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Patient Experience | Healthcare Strategy | TEDx Speaker | Food Network Guest Star | Semifinalist in World Championship of Public Speaking | Coach | Human Understanding

NRC Health's own Chief Transformation Officer, Gregory Makoul, worked with a group of researchers, educators, and healthcare professionals to author the Glasgow Consensus Statement, a framework for patient communication in #healthcare. Take a few minutes to read the paper for yourself, what struck me is how overwhelmingly effective this is if we simply start looking at patients as individuals instead of a diagnosis. #patientexperience In your next patient encounter, try to do the following: 🔌 Connect as humans. #humanconnection is a pathway to therapeutic, trusting relationships, whether episodic or sustained over time, and there is good evidence that human connection has benefits for patients and health professionals. 👓Understand the patient’s perspective. Explore ideas, beliefs, feelings, expectations and/or preferences to an extent relevant and proportionate to the moment and incorporate this knowledge when shaping a care plan with the patient. 📞Be responsive. Meeting the needs of each patient in the context of their life and clinical situation is at the heart of delivering person-centered care. As there is no ‘one size fits all’ model of an effective encounter, it is important to develop a repertoire of skills and strategies that can be applied as needed to accomplish essential tasks.

Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters

Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters

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