Broad River Retail’s Post

Our new Ashley Store got us like 😧

Broad River Retail deepens home market presence with newest store “Rock Hill is in an area where people continue to move to,” said Manny Rodrigues, chief operating officer. “York County is where we have a distribution center. It’s important to us. It’s a thriving, growing community that’s so well liked.” Thank you, Thomas Lester of Furniture Today for stopping by our grand opening celebration in Rock Hill yesterday! Check out his full article in the link below!

Celebrating Store #33 in Rock Hill, South Carolina! We cut the ribbon at our newest Ashley Store in Rock Hill this morning, an event filled with smiles, excitement, and gratitude. Our 35,540-square-foot showroom at Galleria Mall showcases the latest Ashley 7.0 store concept, offering a modern open floor plan and an impressive sleep gallery, providing a world-class shopping experience. In support of those impacted by Hurricane Helene, we are proud to donate $5,000 to Samaritan’s Purse and $2,000 to Beds for Kids. Our thoughts are with those affected, and we’re committed to aiding the recovery efforts in western North Carolina. This weekend’s grand opening celebration promises exciting prizes, including a chance to win a $2,500 shopping spree! We can't wait to welcome the Rock Hill community and show off this beautiful new store.

Incredible Resiliency Displayed by Our Memory Makers Over the past two weeks, our Memory Makers have faced significant challenges, but their generosity and determination to support one another have been inspiring. From the Carolinas to Georgia, they’ve come together to ensure those affected by Hurricane Helene are provided for. We’re grateful to report that all of our Memory Makers are safe. We deeply appreciate our friends and partners nationwide who have reached out to check in and offer support. A special recognition goes out to our Memory Makers in Western North Carolina and other impacted areas for their unwavering spirit in the face of adversity. Your incredible strength sets an example for us all. We continue to ensure essential goods reach those in need. In times like these, our community shines brightest. Together, we will keep showing compassion, resilience, and unity as we support our Memory Makers and communities, every step of the way.

With just 2 days until the ribbon cutting at our Ashley Store in Rock Hill, we’re giving you a behind-the-scenes look at the crucial work that brought it all together. Today, we’ll dive deeper into how we carefully selected the products that will fill the store. Shelby Hill, our Senior Manager of Merchandising, has been with Broad River Retail for nearly five years and has played a key role in eight store remodels and grand openings. In this video, Shelby shares how the merchandising team curated the Rock Hill store’s selection, comparing our core assortment with top sellers from neighboring locations. Our Merchandising Team plays a critical role in providing best-selling products and a broad mix of collections, ensuring we meet the needs of our guests. Find the full Stories from the River episode featuring Shelby in the comments.

Proud to celebrate Customer Service Week 2024! 🚀 At Broad River Retail, our Customer Experience Memory Makers go above and beyond every day, creating meaningful connections with our guests. Handling over 5,000 contacts per week with an impressive 98% call quality rating, our team consistently delivers exceptional service. Earlier this year, our CX team was honored as the runner-up for Best Contact Call Center in the nation! This recognition reflects their unwavering dedication and commitment to excellence. Thank you to our incredible CX Memory Makers for continually making a difference!

So do we ☺️

Our process for creating a stunning Ashley store experience starts long before the doors open. We’re highlighting a few of our amazing Memory Makers who helped open our 35,000+ square-foot Ashley Store in Rock Hill, SC. Meet Lou Hilliard, a Visual Area Manager with a knack for transforming spaces. In this video, Lou shares the importance of pre-production planning and how early preparation made all the difference in creating a flawless shopping experience. Her story is a great reminder that success doesn’t happen by chance—it’s the result of careful preparation and execution. Find the full Stories from the River episode featuring Lou in the comments.