President & CEO of PLRB, Insurance & InsurTech Advisor & Thought Leader, Best-Selling Author & Speaker
"To me, it's all about alignment. If you get the culture in place, then you align the goals and incentives...as a mutual, our focus is on our policyholders." -Mark Russell, CEO, Ohio Mutual Insurance Group Insurance has many barriers to change, yet several carriers like Ohio Mutual are doing it. Read their stories and how they did it in my new book, "The Future of Insurance: From Disruption to Evolution" Get the 2020’s #1 book in Insurance at https://lnkd.in/eeJWA96 #bestseller #customerexperience #futureofinsurance #insurtech #insurance #innovation