BrandBastion’s Post

I advise you to shift the focus in your business from productivity to resolution in your customer care teams. Imagine the impact if they prioritised solving customer problems swiftly over meeting call quotas. 🚀 You can take my quiz to uncover more gaps in your customer-centric approach and elevate your business today. It's free and takes 5 minuets; discover where you could improve! Quiz link in my bio💡 Would love to know your thoughts on this... Derek Warner Mike Butler David Neale MARIA D MADONNA Jo Garland

Happy fall, y'all! 🍂 It's time to share the fall edition of GreenStone's Partners magazine, where we share company happenings, customer success stories, important industry updates and more. Read our latest issue using this link: https://lnkd.in/gpW-EmiN

Our in/out list for running a successful business in 2024 👇🏼 ✅ In: Delivering value Addressing customer pain points Leveraging feedback Collaborating effectively ❌ Out: Over-promising & under-delivering Neglecting customer needs Avoiding feedback Working in silos

Woho! Gear up for the biggest CS Meetup of the year. 🥳🤩 In just 2 days, we’re rocketing into customer success with our stellar keynote speakers, Amitt, CCO Snapmint, and Mausmi, COO ZapScale. Uncover exclusive insights on what’s new in customer success. 💫 With Amitt and Mausmi, you’ll: 🌠Get the inside scoop on the hottest (and not-so-hot) trends in CS. 🌠Unlock the secrets to crafting a seamless customer journey that fosters loyalty from the get-go 🌠Discover strategies to keep your customers hooked  🌠Learn how to transform every customer into a brand evangelist Don't miss your chance to network with fellow CS rockstars and take your customer success game to new heights! Head over to the first comment for the registration link.

I attended an event last week presented by Marie-Thérèse Kolié titled "Bringing a Customer Journey Mindset to Your Team." It was a fantastic presentation, but what struck me most was how tactical Marie was in her presentation. I often attend webinars that remain too high-level with basic concepts and inevitably are just a sales channel for whatever product or service is hosting the session. I left Marie's session with some tangible concepts to try and implement into my work. My biggest takeaway: create sprints for your goals and focus on achieving one goal at a time. Marie was generous to share how she structured her sprints with example content, execution and success KPIs. When building advocacy, how do you roll out concepts and measure success?

🌟 Discover insights from Samantha S. Enterprise Customer Success Manager at Amplemarket, as she shares her journey and strategies in customer success. 🚀 Gain valuable perspectives on navigating challenges, fostering client relationships, and achieving success in the competitive landscape of enterprise solutions. Dive into her interview for actionable tips and inspiration on thriving in customer-centric roles. 📈 https://hubs.li/Q02DnDTv0

🚀 ATTENTION Businesses ❗ ❕ ❗ ❕ 🆘 Wondering if Your Team Can Handle Calls 24/7? 🤔 Think Again! Our AI voice agents ensure you never miss a call and keep your business running smoothly at all hours. Here’s how: 🌟 24/7 Availability - Our voice agents are always on duty, handling customer inquiries and orders at any time of day or night. 📞🕒 🔗 Seamless Integration - Integrate our voice agents into your existing systems for consistent support and efficient operations around the clock. ✨🔄 🎨 Customizable Solutions - Personalize our voice agents with a variety of voices and features to match your business needs and enhance interactions. 🎙️🛠️ 📈 Efficient Management - Automate routine tasks and let our voice agents manage calls, freeing up your team to focus on what matters most. 📊🚀 💬 Enhanced Customer Experience - Deliver timely and accurate responses with our 24/7 voice agents, boosting customer satisfaction and loyalty. 🤝🌟 Interested in a demo? 📩 DM me for a live demonstration and see how our voice agents can transform your business! Or book a call to discuss how we can integrate these solutions into your operations: 🔗 Schedule a Call ⬇️

☀️ Today is the first day of summer, which marks busy season for many industries. Can your brand benefit from extra resources to handle an influx of inbound requests? Outsourced customer service gives you the flexibility and scalability to meet your audience’s ever-changing needs. Learn more and let us know how Radius can help manage your customer support needs: https://vist.ly/38yp2

The power of one advocate can ripple out to bring in dozens of new customers. 🤩 By creating systems to capture and share customer success stories, you can ensure that every satisfied customer has the potential to multiply your growth. Start harnessing the ripple effect of advocacy today for exponential results. 🏋🏻♂️

What’s the secret behind managing a global team with ease? Braze knows! Discover how we empowered Braze with: ✨ Autonomy for ERGs 💻 Seamless integration with the platforms they use everyday 💡 Less manual work to gather and review event feedback Read the full case study: https://hubs.la/Q02Pb-9D0 📹 Watch the video to see how our Customer Success Manager made their journey seamless!