Bold Group’s Post

Getting an out of office message from someone in trucking/brokerage always cracks me up. They say all the right things until the end where it says "But, if it's an emergency, call my cell phone at 555-555-5555". What they are basically saying is: "I'm out of the office, doing some things with my family. I can't reply as fast as you are used to, but if you are a shipper and you are offering business, I'll drop everything and get it done. If you are an employee at my company asking about when I'll pay up for my March Madness bracket, I'll talk to you Monday when I'm back!" Everyone should be customer/service obsessed, and this is a 24/7 business that runs 365 days a year. However, if you have the right structure, and can rely on teammates that are equally obsessed with the customer, you can actually unplug and trust that things go smoothly. Not many shippers want to do business with 1 person. They are doing business with a TEAM, A COMPANY, and a BRAND that they can trust to keep their product safe and arrive timely. We have created that structure at RFX | REFE where a whole TEAM of people obsess over servicing our shippers, our drivers and our own people. By uniting with the resources of the R&R Family of Companies, we have amazing people working around the clock to ensure we put the mission first and continue our growth plan through 2024 and beyond. If you are interested in joining us, check out our open jobs (https://lnkd.in/g-rgfqKY) or just shoot me a message and/or email: nate@shiprfx.com

Verizon customers in the greater Tampa Bay area reported an outage with their cell phone service on Tuesday morning. The company, which attributed the problem to a "network issue" later restored services at 10:45 a.m. People earlier complained of calls not going through, dropped calls and phones being stuck on "SOS" mode — meaning no service. The most impacted locations include Tampa, Clearwater, St. Petersburg, Bradenton, and the Sarasota areas. #tampaflorida #verizon #networkdown #outages #networksecurity #networkforensics #threatintelligence #threatintel #darkweb #securityoperations #informationtechnology Read more here: https://lnkd.in/efjYT63A

Your customer can’t take action if they can’t read your message. Optimize your emails by avoiding these common pitfalls:

Those whose connectivity is business or mission-critical can always rely on Lyfo's Mobility Manager, and enjoy service continuity thanks to network fallback for the duration of the incident :-).

Solution provider is better off excuse for failure

Limited Time Deal If you would like to finally. Finally, solve the right problem. Equip your team with the information to run operations to your liking. Then, you need to provide them with the right information. 25% off Sales Ending June 30th. https://lnkd.in/gHdbFm_F #NMCS #LimitedTime #AnalyzeCorporateStrategy

Learn more how to protect sensitive (electronic) equipment from network disturbances and safe energy backup time in case of outages. Check out our recent video on the importance of a UPS: http://spr.ly/6049VK8aW

Reflecting on customer service especially here in the Houston area regarding Centerpoint. My biggest piece of frustration is due to the way the company has communicated to their customers. Don't get me wrong, I am very thankful for all the lineman and technicians working their butts off to get power restored. With that said, my critique is this: The first notification I (and so many others) received was power would be fully restored to all 2+ million people by the end of the day on Wednesday July 10. Next communication I received is now saying it could be as late as some time next week. Military and Fire Service taught me this: "Assess the situation, Identify objectives, obtain necessary resources, execute action plan." In other words, Under promise and Over deliver. Perhaps during future storms the company should say something like: "We understand the need for power to be restored. We will be able to provide updates once we are able to assess damage in the affected areas while prioritizing critical infrastructure. Real time updates will be provided as soon as we are able to do so."

If your customer is problem-aware, meet them at what they know best. Agitate the problem. If your customer is solution-aware, don’t worry about what the customer already knows. Just remind them and focus on the solution.

Is your IT department bogged down with tedious tasks that take them away from more pressing matters? Do they spend hours on hold with carriers trying to open a ticket or make a change? Are they handling cellphone replacements and scrambling to get new service activated? Let us take care of the little stuff so your team can focus on what really matters. Our team is here to streamline your IT department's workload and ensure that nothing falls through the cracks. Trust us to handle the details so your team can handle the big picture.