G R A T I T U D E // I rarely do this kind of post however in light of a recent terrible experience at Davids Financial Services in Nyack, New York location, I am compelled to do this one.
I am hereby publicly extending my heartfelt gratitude to Matt Tobin, General Manager, of Hotel Nyack, New York, and the entire staff of this establishment for their exceptional service.
During my stay in May, I was unexpectedly challenged with a ‘crisis’. During my entire stay that extended through to July, the service I received, was extraordinary. To be transparent one of my girls had a mental break in the hotel lobby the morning after our arrival on May 18th.
The team's response and help were driven by heart-based intelligence, exemplifying nothing less than genuine care, kindness, and understanding.
I do believe that Matt Tobin- whom I ran into one morning on an elevator ride for coffee before I headed over to the hospital - leadership, played a huge role in the way his staff members (including kitchen staff) connect with patrons.
To the front desk crew Sam, Denise, and Areil Thank You for making a difference with your extraordinary hospitality.
Still on a #wellnessjourney stepping in and through all fears that I face with as much confidence as I can daily.
Re: Davids Financial Services - While a rep responded to my complaint about the very horrible encounter I had, given the gravity and the implications of that experience, I was not pleased with the decision that was made. - final results. There was zero provocation for the abominable behavior of the employee who interacted with me.
The conduct of Davids Financial in contrast was startling, distressing, and bizarre, especially considering the broader societal context of race and ethnicity. We are acutely aware of the potential consequences of a simple situation devolving into a far more horrific experience. Marked by aggression and subjection to biases/potential racial profiling, this incident required immediate awareness. Such conduct reflects poorly on the reputation of this establishment.
#gratitude #hotelnyack #leadership
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2moLove this!