Blake Morgan’s Post

I'm motivated by the opportunity to make a positive impact in the lives of others through my work in customer support and sales. I believe that exceptional customer experiences can transform businesses and create loyal communities. My passion is to deliver world-class support, drive business growth, and inspire others to do the same. Let's connect and support each other in our journey to excellence! #CustomerSupport #Sales #CustomerExperience #Motivation #Leadership #GrowthMindset"

Providing great customer service is about being more human. It's about understanding the unspoken, listening intently, and responding with empathy and respect. #leadership #leaders #CustomerService #CX #CustomerExperience #strategy #success 

Corporate apologies for product and service failures are frequent. But how do those apologies impact customer perception and the (subsequent) customer experience? How do we know the apologies are meaningful and written/delivered with the customer in mind? In this article, I deconstruct an apology, i.e., break it down into its critical components. What makes an effective apology? What components must be included in an apology? Find 11 items in the article via the link in the first comment. #apology #leadership #customerexperience #customerservice

🔍 𝐓𝐡𝐞 𝐏𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐥𝐞 𝐄𝐝𝐠𝐞 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 🔍 In today's competitive market, companies focusing on customer-centricity are not just leaders in customer satisfaction but are also seeing notable profit margins. This trend underscores the crucial role of prioritizing customer needs. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐜𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 goes beyond providing exceptional service; it involves weaving customer feedback throughout your operations—from product development to marketing strategies. Such alignment not only meets but often surpasses customer expectations, promoting loyalty and business growth. 𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲: Adopting a customer-first approach isn't just beneficial; it's a strategic necessity impacting every level of an organization, fostering superior business outcomes and enhancing competitive advantage. 📈 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲: For those who have shifted focus towards customer-centricity, how has it influenced your business results? I'm keen to hear about your experiences and insights! 👍 𝐈𝐟 𝐲𝐨𝐮 𝐚𝐠𝐫𝐞𝐞 that customer-centric strategies transform businesses, 𝐥𝐢𝐤𝐞 𝐚𝐧𝐝 𝐬𝐡𝐚𝐫𝐞 this post to spread the word! #CustomerExperience #BusinessStrategy #Leadership #CXStrategy #CustomerCentric

We can talk about all the metrics in the world for our companies, but is that really Customer Success, as our customers see it? What is it that really makes our customers successful? Is it tracking their goals with them? Is it adding value to their growth and success? (Who determines that anyhow?) Is it working with their teams to make sure they get education, knowledgebase and discussions? Is it engaging with your customers to showcase new value? Is it ensuring that they meet or exceed their ROI for your product? Is it all of the above? We throw around all these metrics as if it makes a difference to them. I see so many posts about the value a CSM provides to their companies, not to their customers. Would love to hear your opinions. #customersuccess #leadership #cx #customersuccessmanager

Tip#110 🟢The 4 Ps are more product-oriented ✨ while the 4 Cs are more customer-oriented, 🎯 Reflecting a shift from a 📈 business-centric to a 💚 customer-centric approach. 🌍 The 4 Cs model is particularly useful in the digital age, 💻 where communication and customer engagement have become increasingly important ℹ️. Dr.Abdelrahman Ali #marketing #change #reselience #leadership #mindset

If your customers aren't engaging with your product the way you envisioned, it might not solely be the product but also the process. Enhance the customer experience by harnessing the power of the channel-partner ecosystem strategically. Channel partners can enhance the customer journey by spearheading critical moments in the enablement process. #Leadership #ChannelPartner #CustomerJourney #BuildValueTogether

Customer Journey Mapping exercises too often end in overwhelm. Discover ways to prioritize your #CustomerExperience initiatives so you build momentum and focus on what matters most >> https://lnkd.in/g9WYZKMJ #CX #CustomerExperience #CustomerService #Leadership #CustomerJourneyMapping

Your most unhappy customers are your greatest source of learning. They provide valuable insights into what's not working and how to improve. By listening to their feedback and concerns, you can: - Identify blind spots in your product or service - Develop solutions to common problems - Enhance overall customer experience - Build trust and loyalty through effective issue resolution Don't view complaints as negative feedback. See them as opportunities to grow, learn, and innovate. Your customers' voices matter. Listen, learn, and thrive! #CustomerFeedback #GrowthMindset #CustomerExperience #ContinuousImprovement #Leadership #Innovation

A way to stand out from the competition... Personalize the customer experience. Strive to make every guest customer feel like they’re the center of your universe. Whether you're leading a team, managing a project, or serving clients directly, remember that everyone wants to feel special and valued. How can you add a touch of personalization to your service today? #CustomerExperience #Leadership #Personalization