We are not at #ccw2024 due to conflicting priorities. From the sidelines it looks like a great few days on the Gold Coast with some insightful presentations, lessons and solutions on show.
Our key advice for people walking away from conferences like Contact Centre World is to digest and map out your takeaways as items to take action on now, items to action later and items that are interesting but not relevant for your organisation.
It’s easy to be overwhelmed with great ideas and content, and our best advice is to break it down into actionable tasks.
Whilst we haven’t been able to attend CCW, our sweet spot is helping Contact Centre Leaders with challenges across people, process, technology and governance.
As you start your action plan, book in with Michael Clark for a chat or a coffee and let’s brainstorm ideas:
https://lnkd.in/gJYQF6HH
#contactcentres #actionplan