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Got any questions about your service charge statement? To help with the details, we've put together this video and you’ll also find some useful frequently asked questions on the customer news section of our website – link in bio. #Questions #CustomerNews #ServiceCharges #FrequentlyAskedQuestions #FAQs

𝗥𝗲𝗮𝗱𝘆-𝘁𝗼-𝗨𝘀𝗲 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱𝘀 𝗔𝗿𝗲 𝗛𝗲𝗿𝗲 The Customer Service Week website has been updated with all new Above & Beyond celebration downloads. Downloads are available when you place your order. They are digital files that you may print or distribute electronically. The downloads include: 𝗖𝗮𝗻𝗱𝘆 𝗕𝗮𝗿 𝗪𝗿𝗮𝗽𝗽𝗲𝗿𝘀. Print, fold, and tape to turn a regular candy bar into something special. The wrappers say, "Life is sweet when you go Above & Beyond." 𝗖𝘂𝗽𝗰𝗮𝗸𝗲 𝗧𝗼𝗽𝗽𝗲𝗿𝘀. Turn ordinary cupcakes into Customer Service Week cupcakes with these toppers in three coordinating designs. 𝗧𝗿𝗲𝗮𝘁 𝗧𝗮𝗴𝘀. Perfect for packaged goodies and treats. Each tag says, "It’s such a treat having you on our team!" 𝗔𝗴𝗲𝗻𝗱𝗮 𝗳𝗼𝗿𝗺𝘀. Just type your agenda and print or distribute electronically. 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱𝘀. If you’re hosting online team activities, you’ll love using the colorful virtual backgrounds during Customer Service Week. And, of course, we have Gift Tags, Invitations, Save the Date Cards, and Table Tents all with the Above and Beyond theme. So go ahead, place your order, take advantage of the Early Bird Discounts, and get access to all of the downloads. You'll find everything at CSWeek.com

I WISH YOU A HAPPY CUSTOMER WEEK. Seeing a suggestion box today brings back memories of its previous influence. We used to be on edge when its contents were emptied, eager to see if it would lead to praise or criticism. Now, in many offices, it’s a dusty relic, reminding us how much we've changed the way we share ideas. Though we’ve shifted to digital platforms like call centers and 24-hour feedback systems, the suggestion box once symbolized the voice of the customer. Seeing one now brings nostalgia for a time when it was the heart and soul of customer feedback. Is it still relevant for some categories of organizations today? I trully wish you a Happy Customer Week as we evolve together to serve you better.

Tomorrow, Customer Service Week 2024 Begins! And what a week it is! I'll be releasing a video a day, celebrating all things Customer Service! <3 Here's the intro video (link is in the comments):

Customer Service Week is Here! This year's Customer Service Week kicked off yesterday and runs through Friday, but what is it all about? Customer Service Week goes beyond handing out chocolates and treats—though those are nice touches! It is about showing genuine appreciation to the backbone of every business: your customers and your team. This year’s Customer Service Week theme is "Above and Beyond for You." What does this mean for brands? It’s a call to go further than just "good enough." It’s about building real connections, creating memorable experiences, and showing your customers that their satisfaction and loyalty are your top priorities. Going above and beyond means listening, solving problems proactively, and adding value at every touchpoint. So, how will your brand celebrate? Don’t just stick to the usual—aim higher. Make your customers feel seen, heard, and truly valued this week and beyond. #CustomerServiceWeek #AboveAndBeyond #CustomerExperience #CXExcellence #CustomerAppreciation #CustomerSatisfaction #BrandLoyalty #LinkedIn

🌟 Celebrating Customer Service Week! 🌟 As we kick off Customer Service Week, I want to take a moment to recognize the incredible efforts of customer service teams everywhere. Your dedication, empathy, and commitment to excellence truly make a difference! 💬 Why It Matters: Exceptional customer service isn't just about solving problems; it's about building relationships, fostering loyalty, and creating positive experiences that resonate long after the interaction ends. 🙌 A Big Thank You: To all the customer service professionals out there—thank you for your hard work and perseverance. You are the face of our companies and play a crucial role in shaping customer perceptions. 🔑 Let’s Reflect: This week, let’s celebrate our successes, share stories of outstanding service, and explore ways we can continue to elevate the customer experience. How are you recognizing your customer service team this week? Share your thoughts in the comments! #CustomerServiceWeek #CustomerExperience #ThankYou

Ever been so blown away by a customer service rep you wondered if they had magical powers? Like, "Did this person just solve my issue, boost my mood, and turn my Monday into a Friday all at once?" Welcome to Customer Service Week! The theme this year, Above & Beyond, reminds me of Deuteronomy 1:7 where God tells the Israelites, “It’s time to move forward and conquer new ground.” In the customer service world, going above and beyond is our way of conquering new ground every day! Did you know 93% of customers are more likely to return after receiving excellent service? That’s why going the extra mile isn’t just nice, it’s essential. Let’s take this week to push past the ordinary and create unforgettable moments for those we serve. It’s not just about fixing issues, it’s about leaving a lasting impression. What’s the most amazing customer service experience you’ve ever had? Share in the comments, and let’s celebrate the real superheroes of business! #AboveAndBeyond #CustomerServiceWeek #Deuteronomy1v7 #CustomerExperience #ServiceExcellence #FaithInBusiness #SuperheroService

Reminiscing on last week's YYC Customer Success Meetup (conveniently hosted at Helcim HQ)...Experiences were shared, charcuterie was eaten, and truth bombs were dropped! My personal favourite: 📣 "NPS is a company metric, not a CS metric" - Joanna Wynn It's easy to assign sole responsibility of client satisfaction to CX teams, but does that really make sense? I think NOT! NPS measures overall customer loyalty and satisfaction which covers ALL aspects of the customer journey including product quality👀, sales commitments 👀, marketing initiatives 👀, AND customer service. The broad focus means NPS reflects company-wide performance and not only the effectiveness of CX teams. So one more time, to be clear... 🗣 NPS is a company metric, not a CS metric!

🎉 Happy Customer Service Week! 🎉 Did you know? Customer Service Week, celebrated during the first full week of October since the 1980s, was created not to recognize customers, but the incredible employees who go above and beyond to keep them happy! 🙌 Exceptional customer service is about more than just answering questions—it's about truly understanding people. With the power of DISC, customer service teams can tailor their communication to each customer's unique style. Whether it’s delivering fast solutions to a Dominant (D) customer or showing patience and empathy to a Steady (S) one, DISC helps employees build stronger connections and create personalized experiences. This week, let’s celebrate the professionals who make every customer feel understood and VALUED! #CustomerServiceWeek #DISC #CustomerExperience #AboveAndBeyond #EmployeeAppreciation

🌟🧡Customer Service Week Is Here!🧡🌟 Celebrate a CSR Superstar with a Free Customer Love Gram! Remember the excitement of receiving a candy gram in school? The thrill of getting a heartfelt note, knowing someone was thinking of you, brought a special sense of connection and appreciation. Spread that nostalgic joy this week by sending a Custamor Gram to your favorite customer service professional! Ready to brighten a day? Just enter a few details here: https://lnkd.in/gkQ-Hdvm, and we’ll take care of the rest! A Tote for an Inspiring Note: We'll choose 5 inspiring messages to feature (anonymously) and reward those recipients with a Customer Hero Tote! Spread the love! 🧡 #CustomerServiceWeek #CustomerServiceRepresentative #CustomerSupport #CX #CustomerCare #CSRSuperstar #CustomerLove #CustomerExperience #Service #CustomerAppreciation #Gratitude #TeamAppreciation #EmployeeRecognition #Custamor #BusinessCulture