Helping OEMs and their service partners activate their X-Factor to generate more revenue from Aftermarket Services and increase profitability
🌟 My Thoughts on AI in Field Service 🌟 Field Service Leaders are prioritizing investments in AI like never before. It's a virtual land grab, no pun intended, as Field Service Organizations seek ways to deploy AI to enhance existing Field Service Management applications, expand capabilities, and develop new business models. I've seen nothing like this demand for new technology in my 30-plus years in the Field Service Industry. Other technologies like mobility, GPS, and routing software have faced some resistance and long adoption cycles. AI, however, is a different story, especially with the introduction of LLM and GenAI. Unlike other technologies, Service Leaders want to be first to market with AI solutions. They prefer to be the market disruptors rather than the disrupted. The rapid embrace of AI in Field Service is a testament to its transformative potential. Service Leaders see AI not just as a tool, but as a strategic advantage that can revolutionize their operations and customer experiences. 🚀 What are your thoughts on the role of AI in Field Service? Are you seeing similar trends in your industry? #FieldService #AI #Innovation #Technology #CustomerExperience #ServiceManagement #GenAI #LLM
Founder at Industrility | Driving higher profitability for machinery manufacturers by digitizing aftersales and championing XaaS; at scale.
3moI agree Michael Blumberg. #GenAI is truly a productivity booster for Field Service and Customer support teams especially for the Machinery and Industrial OEM market!