Bryan Webster’s Post

Be obsessed with your customers not your competitors! Customer obsession is consistently listening to your customers by adopting a customer first approach! When you’re obsessed with your competitors, you’ll blindly follow trends and copy your competitors. Reports have shown time and time again that businesses that are obsessed with their customers lead their industries. When you’re obsessed with understanding, delighting, and serving your customers, you give your business the greatest competitive edge in a highly disruptive business era! What are your thoughts around obsessing around providing the customer with the best product or experiences ever? Keep tweaking! https://lnkd.in/d-2z82jp

Value is in the eye of the beholder. And that beholder is your customer. If you aren't already measuring time to value (TTV), here's a few quick ways to start: 🦕 Time to ROI. If your product can demonstrate return, agree on what that is with the customer, track it, and track how long it takes to get it. 🦕 Ask your customers. Seriously. Just ask them how long it took them to get value out of the tool. 🦕 Ask your CSMs. Agree on what "value" means and what the signals are. Track the signals. As soon as those signals are firing, consider the value achieved. I've deliberately left a few ways off of here because they aren't synonymous with value, such as time to adoption, time to onboard, or how long it takes to upgrade. Those are important but they aren't TTV. #customersuccess

I had once heard a leader say that product building is just one part of the entrepreneur’s journey, one of the bigger things to focus on is "customer delight" - and this has stayed with me. When I reflect on my journey at Motorola Solutions, Mindtickle, Persistent Systems and now Zipy, we have always been customer first. A key factor for customer success is to prioritize their problems and address it quickly and efficiently. Zipy addresses exactly this need to help you stay on top of your production bugs and solve them real quick. The way I sum it up 🚀 Company Success >> 🤩 Customer Delight >> ⏩ Fast turn around >> 😊 Zipy In the hustle of daily operations, it's easy to overlook the impact that quick and efficient problem-solving has on a company's success. In case - If you are facing churn and if its because of a buggy product you know what to do. - If you are on a significant growth path and have too many customers to handle, well then also know what to do 😁

Whether you sell #trucks, #cars, #laptops, #phones, #services -- you name it -- be prepared to explain to your potential #customers how these cool #features your product or service includes create real #value for them, and what #outcomes or #opportunities they would #miss if they did not choose for this product or service

Over the past four years, I’ve spoken to more than 500 salespeople. While many have incredible technical knowledge and can explain complex features in detail, not many take that extra step to show how these solutions can actually boost profitability or lower overall capital costs. We, at Teknosell, can change that! #valueselling

Solve the real problem

💯 Spot on! But here’s a question for everyone—how do you ensure your solution speaks directly to the outcomes customers care about most? 🎯 It’s easy to say “sell outcomes, not features,” but aligning with what actually moves the needle for clients is the real challenge. 👉 Do you rely on deep discovery, data-driven insights, or something else entirely? 👉 How do you handle it when different stakeholders within the same company prioritize different outcomes? Curious to hear what’s working (or not working) for others in the field! Let’s share and learn together! 🤝 #OutcomeDriven #RealValue #CustomerCentricity #SalesStrategy #InsightsThatMatter #OpenToIdeas #Teknosell

Prioritize your customers' challenges in your product's development. Successful organizations excel by addressing customer pain points. #CustomerCentric #ProductDevelopment #Innovation #softwaredevelopmentcompany #appdevelopmentcompany

🌟 Successful digital products are often the result of problem-solving ingenuity. Understanding your customers' pain points and providing solutions that make their lives easier can lead to not just satisfied customers but also revenue growth. Share your experiences with solving customer pain points through your digital product! 🚀💡 #ProblemSolving #DigitalSolutions #InnovationJourney #CustomerSuccess #TechInnovation 🌐

"Build a product your customers love, and they'll help you build your business." When you prioritize creating a product that resonates with your customers, you cultivate loyalty and trust. Satisfied customers become advocates, spreading the word and providing valuable feedback. By listening to their needs and continuously iterating on your product, you'll build a thriving business fueled by customer support and loyalty. . . . #build #product #management #productdesign #productmanagement #business #growth #goal #direction #feedback #listen #customer #satisfiedcustomers #satisfaction #satisfiedclients