Brand Innovators’ Post

Something will go wrong. In business - and in life - something won’t go the way we hoped. It’s what we choose to do in that moment that counts. In business, more customer loyalty is built out of how we handle the moments when things go wrong. What brands are your favorite for building loyalty in the solvable moments? A few who have impressed me recently: Marriott Hotels, Mott & Bow and RentTheRunway.com #customers #customerservice #customerexperience #empowerment #employees #empower #aboveandbeyond #impact #care #differentitation

We just launched our very first Loyalty Program Benchmark for the Netherlands! The benchmark assesses and compares 25 loyalty programs from different sectors allowing us to identify great best practices and insights. Loyal customers are profitable customers, but they expect more and more rewards or benefits from companies in return for their loyalty. Reach out to me now if you would like to discuss the findings of our benchmark and find ways to use our insights and expertise to bring your loyalty ambitions to life! 🤝 #siapartners #loyaltyprograms #loyaltybenchmark #b2c

How can venues build and maintain customer loyalty? In a cash-strapped market, brand loyalty can be precarious and operators can’t afford to rest on past successes. Recent research from Zonal, CGA by NIQ and UKHospitality highlights that the key to building a loyal customer base is the delivery of the fundamentals of hospitality – not just once, but every time. Read more - https://lnkd.in/g-Y294pG

Travel and rewards loyalty programs are game changers for customer retention and brand loyalty. In a recent article by the American Resort Development Association, A&M Managing Director Michael Cremin shares his insights on how rewards and travel loyalty programs enhance the customer experience, boost brand loyalty and increase revenue. Read the full article here: https://okt.to/TvnkOj #AMon #LoyaltyProgram #Travel

We cannot over emphasize this topic call Custom Retention This is a to do in the pursuit of revenue generation in our hospitality facilities Today I will share one of our three strategies designed to help meet that goal #Customer Retention. Strategy 3: Building Loyalty Through Reward Programs A well-defined customer loyalty program rewards the customers and makes them feel valued. These programs can transform satisfied diners into enthusiastic brand advocates. Did you know if your business is not doing enough to engage your customers, 54 percent will consider dropping you? Restaurants can use loyalty programs as a tool for customer engagement to provide positive experiences. A few points to consider while developing a customer loyalty program include: check next post..... We are your Hospitality Consultant. Runize Hospitality

Buying a boat is an emotional purchase. Getting to your customers is even more important when it comes to "non-essential" purchases. Use Rightboat Ltd to find new buyers in the market #Rightboat #FindYourRightboat #Boats #BoatsForSale #Brokers #Marketing #Sales

Are you tired of guesswork in your hospitality scheduling? Meet Salesline: where real-time sales data meets precise forecasting. Say goodbye to uncertainty and hello to accurate rosters that exceed customer expectations and drive profitability. Experience the power of data granularity like never before. Book a demo today: https://bit.ly/3HWI19d  #Salesline #FutureForecasting #HospitalitySolutions

Thanks to the American Resort Development Association for the opportunity to contribute to their monthly Industry Insight's feature. This month's topic is "How can loyalty programs can help strengthen your business?". A link to the article and my contribution can be found below -- please don't hesitate to reach out if you want to discuss! #AMon #ARDA360 #Travel #timeshare #vacationownership #hospitality

Are you getting the most out of your loyalty programs? Another insightful primary research report from iSeatz provides insights into the top hospitality loyalty programs. Dive in to learn about the latest trends. #loyalty #loyaltytech

During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing. They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations. The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for enhanced profitability and customer satisfaction.    #Hospitality #HighTech #SalesAndMarketing #CommercialStrategy #IndustryInnovation