"Thanks for getting in touch with support, my name is Mikkel, how can I help you?" 📞
Curious about the frontline of customer interactions, I'm spending a day in the life of our Customer Care team, shadowing the one and only Ulla Bang Jørgensen. What an enlightening journey! 🚀
In Revenue Operations, we're all about optimizing and aligning these core functions, but nothing beats getting hands-on experience in another department to see the direct impact of our work.
But why? Because truly understanding the daily challenges and triumphs our customers face provides invaluable insights that can help refine our strategies across the board. Being there, right in the thick of customer feedback, questions, and successes, reminded me of how crucial it is to keep a finger on the pulse of customer sentiment.
And yes, I will most likely be saying "Great question, I'll just have to investigate that a bit further" about 90% of the time 🤷🏼♂️😬
But the insights gained from this experience are golden, enabling us to tweak and improve our processes, ensuring we're not just meeting but exceeding customer expectations.
To my fellow RevOps professionals, if you haven’t already, I highly recommend stepping into the shoes of another department for a day. It could provide you with the perspective needed to bridge gaps and enhance our collective impact 🚀
Senior Vice President, Sales at Lifetime Brands
6mocongratulations coral!