Branch’s Post

Mobile apps are key to enhancing the customer experience, brand recognition & customer retention in #Fintech & 90% of execs plan to boost their investments over the next 12 months, Branch survey shows Features like live chat, AI bots & paperless statements save 💰. #DigitalTransformation https://loom.ly/9Xkx94E

📣 A B2B #survey is born by Global Surveyz: insured.io's Navigating the Digital Shift: 2024 User Experience Survey. 📊 We surveyed 500 US insurance consumers to find out the importance of high-quality portal and mobile app for customer acquisition in insurace. ⚠️ Spoiler Alert: Almost 60% say they would switch carriers to get an automated service that would tell them exactly where their claim is in their process. 🙏 Thank you, George Ravich, Steve Johnson, Brad Dehoney, Clem Lincoln, and Julia Golts from Insured.io for a great #contentmarketing and #marketresearch project.

📣 A B2B #survey is born by Global Surveyz: insured.io's Navigating the Digital Shift: 2024 User Experience Survey. 📊 We surveyed 500 US insurance consumers to find out the importance of high-quality portal and mobile app for customer acquisition in insurace. ⚠️ Spoiler Alert: Almost 60% say they would switch carriers to get an automated service that would tell them exactly where their claim is in their process. 🙏 Thank you, George Ravich, Steve Johnson, Brad Dehoney, Clem Lincoln, and Julia Golts from Insured.io for a great #contentmarketing and #marketresearch project.

Digital convenience is key—81% of insureds prefer managing policies online, and #claims transparency is becoming a major factor in customer retention. Dive into the #data from insured.io's latest survey in PropertyCasualty360 a nd see how digital tools are transforming the #insurance landscape. #Innovation #PropertyClaims #CustomerExperience #Insurtech

Let’s be honest. As business owners, we all want support calls (chats, emails) to disappear. Ideally, we’d be thrilled if the need for customer service departments vanished entirely. Can it happen? Yes. Tomorrow? No. For everyone? Definitely not. At Ender Turing we work with many consumer businesses, including retail banking, insurance, private healthcare, and financial services. The common theme? Everyone dreams of their customer service call centers becoming obsolete. And they all have a plan for how to make it happen. Yet, these plans often fall short. The usual approach: 1. Build self-service options 2. Implement customer conversation automation The usual result? A 15-30% reduction in call center human interactions, which translates into a 5-15% reduction in operating budgets. If you're satisfied with these results—stop here. Go build a mobile app, add a chatbot, and consider it done. But when and who can actually eliminate customer service costs while still growing their business and keeping customers happy? 🤓 Companies that dive deep into analyzing the root causes of their customer service volume. 😎 Those willing to change their products and processes based on proper analysis, so the need for customer service decreases naturally, driving growth. 💰 Businesses that only then invest in efficient self-service or automation that not only replaces human support but enhances customer satisfaction. You can't self-serve or automate broken processes or products. If you want to truly eliminate customer service costs, let’s start with understanding why they exist in the first place. Want to get rid of customer service costs? Me too! :) #customerservice #callcenter #banking #insurance #healthcare

A recent McKinsey & Company survey of over 8,500 North American insurance customers uncovers a crucial shift: strong customer experience (CX) is no longer a bonus, it's an expectation. The data shows customers want: ✅ Personalized advice: One-size-fits-all policies are out. Consumers crave tailored recommendations that meet their unique needs. ✅ Omnichannel interactions:  The ability to seamlessly switch between channels (phone, online, mobile app) is key for a smooth experience. ✅ Seamless end-to-end journeys: From quote to claim, customers expect a frictionless process. Click here ⏩ https://lnkd.in/dAR-ud to schedule a demo today and discover how the ManageMy purpose-built platform can help you deliver a distinctive #CustomerExperience!  #customerjourney

Great insights, Elaine! It is so true that most companies stop at the surface—automating or adding self-service without addressing the root causes of customer service needs. The key to eliminating those costs isn't just adding tech but improving the underlying processes and products. Businesses that get this right not only reduce costs but also enhance customer loyalty and satisfaction in a sustainable way. Ender Turing's approach to driving this deeper level of analysis and change is exactly what's needed in today's competitive landscape. 👏 Staying your buggest fan ✊

Welcome to the future of loyalty programs, designed uniquely for you. Today, we're excited to announce a strategic partnership with YOUGotaGift, the leading marketplace for digital gift cards in the MENA region. This partnership is about transforming the landscape of customer engagement and loyalty. The seamless integration of Moneythor’s All-in-one personalization engine with YOUGotaGift’s rich catalog of digital gift cards enables banks to not just launch loyalty campaigns but to do so with an unprecedented level of personalization. Imagine a world where loyalty programs are not merely a scheme, but a personalized experience that adapts to each customer's unique behavior, transactions, and preferences. We're moving beyond the outdated models of loyalty programs tied to credit cards. With the largest digital gift card catalog at your fingertips, powered by Moneythor’s robust personalization engine, you will be crafting loyalty experiences that are as unique as each of our customers. These aren’t just campaigns; they are personalized journeys designed to resonate deeply with individual behaviors and needs. Each offer, each reward, and each interaction is tailored, relying on comprehensive insights from transaction data and a spectrum of customer behaviors. This is personalization not just done right, but done with a finesse that transforms every transaction into an opportunity for engagement and loyalty. I want to extend a special thank you to Husain Makiya, Viji Kannan,Shahil Abdulla, Dimple Shah, and everyone from the YOUGotaGift team. Your collaboration has been instrumental in making this vision a reality. #StrategicPartnership #Innovation #CustomerLoyalty #DigitalTransformation #Personalization #FinTech #Banking #MENABusiness #LoyaltyPrograms #GiftCards

ComplyAdvantage 🤝 Beem: A Customer Success Story Beem, a leading mobile #payment app with over 1.5 million users, faced challenges with slow customer onboarding and manual #compliance processes that led to alert backlogs. They needed an efficient and scalable solution to streamline operations and meet regulatory requirements. Discover how ComplyAdvantage helped Beem boost analyst efficiency, automate workflows, and enhance compliance processes to keep pace with their growing user base: https://okt.to/UbSQNV

ComplyAdvantage 🤝 Beem: A Customer Success Story Beem, a leading mobile #payment app with over 1.5 million users, faced challenges with slow customer onboarding and manual #compliance processes that led to alert backlogs. They needed an efficient and scalable solution to streamline operations and meet regulatory requirements. Discover how ComplyAdvantage helped Beem boost analyst efficiency, automate workflows, and enhance compliance processes to keep pace with their growing user base: https://okt.to/dzqyls