Brian Bashline’s Post

We’re hiring 2 SDRs; please tag someone who might be interested! Why you should join: People, product, company, professional growth – explained below 𝐏𝐞𝐨𝐩𝐥𝐞: 1️⃣ I oversee inbound Marketing & outbound Sales Development, so you’ll get to work with me. Hopefully that’s a plus for you :) 2️⃣ You’ll have a great boss, Caleb Norris. He cares for his team, helps them grow a lot, and can teach you a ton about sales development. If you want to learn more about his style, check out his LI profile and/or podcast. 3️⃣ Inbound & outbound collaborate tightly, so it’ll make your job easier & more enjoyable 4️⃣ Our Revenue team as a whole is very collaborative & aligned with our strategy 5️⃣ I genuinely enjoy the people I work with (that’s not always the case). 𝐏𝐫𝐨𝐝𝐮𝐜𝐭: 1️⃣ Product market fit is very strong. It helps when you’re focused on serving a specific vertical, outpatient surgery centers, but it’s more than that. 2️⃣ Our products were designed by clinical experts, so it actually meets our customers’ needs well 3️⃣ Market leader – shown by our # 1 in KLAS award 𝐂𝐨𝐦𝐩𝐚𝐧𝐲: 1️⃣ You get to make a social impact w/ your work. We’re literally helping surgery centers do more surgeries and in a safer manner! 2️⃣ We’re PE-backed by Bain Capital, one of the best PE firms globally 3️⃣ Strong ARR growth with a path to a big exit 4️⃣ You’ll have attainable goals and OTE (most SDRs achieve quota every month) 5️⃣ Full benefits 6️⃣ Fully remote company 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐆𝐫𝐨𝐰𝐭𝐡: 1️⃣ Caleb and I are both huge proponents of helping people grow personally and professionally. 2️⃣ For your career stage, learning & growth is the most important thing to optimize for. You’ll get that and more here. 3️⃣ Clear framework for how to get promoted (this is a rare find for a company) ----- Note: preference given to people with a clinical / healthcare background but open to those without too ----- Comment w/ any questions! #hiring #salesdevelopment #sdr

Why did everyone leave!? Went through an old LinkedIn project recently (SMB AE role) from 2021. We were looking for SDRs with two years under their belt or AEs with 1/2 year of experience. 100+ candidates in the project, and 20/30 of them have left the industry. What reasons? It could be a few things: - Fancied a change - Laid off and couldn't find something in SaaS (It's been a rough few years) - Couldn't hack it - Hated it - Started up their own thing (Few people did that) Who bloody knows. All I do know is that the ones I spoke with were thriving back then. #hiring #gtm #saas

Hiring experienced SDRs can hinder your growth. There are plenty of potential upsides to hiring for experience: ⬆ Yes, they may know their way round the techstack. ⬆ Yes, they may have the battle scars of rejection. ⬆ Yes, you may shorten the ramp time. But you risk 📉 Bad habits and a more rigid mindset. 📉 SDRs who are jaded from previous experience. 📉 Higher turnover rates as SDRs look to jump ship quicker. 💡 So how do you overcome this and find a balance? 💡 - Look for career changers or people with experience working in other target-based roles (e.g. recruitment) - Look for mindset over experience - have they played sports to a high level, have they started they own business, have they balanced multiple part-time jobs alongside their degree? - Assess coachability through the interview process with tasks such as role plays. Do you look for experience or potential? #sales #sdrs #saleshiring #saas

It's tough to find the right profile for CSM hires as a company is scaling quickly. At an early stage startup, CSMs often wear multiple hats - responsible for implementation, support, QBRs, upsells, renewals, and more. As the company scales, there's a question of whether to hire more generalist CSM profiles or start specializing roles. A few thoughts on defining the right CSM profile & structure: - The Generalist Approach (Seed to Series B) Hiring CSMs with a diverse background can work well. Look for candidates that have previously juggled multiple responsibilities like: - Technical/service delivery  - Project/implementation management - Client-facing account management - Basic sales/business acumen You need CSMs that can quickly get up to speed on your product/industry, but also have the versatility to own the full customer lifecycle. We see a lot of folks with industry domain expertise being recruited into these roles. - The Segmented Approach (usually once you hit $25M ARR) You can start looking at segmenting the CSM role more: - Implementation Specialist: Focused just on flawless onboardings/launches - Renewals Manager: Nurturing expansion revenue and renewals  - Customer Success Architect: Serving as a product/technical expert Allows for deeper specialization, but obviously requires more headcount investment. Some of the soft skills you'd wanna look for include: - Process/project management - Executive presence  - Relationship building - Problem solving  - Technical aptitude As with anything else in life, there's no one size. This is just what we see most orgs doing (or trying to do).

