Blake Morgan’s Post

Consistency in CX: Building Trust Through Habit 🔑 Trust is built on consistency. In Atomic Habits, James Clear explains how systems, not goals, lead to long-term success. In the world of Customer Experience, this means creating consistent, reliable interactions at every touchpoint. At Zeekr, we don’t rely on short-term fixes; we build systems that ensure every customer interaction is smooth, consistent, and memorable. It’s those daily habits—quick response times, personalized care, and proactive problem-solving—that make customers come back, again and again. Let’s focus on building habits that elevate our CX systems, not just today, but every day. What’s one habit in your CX process that you rely on for consistency? #CX #AtomicHabits #SystemsOverGoals #ConsistencyMatters #CustomerLoyalty

Today, on #CXDay, we reflect on the profound impact customer experience has on shaping relationships, trust, and the future of every business. Exceptional CX is more than just meeting needs, it's about understanding human emotions, anticipating desires, and delivering meaningful interactions that leave a lasting impression. In a world driven by connection, customer experience is the heartbeat of loyalty and long-term success. Let’s celebrate the people who work to create these moments of value and empathy, turning every customer touchpoint into an opportunity for growth and connection. Here’s to the continued pursuit of excellence, innovation, and putting people at the center of everything we do. #CustomerExperience #CXDay2024 

Happy CX Day! The theme for this year is “Good CX delivers better outcomes for customers, employees, and organizations.” Customer-centric organizations and advocates are bringing this theme to life by researching success stories and demonstrable facts that spotlight the real-world return on investment of customer experience as a business strategy. At the #CreditUnion we must promote a culture centered on our members, always listening and taking action to improve member experiences and retain our members for a lifetime. The power of CX Day lies in how we leverage it to inspire our teams and elevate our leadership. Time to celebrate the incredible profession of Customer Experience (CX) Management!

Ever wonder what sets top-performing organizations apart when delivering exceptional customer experiences? 🤔 Here are 10 aspects of #CustomerExperience that business leaders we contacted believe they are doing well in: ✅ Delivering attentive service and customized advice ✅ Optimizing internal processes for better service delivery ✅ Actively seeking customer feedback ✅ Providing direct access to a live representative ✅ Investing in proactive customer engagement strategies Share with a friend looking to level up their #CX strategy 🙌 What is one thing your organization does well for customers? P.S. Now that you know what areas CX teams are thriving in, uncover the 3 biggest obstacles that commonly hinder their success: https://lnkd.in/gXHRGZva

Efficiency isn’t just about speed. It’s about using technology to enhance customer experiences while staying innovative. At the 2024 Digital Business Summit, we’ll explore how companies are applying this thinking to create personalized and seamless customer experiences. ⏺ Companies leading in digital transformation report three times higher customer satisfaction and loyalty, according to MIT Sloan. ⏺ Using data efficiently helps organizations create more personalized customer interactions that foster long-term relationships. ⏺ In an automated world, balancing efficiency with a personal touch is what sets great customer experiences apart. 📅 Event: 2024 Digital Business Summit 📍 Location: Frankfurt, Germany 🔗 More Info & Registration: To by my guest at no charge, register with the code DENNISW ➡ https://lnkd.in/gC7Vnrf5 *This offer does not apply to service providers #DigitalTransformation #CX #CustomerExperience #Innovation #Frankfurt #GlobalVoiceOfCX

"Is my CX platform ready for the future of customer service?" 👆 The question on every leader's mind 👆 Join us on February 27 at noon PST for an eye-opening discussion on unlocking the full potential of your customer service platform. Two of our CX experts will reveal the *top 3* elements that form the backbone of today's most innovative support teams and provide insights to help you realize your CX vision for 2024 and beyond. Register now → https://bit.ly/3HpP4GZ  #CX #customerservice #innovation #futureofcustomerservice

The future of CX IS HERE

A staggering 57% of consumers feel experiences have gotten worse in the past year. NICE can help. Get NICE’s 7 critical CX trends for your 2024 strategy 👉 https://okt.to/JbykEA #CX #CustomerExperience #ContactCenter

As we step into 2024, staying ahead in the realm of Customer Experience (CX) is crucial for business success. The CX landscape continues to transform, presenting both challenges and opportunities. "7 Critical CX Trends for Your 2024 Strategy: Expert Insights & Recommendations," serves as a comprehensive guide, offering valuable insights and recommendations from industry experts to empower businesses in crafting a customer-centric strategy that not only meets but exceeds the demands of today's dynamic market. #CX #customerexperience #customerengagement #2024

Today, we celebrate the very essence of what we do: creating meaningful and memorable connections with our customers. As a CX Leader, I firmly believe that every interaction matters, and by putting the customer at the heart of our strategies, we not only transform businesses but also lives. The best customer experience is the one that is crafted with intention and a clear purpose. To achieve this, every voice, opinion, and shared experience gives us the opportunity to learn and improve. On this day, let’s reflect on how we can further elevate the customer experience and continue building lasting relationships based on trust, satisfaction and loyalty. Let’s keep innovating and empowering our teams to create a future where customer experience is our top priority🫶! #CXDay #CXObessed #CustomerExperience #CXLeadership #Transformation