Broad River Electric Cooperative’s Post

Many organisations conducts the customer satisfaction survey for the acquired customers ( secondary action). But most organisations does not conduct customer survey for not acquiring the customer despite the efforts at first place. Agree ?? Think in terms of strategic action for brand , reputation, Quality of product etc.

*_THE THREE R's OF CUSTOMER SATISFACTION The three R's of customer satisfaction are key indicators of a company’s success. *Retention, related sales, and referrals* are basic pillars of customer success. By monitoring and measuring these key indicators, a company can track its progress in meeting customer needs and expectations. *It’s easy for growing companies to lose focus on how to increase customer satisfaction. They choose to spend time and money to gain new customers instead of building customer loyalty. This mistake can cost a company a lot of money over the long term.* Every customer is an opportunity to grow your business. The key to customer growth is to ensure customer satisfaction, and that your business is working to grow for the needs of existing customers. If you can retain your current customers, then every new customer is helping your business grow.

For those involved in measuring customer satisfaction within our housing sector, this report from the Institute of Customer Service provides an interesting comparator and barometer of how satisfied customers are with across 13 different sectors, including many household names - well worth a download and read. Link here - https://lnkd.in/e_tRqRjH

At our organization "Rexza Colours & Chemicals" customer satisfaction is the heartbeat of our success. We measure and prioritize it through a multifaceted approach: 1. *Regular Feedback*: We actively solicit feedback through surveys, reviews, and direct conversations to understand our customers' needs and concerns. 2. *Net Promoter Score (NPS)*: We track our NPS to gauge customer loyalty and satisfaction, identifying areas for improvement. 3. *Customer Satisfaction (CSAT) Scores*: We monitor CSAT scores to ensure our products and services meet customer expectations. 4. *Customer Retention Rates*: We focus on building long-term relationships, measuring retention rates to ensure our customers stay satisfied and engaged. 5. *Employee Empowerment*: Our team members are empowered to make decisions that delight customers, fostering a culture of customer-centricity. 6. *Continuous Improvement*: We analyze feedback and data to drive iterative improvements, ensuring our customers receive exceptional experiences. By prioritizing customer satisfaction, we build trust, loyalty, and growth, ultimately driving our organization's success.

Hello there,today we will talk about Customer Satisfaction. I once bought this handbag from a company and it didn't meet my expectation. I promptly returned it. When I called the customer service,I was told a refund will be made but I never got it. I made a mental note to avoid that company's products cause I was dissatisfied. So,what then is Customer Satisfaction? It refers to the measure of how a company's products and services meets or surpasses customer's expectations. Significance of Customer Satisfaction. 📌 Customer Retention 📌 Word of mouth 📌 Revenue 📌 Loyalty Measuring Customer Satisfaction:Metrics Customer Satisfaction Metrics provides insights into how well a company's products, services and overall experience aligns with customers expectations. Some of these metrics are: 🔍Customer Satisfaction Score:this directly asks customers to rate their satisfaction with the products or services on a scale. 🔍Net Promoters Score: measures customer loyalty by asking them how likely they will recommend the company to others. 🔍Customer Effort Score: measures how easy customers can interact with the support channel and identify areas of improvement. Selecting the right tool to measure customer satisfaction depends on the nature of biz,the specific insight to assess or/and the resources available. Customer Satisfaction is key to customer loyalty! It should be the key objective of every business and the Customer Service team plays a role in achieving this. Remember Customer is King!! I am your exceptional Customer Service expert. Glad to meet you. #customerrelationship #customerisking

The customer value proposition (CVP) is a unique promise of value that a business offers to its customers. It outlines the benefits and value customers can expect from the products or services. Customer satisfaction is a measure of how well a product or service meets or exceeds customer expectations. It reflects the overall contentment of customers based on their experiences with a company.

Success can be measured in various ways including customer satisfaction and financial availability

Call length is one of the key parameters customer service departments use to measure their performance. Although longer conversations may be necessary for answering complex questions, they can decrease customer satisfaction when it comes to handling simpler ones. In fact, if simple inquiries take more than 3 minutes to resolve, the likelihood of customers expressing dissatisfaction increases by as much as 25%. So, to maintain high customer satisfaction levels, you can benefit from practicing solving your most popular inquiries in a quick and effective way. This approach results in increased capacity in the customer center and fewer dissatisfied customers.