‼️ Hiring Alert ‼️ LifeLoop is hiring for an Enterprise CSM! Application 👇🏻 Geo: Central US ACV: $80k-$100k # of customers: 15-25 parents + their communities Required: Prior SaaS CS experience Bonus: Senior living experience NOTE: This role requires regular onsite travel to your customers communities. The role IS remote eligible for US applicants only (NO international opportunities available). Perference may be given to candidates who more closely locate to the territory Success looks like: - partnering with account management for growth opportunities - understand and communicate the customers’ desired outcomes and goals - create maintain a mutual success plan with every customer - proactively communicate barriers and risk to success - taking initiative to solution internal and customer challenges - loves customer feedback and conducting additional discovery to ensure proper alignment between our organizations Next steps: 1) Check out the Job description 2) Apply! The rest of the position details and the hiring process is outlined in the job description. Thank you for taking the time to read, review, and hopefully apply! Please note, if you send a LinkedIn DM, I will likely not be able to respond quickly. Your best course of action is to apply. Thank you for your understanding. *Not eligible for agency/external recruitment hires. #CustomerSuccess #LifeLoop #Hiring

Guess who's back, back again? Maeve's back, tell a friend. I have 2 years B2B SaaS Customer Success Manager experience, 6+ years of K-12 teaching experience (MAT), and over 15 years of client-facing experience. I'm actively applying, networking, interviewing, upskilling, and working on keeping my pipeline strong -- can't stop, won't stop. I'm focusing on customer success manager, implementation, and onboarding specialist positions. I'm personable, technically savvy, detail-oriented, and driven. I excel in understanding customer needs, aligning product solutions with desired outcomes, and providing a phenomenal customer experience. If you are so inclined, here's some quick and easy ways you can lend a hand: ✅ Like AND comment on this post. Mention me and your experience working with me and/or comment on one of my strengths. ✅ Share this post or simply comment: "commenting for reach." This will help expand the reach of my post making it viewable to more. ✅ Offer up a connection -- Know someone in SaaS/tech that I should connect with? Fantastic! Please message me their information or better yet, connect us through LI messaging. ✅ Know someone currently hiring CSMs? I'd love to meet them. Message me. ✅ Want to catch up? I'd love to. Message me and we'll set something up. ✅ Want to learn more about working in customer success or breaking in? I'd love to help and am open to chat. Message me and we'll set something up. Thank you to all who have helped me during the past 5 months. I am so very grateful for each and every one of you! #customersuccess #yournextcandidate #jobapplications #recruiting #hiring #applicant #candidate #lookingtowork #Edtech #HRtech #Fintech #AI #tech #education

Is your team ready to level up? Because I’ve been polishing my superhero cape in the realm of Account Management and Customer Success, I'm just waiting for the right call to action. Think of me as the secret sauce your team didn’t know it needed—until now. With a proven track record of turning customer challenges into triumphs and transforming accounts faster than a speed-dating session at a superhero convention, I’m here to bring a dash of wow and a whole lot of results to your company. Why not take a leap of faith? You have nothing to lose and everything to gain from a quick chat. #Recruiting #HR #OpenToWork #NowHiring #JobSearch #Hiring #TalentAcquisition #Employment #Networking

We're hiring again! learnd is bringing the BMS out of the basement with our newest digital offering - and we're doubling down on growth by investing in a dedicated resource to drive our subscription sales. This is a major growth area for learnd, so this could be one of our most impactful roles to date! What makes this role so exciting? 🤳 We're shaking up the way buildings are managed Our combination of BMS expertise and digital products changes the game for our customers - giving them understanding and visibility of their building data anytime, anywhere with our industry first mobile app and platform. ⚡ You'll be working with the best team in the industry learnd's reputation precedes them when it comes to our level of quality and service. Our BMS customers love us, and our team is insanely knowledgeable and skilled in what they do - they'll make great partners to set you up for success 🧱 You'll be hands on in shaping the offering You'll be working right along side my team and our product team to refine our offering and develop our future roadmap 🚀 There is insane growth potential As the first hire dedicated to growing our SaaS side of the business, you have the opportunity to shape your own sales function with the full support of the business behind you. The more success you see, the more opportunity for growth within the business Interested in applying? You can either visit our careers page or just go through the link in the comments 👇 #hiring #PowerofMany #BMS #SaaS #NetZero

#transitioningteachers Who is excited about a new career in sales? Send me a DM to discuss preparation, training, resumes, job titles, transferrable skills, and more! I'm a former educator who has broken into the sales field, and I'd be happy to discuss challenges and share my experience. #edtech #saas #saassales #jobmarket