Boldr’s Post

It's that time of year when Zendesk uncovers ten transformative trends driving CX towards a smarter future! Check out the 2024 CX Trends Report below ⬇ https://bit.ly/3IbU6Y7 #CustomerExperience #CX #DigitalTransformation #Innovation #Zendesk

#CXTrends: Conversational Intelligence: Uncovering Insights for Better CX Outcomes 💬 CX Today’s Susie Harrison talks to Peter Isaacson, CMO of Invoca. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. Watch the full interview here 👉 https://lnkd.in/eDNQzbB2 #cx #cxnews #ccaas

It's not surprising news that customers expect immediate results. And with the advent of AI, customers expect even more: quick responses paired with tailored information that create a feeling of being seen and known. But the interesting part is that according to the Zendesk CX Trends Report 2024, 𝟲𝟮% 𝗼𝗳 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 feel they're actually behind in providing more instant experiences consumers expect. 📉🧐 Intrigued about how you are going to stay among the top one-third achievers? Discover the secrets with Julian Hertzog and Christopher Harms during our dynamic live webinar "How to turn market pressure into CX diamonds", on June 06 at 11 am CET. 💡 Sign up now with the link in the comments. #webinar #cx #customerservice #customersupport #zendesk #customerexperience #event

Catch the recent interview of our Group CIO and EVP, Byron Fernandez, on Biztech Asia's C-Suite Conversation Show, where he shared insightful perspectives on how TDCX customizes its CX strategies across different industries to ensure exceptional customer experiences. He also discussed why CX is vital for business success in today's world and the transformative impact of AI on the roles of CX specialists. Here are some key takeaways: • Today, the customer journey involves multiple touchpoints, from physical interactions to engagement through social media messaging, asynchronous chats, and apps. • Up to 70% to 80% of CX companies' costs are people-related. Focusing on hiring the right people enhances key business metrics like satisfaction scores. • Collaboration between humans and AI will create "super agents" with high information retrieval capabilities, leading to improved teamwork, faster operations, and better problem-solving. • As customer bases expand, businesses must become more sophisticated and innovative in delivering their products and services. Expectations will keep rising, and companies committed to excellence will rise to the challenge. Thank you Biztech.asia for the feature! Watch the full interview here: https://lnkd.in/g96NmepW 

#CXTrends: Conversational Intelligence: Uncovering Insights for Better CX Outcomes 💬 CX Today’s Susie Harrison talks to Peter Isaacson, CMO of Invoca. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. Watch the full interview here 👉 https://lnkd.in/eBCGyGX2 #cx #cxnews #ccaas

In our session on practical AI applications for customer experience (CX), Red Jaques Bernaldez, CUA, IT Advisor of ST Telemedia Global Data Centres (Philippines), emphasized that exceptional CX begins with understanding customer needs. By integrating business strategy with customer insights and leveraging technology, companies can evolve their business models to be more efficient and customer-centric. Collaboration between business, IT, and CX professionals is key to creating sustainable value for all stakeholders. Within your organization, what are the most crucial elements for developing a thriving business model? Additionally, how can businesses effectively utilize technology to enhance their focus on customers? Stay tuned for more insights from our event! #cxsocietyph #cxsp #cxpaphilippinenetwork #cxpaphilippines #cxpaph #customerexperience #cx #cxph #customerexperienceph

It’ll be a day of reflecting on the boundless possibilities of how GenAI could transform CX - an exciting & insightful day lies ahead. #CXSpark #eandenterprise #NICE #CX

The countdown to Fall Symposium continues -- 12 days! We're planning our #OOTDs and preparing to learn about new topics for discussion, new opportunities for connection and new ways to enhance the customer experience! 🚀 This year’s #SOCAPSymposium is all about staying ahead of the curve and embracing #innovation, all while keeping human connection at the core of everything we do. 💡✨ So, what’s at the top of your mind for this year’s event? Is it exploring the latest #CX trends? Building deeper industry relationships? Or maybe diving into some fresh ideas that will shape the future of #CustomerCare ? Let us know in the comments below! 👇 🔗 And don’t forget to register if you haven’t yet—time is running out!  https://lnkd.in/gFPANRyt #SOCAPInternational #SOCAPPY #CustomerExperience #NetworkingOpportunities #Retail #CPG #CallCenter #ContactCenter #EX

Understanding your customers’ needs, even before they do, is at the core of customer obsession. At CX NXT EU 2024, I’ll share actionable insights on building a customer-centric culture that goes beyond delivering services, it builds trust and loyalty. ⏺ 60% of companies that prioritize customer experience see profitability increases (Harvard Business Review). ⏺ AI and data-driven tools can help businesses anticipate customer needs, but the real key is applying these insights with empathy. ⏺ Building a customer-obsessed culture means ensuring every team member understands their role in delivering exceptional service. 📅 Event: CX NXT EU 2024 📍 Location: Berlin, Germany 📢 Keynote & Workshop: "What does it mean to be customer-obsessed?" & "Building a Customer-Centric Strategy" 🔗 More Info & Registration: https://lnkd.in/gVY9Y8jb #CustomerExperience #CustomerCentricCulture #Berlin #GlobalVoiceOfCX

Did you know 70% of CX leaders are currently reevaluating their entire customer journey? Dive into the latest insights from Zendesk uncovering ten transformative trends driving CX towards a smarter future! Don't miss out – download your FREE copy now and lead the charge towards a customer-centric future! BrainSell https://bit.ly/3P0Q7l9 #CustomerExperience #CX #DigitalTransformation #Innovation #Zendesk