British Airways’ Post

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This July customers can experience a taste of summer in the skies with our strawberry and cream-themed desserts, now on board flights departing from Heathrow Airport. 🍓 In First, enjoy best-of-season sweet strawberries on a sponge base with a rich vanilla cream served with a tangy raspberry sorbet 🍨 In Club World, indulge in strawberries and cream finished with a vanilla shortbread crumb 🍮 In World Traveller Plus and Club Europe, tuck into our silky cream panna cotta and strawberry jelly 🍰 In World Traveller, feast on a succulent strawberry and white chocolate cake #BritishAirways #Summer 

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Nicole Bourbonnais

Associate Professor of International History and Politics at Graduate Institute of International and Development Studies

3mo

How about providing all of these travellers with a functioning customer service team? I've been waiting one and a half months now for resolution of a claim that I've repeatedly been told will be resolved in 24-48 hours. So disillusioned with British Airways, which actually charged me additional money under false pretenses and is now failing to resolve the claim despite acknowledging their error and promising the money is coming...

Nicholas P

Retired Special Forces Green Beret

3mo

BA horror flights! We were booked a direct flight from Philadelphia to Athens for our vacation only to receive a text less than 12 hours before departure time. Our flight was canceled with no explanation. The website is utterly useless. We finally rebooked through Chicago. Rinse and repeat for the return only this time we are sitting on the plane in Greece when we got the flight text cancellation. Now we are in line to try and get our flight from Heathrow to Philadelphia. They rebooked us tomorrow to pheonix Arizona then a red eye to Philadelphia!!! Never again! This is absolute nightmare customer service. Still no explanation for the cancellations. SCAM

This is such a creative way to bring summer flavours on board!

Temisha Shantel Willis

Highly Skilled K-8 Educator

3mo

After 11 months, I’m still waiting for a resolution for lost luggage and missing items.  Sir or ma’am,I have sent in receipts multi times for each missing item. The receipts were intact, clear and showed date, time, items, cost, method of payment. It has been a year now. I’ve sent in bank information, addresses associated with the account and and and. Each time a different person has reached out requesting duplicate information or something different. I can not believe a year later there has still been no resolution.  It has become undue stress and an unnecessary burden for me. I trusted this airline. I have submitted the same receipts over and over. I have submitted bank info multi times and all sorts of personal info such as my social security number. I have submitted my address associated with my bank account and and and. I have grown flustered and tired. Please, look thru my files and please pay me so this case can be closed out. I have been patient and tried not to involve an attorney and turn this into a legal matter. I have tried to be kind and respond to a different individual each email asking for the same information or after seeing all information is submitted finding something new to request that was not previously asked for. Let’s end this. Please pay me. My luggage should have made it to India when I did with the contents inside. It did not. I no longer have the luggage. It was damaged, wet, torn. There was no where that as a newbie I knew to take the luggage in a foreign country where I’d just arrived and was trying to find a way to replace items because BA failed me miserably. I say again please let’s end this stress and torture.  

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Ron Cook

Retired as Technical Manager (D.F. Dickens (Dalziel) Ltd.) Campaigning for diabetics.

3mo

British Airways, why the unprofessional, rude and total lack of inclusivity when asked a simple question - just like all airlines, you think you are better than anyone else - surprise - you are not - pathetic yes, better no

Ron Cook

Retired as Technical Manager (D.F. Dickens (Dalziel) Ltd.) Campaigning for diabetics.

3mo

Perhaps this time I will receive an answer - can you provide carbohydrate data for your products so that any diabetics can calculate their insulin dosage?

Philip M Jose

Director - J&T Vertrieb Ltd

3mo

Think twice before travelling in BA, A last minute cancellation of Stuttgart to London on 10/07 then no proper info update on time, no support staff at the airport and no one taking calls etc… etc…

Ron Cook

Retired as Technical Manager (D.F. Dickens (Dalziel) Ltd.) Campaigning for diabetics.

3mo

I thought as much, ask a simple question about a disability and the silence is deafening - shame on you British Airways

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