Bharath Annamalai’s Post

What is a SaaS cancellation flow? A question I hear about 5x/week. A cancellation flow is the process users go through when they decide to cancel their subscription. It’s usually triggered by users clicking a “Cancel Subscription” button. At its most basic form, it can just be a pop-up asking users if they’re sure they want to cancel. But these basic '1-click cancellation' flows miss out on: 1️⃣ Retaining 15-20% of users 2️⃣ Collecting valuable feedback Data suggests that about 20% of users can be saved at the moment of cancellation if shown the right offer. To make this easy, we built Raaft.io. It's the easiest and fastest way to embed custom cancellation flows in your SaaS tool. On average you will reduce your churn rate by 20%. 👉 Do you use a cancellation flow in your SaaS? #saas #churn #cancellationflow

Support calls can eat up a huge chunk of your team's productive time. Thankfully, CoolFeature.XYZ lets you collect feedback about your SaaS product from real-time usage. This enables your team to focus on fixing any challenges. Want to learn more about how we can help you reduce your support calls? Reach out to us by clicking 'Contact' at the top right part of this 👉 page to learn more: https://heyor.ca/ldt6ww #CoolFeature #Feedback #SaaS

What is a SaaS cancellation flow? A question I hear about 5x/week. A cancellation flow is the process users go through when they decide to cancel their subscription. It’s usually triggered by users clicking a “Cancel Subscription” button. At its most basic form, it can just be a pop-up asking users if they’re sure they want to cancel. But these basic '1-click cancellation' flows miss out on: 1️⃣ Retaining 15-20% of users 2️⃣ Collecting valuable feedback Data suggests that about 20% of users can be saved at the moment of cancellation if shown the right offer. To make this easy, we built Raaft.io. It's the easiest and fastest way to embed custom cancellation flows in your SaaS tool. On average you will reduce your churn rate by 20%. 👉 Do you use a cancellation flow in your SaaS? #saas #churn #cancellationflow

Want to boost your SaaS growth? Focus on solving a real pain point. Reach out to your first 10 customers personally, listen to their needs, and build features that truly matter. This creates trust, loyalty, and organic growth. 💡🚀 #SaaS #ProductDevelopment #CustomerSuccess #GrowthHacking

Monthly Active Usage (MAU) isn't the silver bullet for retention in SaaS, but it does have a key place in the customer journey. You need to consider when and how it's most impactful to track and support for your customers as they move from the early stages of the relationship to the later ones. Link to the full episode: https://lnkd.in/gWE53etE #SaaSTherapy #ClientSuccess #Metrics

Are you struggling to achieve true product-market fit with your SaaS? Time to shift your focus! Stop obsessing over endless features and nail down your core value proposition. 💪 Identify the ONE major problem your solution solves in a way no one else does. Do this, and customers will find you! #productmarketfit #SaaS #valueproposition

Embracing the Power of SaaS! Is your business ready to level up its revenue game? Break The Box is excited to help you ease your journey of embracing SaaS and revolutionized your approach to revenue growth. By adopting SaaS, you’ll: 🔄Streamline your operations 💕Enhance customer experiences 🚀Scale your business with ease 📈See significant revenue growth Join us in unlocking the full potential of SaaS and take your revenue to new heights! #SaaS #RevenueGrowth #BusinessTransformation #SoftwareSuccess #GrowthMindset #BreakTheBox

Struggling with high churn in your SaaS? The reason? Users often leave because they’re confused, overwhelmed, or can’t find value fast enough. Even the best features won’t help if the user experience falls short. -- Do you like this post? Thanks for … 👍 Liking · 💬 Commenting · ♻️ Sharing Want more? Follow me 👉 Patrick Fischbacher I regularly share actionable tips and insights to help your digital product achieve the success it deserves.

Embrace every stumble as a lesson. In SaaS, the missteps often lead to the most valuable insights. Turn every mistake into a stepping stone toward success with the right strategies. Unlock our SaaS Customer Support playbook today! https://lnkd.in/dqWD-rdu #SaaSquad #SaaSadvisor #LeadershipInSaaS

I love this recent "SaaS Therapy" episode with 🗺️ Todd Kirk and Casey Trujillo where they talk about Monthly Active Usage (MAU) as one of the key metrics SaaS providers should be monitoring, but also some of the challenges that arise when companies pay too much attention to this single metric alone: 1. MAU is incredibly subjective -MAU is based on specific user actions that a software vendor has defined as the most indicative of a converted end user. If those defined actions aren't data-backed in driving sustained adoption, they're not measuring anything meaningful.  -Different products deliver value based on different usage patterns. 2. MAU is a lagging indicator -MAU provides insights into user activity over a fixed period, typically a month, which means changes in user behavior may not be immediately apparent. This lag creates challenges in response times to emerging trends and delayed intervention.  -MAU might not accurately reflect user engagement within the month because it treats all users equally, regardless of frequency or intensity of their interactions. This makes it tough to discern between active and passive users. MAU as a customer success signal is valuable, but companies who are supplementing MAU data with more dynamic and real-time indicators of user behavior are seeing greater success. This is where BrainStorm comes in! Grab some time with me in the link in my bio to chat about BrainStorm's solutions! #morethanMAU #customeradoption #customersuccess