Business APAC’s Post

Looking to integrate AI into your product and customer engagement strategy? Dive into our generative AI cookbook 📖 — a simple, six-step recipe to help you launch your own generative AI tools! Link to the full explanations in the comment section.👇 Follow these 6 simple steps to successfully kick-start your generative AI project: 1️⃣ Find a generative AI use case that adds value to your business: For instance: automating tasks, creating content, personalizing customer experience, or interpreting data and information. No matter what you choose, put guardrails in place to ensure the output meets your expectations! 2️⃣ Run an experiment and pick the right generative AI provider: You can either use an API or build your own solution using open-source models. 3️⃣ Prepare for legal requirements: Consider regulations across your markets and use cases, maintain transparency with your customers, and implement opt-in mechanisms. 4️⃣ Integrate AI into the customer experience: Create a visually cohesive, straightforward UX that makes it clear for customers that they’re using an AI tool. 5️⃣ Build and launch: Use your research to develop your AI model, integrate it into your existing systems or products, and ensure it meets all your requirements. 6️⃣ Monitor and measure: Think system quality, model quality, and business and customer impact. Click the link to get full explanations and tips for each step from Joachim Jonkers, Director of Product - Conversational AI at Sinch. https://lnkd.in/gBpSK4nw #generativeAI #conversationalAI

https://lnkd.in/g2x4HtTM Want to scale customer service capabilities without adding expenses? Here's how! Plus, find out why conversational AI is the new norm in customer experience - don't miss out! #customerservice #conversationalai #aichatbot #customerexperience

Choosing between Conversational AI and Generative AI can make or break your customer experience strategy. This insightful article from CXtoday dives deep into the strengths of both technologies, helping you make informed decisions. At Pypestream, we believe in leveraging the right AI tools to enhance customer interactions and drive business success. Discover how these AI innovations can transform your contact center! https://hubs.ly/Q02yT3Nw0

🤖#GenerativeAI, #Chatbots and Beyond: https://hubs.li/Q02Rcmk60 🤖 Building a conversational chatbot involves selecting a model, training it on curated #data, iterating for accuracy, choosing a platform, and extensively #testing the interface. #AI #Technology #DigitalTransformation #Innovation #BusinessOperations #ArtificialIntelligence

AI, and generative AI in particular, has made uhhhmazing advances in the last few years and is on its way to revolutionizing content creation, business operations, and how we interact with each other. But even with that, AI is not the end goal—or, as product folks like to say, AI is not an outcome. Read my latest post to learn more. https://lnkd.in/gTE7aQ_m

As we delve into the world of AI chatbots, you will gain insights on how to integrate these powerful tools into your business operations to drive growth and optimize efficiency. Learn about the best practices in setting up and managing chatbots and understand how they can be a game-changer in your customer service strategies. Stay tuned for more enlightening stories about AI. For more information, visit www.2IMMERSIVE4U.com. #AIChatbots #BusinessGrowth #DigitalTransformation #2IMMERSIVE4U.

Conversational AI vs. Generative AI: Which solution will turbocharge your contact center’s performance and help you achieve your CX goals? https://hubs.la/Q02wKvPz0

As we delve into the world of AI chatbots, you will gain insights on how to integrate these powerful tools into your business operations to drive growth and optimize efficiency. Learn about the best practices in setting up and managing chatbots and understand how they can be a game-changer in your customer service strategies. Stay tuned for more enlightening stories about AI. For more information, visit www.2IMMERSIVE4U.com. #AIChatbots #BusinessGrowth #DigitalTransformation #2IMMERSIVE4U.

Very interesting - we, as companies, keep thinking about how we can use AI to be more efficient and gain a competitive edge. But how do customers use AI? This article mostly explores the idea of what you as a customer can do with AI. But how does that once again change what companies need to do? #corporateAI #LeverageAI #CustomerCentricity

Are generative AI (GenAI) and LLMs the solution to years of customer self-service disappointment? Forrester certainly believes so. With the report claiming that “GenAI will save the beleaguered chatbot,” Forrester argues that the technology’s inherently natural conversations and significantly reduced deployment times are a self-service game-changer. And conversational AI vendors appear to agree. Kore.ai’s use of LLMs and GenAI separates it from the rest of the pack, with the company’s XO platform and new GALE AI application framework crucial to the speedy and intelligent integration of conversational AI solutions. #genai #generativeai #conversationalai #forrester #kore.ai #leader https://lnkd.in/gntuURBv