Board Agenda® reposted this
"As leaders we should ask ourselves daily: 'What have I said today to reinforce the message that anyone’s voice can make a difference and that I want to hear it?'" - writes Dr Jayne Chidgey-Clark in this month's Board Agenda® "It is essential that boards reflect on what their workers are telling them about “what it is like around here”. That’s not merely taking the headline numbers from staff surveys, but digging deep into the detail. Use all the data and engagement opportunities you can to listen to the silence. ▶ Who are you not hearing from? ▶ Why are you not hearing from them? ▶ Are they fearful, disenfranchised, disillusioned? ▶ What more can you be doing?" #NED #Boards #ListenUp #Governance
Freedom to ‘speak up’ to the board is the cornerstone of a healthy culture that lets workers and organisations thrive. But how do you empower people to improve performance? Jayne Chidgey-Clark, National Guardian for the NHS shared her insights with Board Agenda: https://buff.ly/47nNvFJ? #BoardsOfDirectors #CorpGov #Directors #Governance #Leadership #Ethics National Guardian's Office
The curiosity and willingness to sit down and listen from leaders determines how willing people are to speak up about what is wrong what can be improved. Just as important in Social Care as in NHS services
'The Noblest Motive Is The Public Good."
1mo"Use all the data and engagement opportunities you can to listen to the silence." We could take the view that the issues faced by our people come under the banner of Human and Organisational Factors. By doing-so we could look at how other safety-critical sectors provide engagement platforms to gather and analyse event-data, resolve issues raised and communicate those resolutions back to their staff to ensure that any lessons identified becomes learnings shared, for the benefit of all. For example; among many others, Royal Cornwall Hospitals NHS Trust and Cornwall Partnership NHS Foundation Trust both use the WorkInConfidence webapp to enhance engagement rates. This same platform could easily be expanded to encourage reporting of Human and Organisational Factors events, so both improving staff-engagement and enhancing our understanding of the actual conditions our staff find themselves exposed-to. As our Health and Safety Executive tells us; "The term ‘Human Factors’ refers to environmental, organisational and job factors, and human and individual characteristics, which influence behaviour at work in a way which can affect health and safety." Surely this is precisely why we have the Freedom To Speak Up system?