Welcome to this week's "Tuesday Touch" everyone!! A weekly reminder of one of the 14 pillars of High Touch Customer Service! Always work toward expanding your knowledge. Professionalism Knowledge: Being knowledgeable and proficient at your job, and understanding the products and services of the bank makes the customer experience much better. Learning is never complete. Seek training to learn about everything you can in your area and other areas of the bank. PURPOSE, MISSION, VISION, VALUES.