 3. Spend on creating Trust, Reliability, Punctuality 4. Think like a customer not a Seller 5. Customer is your Voice- How good or worst you are? 😊

Aviation takeaways: 1. Increase the customer willingness to pay 2. Clear demarcation between Need and want 3. Spend on creating Trust, Reliability, Punctuality 4. Think like a customer not a Seller 5. Customer is your Voice- How good or worst you are 😊

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In our attempts to standardise procedures, Setting protocols and steps in place to acheive a desired result, we often forget one big factor, humanising them. One such prime example can be seen during our commutes through air. The announcements made while takeoff are so monotonous now that our brains gave literally phased out listening to them! They are important for our safety but they are so boring to listen to! But my recent trip proved otherwise. All thanks to captain Sumit Yadav, whose witty and humorous twist to boring announcements put a smile on many passengers. He chose to warn us of impending turbulence by saying, “ Aaj ka mausam chanchal aur beimaan rahega! ” This incident reminded me of a sales theory that says to “flip the script” to increase win probability. Often our customer is interacting with many service providers/vendors to avail a service. As salespeople our first goal is to stand out of our competition. But most of our scripts are on similar lines. Here it gets important to break the pattern, to increase win probability! Here the pilot Sumit Yadav did the very same thing, his witty announcements were pattern breaking, put a smile on passengers and gained a strong recall value. I have taken many flights , but i remember the name of only one, Captain 🧑✈️ Sumit Yadav #customerservice #airports #happiness IndiGo (InterGlobe Aviation Ltd) Sumit Yadav

How are those New Year resolutions holding up?? We've soared through the first month of 2024—how are those resolutions and organisational aspirations holding up? Are you feeling the burnout, or are you ready to reignite the spark? At Avi-I Solutions, we get it. The initial excitement might fade, but here's a little secret: The magic happens when we turn our aspirations into tangible actions. It's not just about claiming to offer the best; it's about proving it through deeds, not just words. 🚀💬 From Words to Exceptional Service: When we talk about providing exceptional airport service, a passenger-centric approach, or the best passenger experience, it's more than lip service—it's a commitment to action. Your passengers are waiting for an experience that goes beyond promises. 💼🌟 Curious to Explore? Dive into Avi-I Solutions: Let's chat if you're curious about how Avi-I Solutions can empower your organisation to bridge the gap between words and actions! Our audits are like temperature gauges, showing you where you are, where you want to be, and how we can join forces to make it happen. 🌐🔗 Ready to Elevate Your Service? Connect with Avi-I Solutions! Don't let those aspirations gather dust; let's transform them into a reality that echoes through every passenger's journey. DM us to explore how Avi-I Solutions can be your guide in creating a truly exceptional aviation experience! 🚀💙 #ElevateMeMovement #AviationExcellence #ActionSpeaksLouder 🛫✨

This came to my inbox this morning. The message from Ben Minicucci, CEO of Alaska Airlines, highlights many important principles in customer communications, especially in challenging situations. - He was clear, candid, and direct. - He sets clear expectations with explanation - 20% of their fleet is down, there will be some impact. Don't promise hyperbolic things like "we'll meet all your needs." Be realistic. - Do the right thing - ground the fleet fully, no half measures. (In this case the FAA did it anyway, but let's take him at face value that he made that decision independently beforehand.) - Apologize. Own it - this would have been easy to subtly blame on Boeing. He didn't. - He had a great balance of speaking simply in layman's terms, without "dumbing it down." Gave a lot of specifics, but without burying the listener in technical jargon or too much minutiae. - He avoided ambiguous, vague language for the most part, and didn't resort to sound-bite, feel-good messaging. - It's not a short video - makes it feel like he is not just doing this because he has to, or trying to get out as quickly as possible. I've struggled with all of these things at various customer-escalation times in my career. Was good to see a strong example, and break it down. Safe travels, my friends.

NEW ARTICLE 👍 Mastering Customer Service Skills for Aviation Screening Officers ✈️ We explore the essential customer service skills that aviation screening officers need to master to provide a seamless and safe experience for passengers. Read more 👉 https://bit.ly/3s8Oppt #aviation #airportscreening #customerservice

🚀 The Importance of Warranty Management in Aviation ✈️ We’d like to share this post with you about technical warranty support information. What about your company? We look forward to hearing from you in the comments below. EOS4AVIATION #Aviation #WarrantyManagement #AviationIndustry #CostOptimization #TechnicalWarranties #MaintenanceEfficiency #AviationBusiness

Have you seen the new "RIP X she would have loved Y" trend? Well, it's a trend and Jordan loved it and decided to apply it to aviation. You're welcome. https://lnkd.in/gHB8YNrb #aviation #aviationsoftware #donthateautomate #ELP #innovatorsneverimmitators #programmersforaviators #airlines #ripxtrend #literarycharacters #aviationhumor #aviationfun #travelblog #aviationtrends #travelstories #literatureandtravel #aviationlife #airlineexperiences #literaryhumor #trendalert