Brown's Super Stores, Inc.’s Post

Exceptional customer service isn't just a byproduct of a good business. It comes from intentional, consistent energy and change. First, you need the right people. These people need to be experts in their profession. They have to know how to solve customers problems. But that's just the start. They need soft skills to be able to not only communicate clearly and concisely, they also need to be able to anticipate the next need and the next, proactively addressing questions and potential issues. But that's not all. They also need to have a "can do" mindset, one where they listen carefully and take extra steps to delight their clients. But people are only part of requirements for exceptional customer service. Your business needs to have processes and technology in place to allow those exceptional people to provide the service. They need to be able to access information right away. They need to be able to have the knowledge and authority to guide customers. Systems should be designed to proactively engage with customers, so they experience service even before they know they may need it. Yet, you still can't stop there. What you did yesterday is no longer good enough. You need to continually improve. You need to invest in refining your processes, upgrading your systems. You need to be willing to be better. All of this takes time and resources. It can be expensive if you only look at outbound cash. Yet, isn't delighting customers what it's all about? Isn't that what builds loyalty? Isn't that what makes them tell friends and family about their experiences? We are grateful to Taylor Lipsy and the rest of our team for taking on these daily challenges and continuing to uplevel with us. We are delighted to see it's delighting our customers.

🔗 Article Alert: The Unseen Struggles of Independent Grocers Independent grocers are the backbone of many rural and underserved communities, but they’re feeling the pressure like never before. From steep supplier prices to competition from big chains, these local heroes are fighting to stay afloat. Discover the challenges and resilience of small grocers like Buche Foods, who are doing everything they can to serve their communities despite the odds. A must-read for anyone invested in the future of independent grocery stores! 👉 Read the full story and support your local grocer: https://lnkd.in/d9akH-2R #IndependentGrocers #SmallBusiness #RetailChallenges

Always good to find a career that aligns with the values you were raised with.

From Mold to Gold: How Burger King's Bold 'Moldy Whopper' Campaign Turned Controversy into Sales Success✨#marketing #business #burgerking #burger #MoldyWhopper #BoldMarketing #BurgerKing #AdSuccess #ControversialCampaign #NoPreservatives #MarketingGenius #AdStrategy #BoldAdvertising #ViralCampaign #InnovativeMarketing #SalesBoost #BrandStrategy #creativeadvertising

Thrilled to share this testimonial from Karthik Venkatachalam of The Gallop Store, who utilized our PAG services and experienced remarkable results. We're dedicated to empowering more businesses like The Gallop Store to achieve their goals and soar to new heights. Here's to many more success stories ahead! 🚀 #ClientSuccess #velocity #BusinessGrowth

Great article from The Shelby Report on Southeastern Grocers achievements and milestones in 2023. #groceryindustry #lookingahead #supermarket #foodbroker #cpgindustry #groceryretail https://lnkd.in/gG3QuEt9

Great insights and explanation by Tony Sarsam! Think about the cost increases of freezers, utilities and impact of credit card swipe fees on a 1.6% net profit retail business. This is what is driving up prices! Commodities like Cocoa always ebb and flow and the noise on “price gauging” in todays Uber competitive retail landscape are unsubstantiated.

"EFFICIENCY" is one of the core PRINCIPLES of Bruce Lee's JEET KUNE DO ( Fighting Methodology ) which I teach in and out of my home in Keller, Texas, but, I, also, APPLY it at my JOB at KROGER and in my LIFE as well. In the following video you'll see how I SAVE time transporting MILK CRATES in our DAIRY department's fridge after stocking milk on the shelves. Instead of transporting 5 or 6 crates at a time, I simply stack ALL the milk crates on a UBOAT ( mobile product cart ) while I'm in the fridge stocking and haul it out to the milk crate pallet at one time, thereby, SAVING TIME and KROGER MONEY, as well as, getting MORE Dairy products OUT on the shelves for our CUSTOMERS. It's a "WIN WIN" for EVERYONE!!! You can always reach Papa Mike at grampsfu@yahoo.com. ( Like an OLD man doing Kung Fu for over 60 years. ) or visit him at KROGER # 532, 5241 N. Tarrant Pkwy, Keller, Texas, 76244. #dairyclerk #dairyfrozenfood #kroger #jobefficiencytips #groceryjobtutorials #groceryclerk #jeetkunedo #brucelee #jkd #efficiencyatwork #efficiencyatworkplace #groceryclerktutorials #workhacks #lifehacks

Voting is a fundamental right that empowers you to shape the future. 🪷💖 Exercise your right and make your voice heard. 👆😇 Every vote counts! 1️⃣2️⃣3️⃣ QPOS Restaurant Management Solution #vote #voting #VoteIndia #Vote2024