Bulk™’s Post

Happy Global #CXDay! Companies that deliver good customer experience (CX) can see increased revenue, improved customer loyalty, and company growth. Let's celebrate together! Share what "good CX" looks like to you in the comments below. 👇🎉 #NationalMI #CXDay2024

How to Transform Customer Lives Through Exceptional Customer Experience?   Convenience and #emotionalconnections are key elements in revolutionizing customer lives through exceptional CX. By prioritizing convenience, businesses can simplify everyday tasks and provide personalized experiences. Additionally, forging emotional bonds and empowering agents to provide valuable solutions can enrich customer interactions and foster loyalty. At OutPLEX, we specialize in creating #transformativeCX strategies that prioritize convenience, emotional connections, and agent empowerment. Let us help you change the lives of your customers for the better. Visit https://lnkd.in/eK77b7Rf to book a discovery call. #CX #Convenience #EmotionalConnections #AgentEmpowerment #TransformativeCX

We’re excited about how NICE’s 1CX is reshaping customer experience by enabling seamless collaboration between agents and back-office teams to resolve complex issues more efficiently. Don’t miss this great article by Adrian Swinscoe in Forbes: https://bit.ly/3BasD92 #CustomerExperience #1CX #DigitalTransformation

We’re excited about how NICE’s 1CX is reshaping customer experience by enabling seamless collaboration between agents and back-office teams to resolve complex issues more efficiently. Don’t miss this great article by Adrian Swinscoe in Forbes: https://bit.ly/3BasD92 #CustomerExperience #1CX #DigitalTransformation

There was nothing more deflating for our family's restaurant than seeing an angry Yelp review after a long day that otherwise felt like a success. That was 10 years ago, and unfortunately that feeling has only become more familiar for retailers, regardless of industry. I love that we enable businesses to react to the true story. Mistakes happen. Knowing what's a one-off mistake (and what's a pervasive problem) makes for far better nights of sleep... #OpenCX #CX #CustomerFeedback

What does 'good' look like? 🤔 A question all businesses should be asking when it comes to the delivery of excellent customer service! 💫 At PiP, we use the first stage of 'The Model of Excellence' to define explicit service standards on 'what good looks' - covering these key areas: ✅ Knowledge ✅ Process ✅ Environment ✅ Behaviours Thank you James Appleton for sharing your CX Tip! 🙌🏼 #customerservice #cx #cxtips #customerexperience #customerservicetips #servicestandards

Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape.  As technology advances, the future of customer experience (CX) looks promising. Today’s customer demands smooth, personalized, and efficient customer service interactions at every touchpoint. How can businesses thrive in this era of heightened customer expectations? Share your thoughts below! 👇 #CXRevolution #CustomerExperience #PersonalizationMatters

I've been entrenched in the CX space for well over a decade now and it's fun to see the industry change. I remember when "closing the loop" was the hot new thing...finally there was a clear and simple way to action customer feedback. While of course there is merit to following up with your unhappy customers, if "closing the loop" is how you are defining the actionability of your CX program, you are missing a massive opportunity. Lets chat about #OpenCX

Did you know? 48% of consumers are willing to pay more for quality customer service. In a competitive market, prioritizing customer experience can be a game-changer. Insights from a recent Forbes survey spotlight key considerations for businesses in the new year and beyond. We have summarized the most important facts for you in our blog: https://lnkd.in/ed5GNTiK #customerservice #customersupport #cx #helpdesk #custserv #business

I can't resist quoting myself while promoting this fantastic e-book from Stonly, designed for everyone passionate about enhancing customer experience. For the last 25 years, I have firmly believed that "a ticket is a pain". If a customer has to stop using a product to seek help, it's a clear red flag for the business. No matter the quality of your technical support, the mere necessity of contacting it indicates trouble for the customer, disrupts their use of the product, and ultimately leads to a loss of income and erosion of the product's value. My motto when considering the ideal setup for product support is "No tickets, no pain." Easy to dream. Exciting to plan. Hard to build.