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Director of Operations @ Puttshack | Leading Hospitality Innovations

🌟 Putting the Guest First: A Reminder of the Ritz-Carlton $2,000 Rule in the Entertainment Venue Industry! 🌟 This week, I was reminded of a customer service gem that can be a game-changer for any business in the entertainment venue industry. It's the "Ritz-Carlton $2,000 Rule," and it revolves around making our guests feel truly valued. In a nutshell, this rule empowers any Ritz-Carlton team member to spend up to $2,000 per guest to address a concern or create an unforgettable moment – no need for higher-ups' approval. It's a simple yet powerful way to demonstrate how much each guest means to their business. In the fast-paced world of entertainment venues, creating exceptional experiences is key. Just like the Ritz-Carlton, our aim is to provide a memorable and magical time for our guests. Whether you run a theme park, theater, concert hall, bar or nightlife location, the $2,000 Rule holds valuable lessons for us. By encouraging our team members to go the extra mile, we can leave a lasting impact on our guests. Whether it's resolving an issue promptly or going above and beyond to create a magical memory, these genuine gestures foster strong connections with our guests. Beyond financial aspects, it's about understanding our guests' needs and desires. Active listening and personalized attention are the keys to creating memorable experiences that turn guests into loyal advocates. As we continue to grow and evolve in our respective businesses, let's remember the Ritz-Carlton $2,000 Rule. By fostering a culture of exceptional service, we can elevate the guest experience to new heights. Together, let's create unforgettable moments of joy and leave a lasting impression on our guests. Embracing the spirit of the $2,000 Rule, we can solidify our place as top destinations in the entertainment venue industry. #CustomerExperience #HospitalityExcellence #ExceptionalService #Puttshack #Nightlife

Claire Runswick

Marketing Leader | B2B - Consumer - Distribution Vice Chair - RA

1y

Joanna Hetherington Nigel Langley- love this!

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