Excellent report from my colleagues Sumati Sharma CA and Tim Bourne on the adoption of ONE Order.
Three key findings:
🔦 Prioritizing business transformation is crucial
ONE Order is a business-first revolution: Business transformation must be the top priority controlling the pre-defined business case and guiding technology developments.
🪙 Significant value gains in key processes
While a ONE Order business transformation has the potential to generate value across all processes, we expect to see the greatest gains in voluntary servicing, revenue accounting, and partnerships with other carriers.
📐 Structured methodology ensures success
We would stress the importance of using a structured methodology including comprehensive business process mapping, a multiyear plan definition, and robust change management.
The transformation of airline retailing has begun, with announcements of the first wave of adoption of ONE Order by major global airlines underway. ONE Order will simplify airline reservations, delivery, and accounting systems, enabling new ways to conduct business and enhancing the customer retail experience.
In our latest paper, we explore Air France-KLM’s journey to ONE Order, challenging other airlines to tackle the real business transformation ONE Order can enable but doesn’t necessarily guarantee without the right approach. Explore our key learnings > https://owy.mn/3TZT3Re
#Aviation #Retail #OWTransportation