Boaz Ashkenazy’s Post

Big Telco is starting to build GenAI experiences in house. Verizon is hoping to impact customer experience with new GenAI tools that include a Personal Research Assistant for accurate information, "Fast Pass" for efficient customer pairing, and a Personal Shopper for tailored solutions. This customer service use case seems like the right place to start for so many of the services that we have come to rely on but deplore the customer service experience. This article gets into the details on the use case and how Verizon deployed the solution. https://lnkd.in/g2SJXxs8

It's no surprise to anyone that Gen-AI is rapidly reshaping the world of customer experience. We've all seen the emergence of new chatbots and even demos of ChatGPT4o itself, showcasing the innovative ways companies engage with their customers daily. At PartnerHero, we're fully embracing Gen-AI to evolve into an AI-powered CX company. Our secret sauce? It lies in the superpower of our products. Drawing from years of experience in Customer Support, we've seamlessly integrated it with our expertise in engineering and AI to deliver a best-in-class service experience. We ensure that humans remain an integral part of the process. While I'm personally a big fan of automation, I firmly believe that certain tasks will always require the human touch." Our hybrid model ensures that while AI handles the quantifiable aspects, our human teams excel in areas requiring intuition and emotional intelligence, thus creating a comprehensive and seamless service experience." Want to learn more? Meet the Operator CX: https://lnkd.in/geNqeSnG You can also read my full note about our approach: https://lnkd.in/gBZkbzVV

Transform customer satisfaction by eliminating long wait lines! Our conversational chatbots are the key to happy customers. Get in touch with us today to revolutionize your customer experience. #ai #aiinclusion #CustomerHappiness #ChatbotSolutions"

Be part of the AI revolution! Our webinar brings together industry leaders to share insights on the cutting-edge innovations driving customer satisfaction. This is the event everyone in the know will be attending—don’t miss your chance to stay ahead!   Register here: https://lnkd.in/gUv5S8tt #webinar #aitransformation

Transform your business operations with Contacti AI! By seamlessly integrating our advanced AI technology, you’ll see a remarkable increase in efficiency and a significant boost in customer satisfaction. Experience the future of customer communication today. Discover more at www.contacti.ai 🚀✨ #BusinessTransformation #AIIntegration #CustomerSatisfaction #EfficiencyBoost #HappyCustomers #AIRevolution #BusinessInnovation #AIExcellence #CustomerDelight

🌟 Recent Industry News & Insights 🌟 The tech industry is buzzing with the rise of AI-driven chatbots in customer service. AI chatbots are revolutionizing customer support by providing 24/7 assistance, reducing response times, and improving user experiences. Businesses adopting AI chatbots are likely to see increased customer satisfaction and operational efficiency. Embracing this trend can set your company apart in today's competitive landscape. Stay tuned for more industry updates and insights! #TechTrends #AIChatbots #IndustryInsights

AI is transforming customer service in the services industry, leading to significant cost reductions while enhancing customer satisfaction. A notable example is the adoption of AI chatbots by a hospitality company, which led to a dramatic decrease in customer service costs. These chatbots handle routine inquiries efficiently, freeing up human agents to tackle complex issues. This blend of AI and human touch is setting a new standard in cost-effective, quality customer service #AIChatbots #CustomerServiceInnovation #HospitalityIndustry #CostSaving #ServiceExcellence

In a world where customer satisfaction is pivotal, leveraging AI integration tools can help small businesses on a quest to find new opportunities and remain competitive in an increasingly dynamic market. Read more 👉 https://lttr.ai/AOK4m #AiIntegration

More and more of our business customers are benefiting from the efficiencies of AI. Check out how we boosted the collection efficiency of PLDT/Smart Communications, Inc. with our conversational Talkbots. The possibilities are endless and ePLDT can help your businesses integrate AI-based solutions that can address your pain points. #ePLDTElevatingTechWithYou

How can AI help to deliver good customer service?  According to Hans Kramer at ANYWHERE365®, “AI assistant technology significantly decreases the average handling time for customer interactions and increases first-time resolution rates. This boosts agent happiness, operational efficiency, customer satisfaction and brand loyalty.” Find out how Deepdesk's AI Agent Assist technology is helping Anywhere365 to transform the customer experience in the latest issue of Technology Record > https://bit.ly/4cKQV75 #AI #Customerservice #Chatbot