Rome was not build in a day!
Let's be honest, designing toilets isn't most people's dream job. In 2018, when I was a junior maintenance engineer, my superiors, En Zubir and Mr. Steven Ng, entrusted me with leading the ideation for BHPetrol's new public restroom concept. Easy? No way! We weren't just shooting for fancy; good ventilation, easy cleaning, and accessibility for everyone were top priorities.
Our first try in 2018 at BHPetrol Lebuhraya KL Klang was a great learning experience. We took the feedback, revamped the design, and now it's in all new built BHPetrol stations and few existing stations where the toilet has been upgraded.
But the real heroes are our dealers and maintenance team. They're the ones who keep these restrooms functional and clean! Big thanks to them for making customers feel comfortable!
Six years later, hearing compliments about the design still makes me grin. This project showed me the power of going all in, not just for our superiors, but for the satisfaction of seeing your work appreciated. So, to all my fellow junior executives out there, don't hold back! Give it your all and you might just create something that surprises you ✨ (and ends up in service stations everywhere).
#BHPetrol #RetailOperation #CustomerExperience #Empowerment
Look forward to seeing your team there! Brahma Group, Inc.