Brian Connors’ Post

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/g6t4XEVq

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/eA_xYCYn

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/ePhiGVTt

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/esPznSNp

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/eBB-z9FQ

A recent survey shows a decline in consumer satisfaction with online-only banks. Key issues include problem resolution, debit card issues, and website/app satisfaction. Improve the customer experience by offering frictionless mobile banking experiences with Syniverse's Omnichannel Messaging CPaaS platform. #FinancialServices #DigitalExperience #CustomerExperience https://lnkd.in/gKc3GC3V

Incorporating multiple payment methods is not just a convenience but a strategic move that can significantly boost your business's success. By offering a range of payment options, you cater to diverse customer needs, enhance their shopping experience, and ultimately drive higher sales and customer loyalty. Understanding your customer base and carefully selecting the most suitable payment methods will ensure a positive and seamless checkout experience for all users. #nombabaseng #internationalpayments #banking

Customer experience is a critical part of every business, as it builds customer loyalty and improves the overall brand image and equity. When looking at the retail bank customer experience, there are multiple considerations to keep in mind in 2024. #CX https://lnkd.in/eVyPukBt

Customer experience is a critical part of every business, as it builds customer loyalty and improves the overall brand image and equity. When looking at the retail bank customer experience, there are multiple considerations to keep in mind in 2024. #CX https://lnkd.in/eVyPukBt

Putting people at the forefront of your digital experience might feel like a contradiction, but innovative financial services brands like Frost Bank have cracked the coded on transforming their contact center to empower the people behind it. Check out this case study to see how the retail bank, ranked #1 in Customer Satisfaction for 15 years, manages digital transformation while keeping agent productivity and customers the priority: