Brandon Ganske’s Post

65% of consumers remain loyal to brands that offer personalized experiences. To succeed, it's crucial to strike a balance by blending data-driven suggestions with empowering customers to feel in charge of their experiences. 👉 Swipe to hear what Ryan Estis, Karl Hampson, Bret Starr, Richard Bownes + Mona Champaneri think is around the corner for personalization. ✍ Share your predictions in the comments. #CustomerLoyalty #Personalization #Thread

🎉 Fun Fact Friday! 🎉 Did you know that a staggering 80% of consumers are more likely to choose brands that offer personalized experiences? 🌟 In today’s competitive landscape, what truly sets a brand apart is not just the quality of its products, but the depth of its connection with its customers. Personalization goes beyond just using a customer’s name in an email. It’s about understanding their unique preferences, anticipating their needs, and delivering tailored experiences that resonate on a personal level. When a brand takes the time to know its audience, it transforms a simple transaction into a meaningful interaction, fostering trust and long-term loyalty. In a world where consumers have endless choices, personalization is the key to standing out. It’s about showing your customers that you see them, you hear them, and you value their business. Brands that prioritize personalization are not just selling products; they are creating lasting relationships and delivering experiences that make customers feel truly special. So, here’s to the brands that go above and beyond to make every interaction count! 💯✨ #FunFactFriday #Personalization #CustomerExperience #BrandLoyalty #MarketingInsights #CustomerCentricity

“The challenge for companies—especially in hospitality and retail, where consumers frequently engage across multiple digital, contact center and in-person touchpoints—has always been capturing and understanding customer data fast enough to act on it. But generative AI technology is now making it possible for brands to automate insights and actions at scale to deliver more personalized experiences.” We can help you capitalize on these opportunities to improve and boost revenue. Learn more here. https://bit.ly/3EAjZ1X

Using AI and the AIVA Connect platform we can help you capitalize on this opportunity

𝗥𝗲𝗺𝗲𝗺𝗯𝗲𝗿 𝘁𝗵𝗮𝘁 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘀𝗲𝘁𝘂𝗽? You bought that fancy new gadget, excited to try it out. Then came the roadblocks. The website's FAQ? Useless. A tweet to their support handle? A generic response. Finally, you bite the bullet and call, only to rehash your entire problem for the third time to a tired-sounding agent. We've all been there. That's the pain of a disconnected customer experience. As customers, we don't think in channels anymore. We want to message the brand on Instagram, ask a question on their website, and get the right help on the phone – all without feeling like we're starting from scratch each time. 𝗧𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗽𝗿𝗼𝗺𝗶𝘀𝗲 𝗼𝗳 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗖𝗫 It's about understanding how your customers actually use different platforms (hint: not all of them are great for troubleshooting). It's about ensuring that when they need to switch channels, your team already knows their story and can pick up right where they left off. 𝗗𝗶𝘀𝗻𝗲𝘆'𝘀 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗺𝗮𝘀𝘁𝗲𝗿𝘆 Disney understands this better than most. Consider their "My Disney Experience" tool – it's about more than booking tickets. Guests can plan meals, reserve rides, even use their phones as hotel room keys. This seamlessness flows into the parks themselves. Staff know your plans, wait times are displayed in the app, and purchases can be magically delivered to your room. Disney's omnichannel isn't just present, it creates an unforgettable experience. 𝗠𝗮𝗸𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗹𝗶𝘃𝗲𝘀 𝗲𝗮𝘀𝗶𝗲𝗿 Meeting customers where they are is crucial. A truly great omnichannel strategy removes friction, turning those frustrating moments into reasons why people come back to your brand. #throughcustomerseyes  #customerexperience #Travellerexperience #MemorableJourneys ______ 🔔 Follow me on Linkedin for more Readings & Stories about Customer Experience ➡️ https://lnkd.in/eRNX7eCh

Embrace the future of consumer-led personalization with Grivy's innovative scanning solution 🤳. Our technology is designed to put the power of engagement directly into the hands of your consumers, creating a personalized shopping journey with every scan and offering an unmatched level of customization in the consumer experience. Connect with us now to transform every scan into a journey of tailor-made choices and unique consumer experiences 💡 #CommerceLedPersonalization #Personalization #ConsumerBehavior #scanning

Reinventing the product experience is a two-way street. It isn’t simply about generating a more engaging product experience with consumers. Reinventing the product experience is about unlocking insights that your business can use to drive new concepts and new products, open new market segments and understand consumers in a whole new way. For more information about how you could reinvent your product experience to keep you at the cutting edge of Connected Packaging experiences and how you could start to receive insightful data from your Connected Packs at scale, contact mark.hewitt@cec-hq.com #PackagingDesign #MarketingAutomation #TechInnovation

✨ Personalization is more important than ever! With COVID-19 accelerating digital behaviors, 75% of consumers switched to new stores, products, or buying methods. Now, 71% expect personalized experiences, and 76% get frustrated when they don’t get it. Companies that grow faster generate 40% more revenue through personalization compared to their slower-growing peers. 📈 Let's prioritize personalized experiences to drive success! 🚀 #Personalization #CustomerExperience #DigitalTrends #BusinessGrowth #Pagsmile

Personalization at scale is no longer a luxury—it's a necessity for brands striving to stay ahead in today's competitive landscape. By harnessing data-driven insights and advanced technology, brands can tailor their messaging and offerings to meet the unique needs and preferences of individual consumers. This not only enhances customer satisfaction but also fosters stronger brand loyalty and drives revenue growth. In an era where customer experience reigns supreme, personalized interactions are the key to standing out and building meaningful relationships with your audience. Embrace personalization to unlock new levels of engagement and success for your brand. Contact BORN to know more https://lnkd.in/gC8-YR-s #Personalization #CustomerExperience #BrandSuccess

Consumers want to feel like they belong and that they're understood.' 🌟 Personalization isn't just a buzzword—it's about creating tailored experiences that make your customers feel valued. #Personalization #CustomerEngagement #MarketingTrends