California Department of Managed Health Care’s Post

Doctor McPherson is Dead Dr. McPherson, MD* passed away five years ago. Yet he continued to appear on a target list that a client sent me for three annual waves of a market research survey. How is this possible? 🤔 Customer Relationship Management (CRM) systems are only as accurate as the people using them. Was Dr. McPherson on the target list, but never really a target? Or did someone bolster their call quota by including this “dead soul”? I have observed similar things with (long) retired physicians and with physicians who say they don’t treat the condition when we screen them for participation in a market research study. Yet, all of them are supposedly targets for my client’s sales representatives. 🎯🎯🎯 Which leads me to the question: Where do these target lists come from and, more importantly, how are they maintained and updated? As I am managing some rather large physician databases myself, I know that the processes around maintenance and updating are complex and labour-intensive. As soon as you establish some rule or process, an exception will occur, necessitating an overhaul of those rules and processes. How do you go about this? What are your challenges related to #CRM systems and how do you address them? I am interested not just in LinkedIn comments, but to meet up with people who struggle with similar things to discuss this in depth over coffee or via Zoom. Please message me if you are interested. #mrx #pharmaMR #CRM Carsten Knoch * Name changed to protect the innocent…

Welcome to a new week filled with opportunities 💪 This week, I would like to tell you about some essential tools for Healthcare Customer Service Excellence! As a dedicated Healthcare Customer Service Representative, I rely on these cutting-edge tools to deliver top-notch support. They are; Clinique EMR (Electronic Medical Records):It helps me streamline patient data management, enabling seamless access to medical histories, test results, and treatment plans. It also enhances patient care coordination so as to reduce errors. Microsoft Excel: Data analysis and reporting made easy! I leverage Excel to: - Track customer interactions and feedback - Monitor key performance indicators (KPIs) - Identify trends and areas for improvement Microsoft Word: It helps me to effortlessly document management for: - Creating personalized patient correspondence - Updating policies and procedures - Developing knowledge base articles Communication Tools: I make use of phone calls, chat and mails often. - Phone call: for ersonalized voice interactions for empathetic support - Email: for efficient and secure communication for non-urgent inquiries - Chat: Real-time support for quick resolutions These tools empower me to provide exceptional customer experiences, drive operational efficiency, and stay ahead of industry trends. Now it's your turn! What tools fuel your success in healthcare customer service? Share your expertise and let's elevate our profession together! #HealthcareCustomerService #EMR #DataAnalysis #Communication #ProductivityTools #CustomerExperience"

DVA is not associated with this job post. Customer Success Manager (Mexico) https://lnkd.in/g6H5rjtz Responsibilities Manage a portfolio of defined accounts to maximize the customer’s satisfaction with and use of our platform and solutions. Serve as a subject matter expert for assigned vertical market(s) including market needs and requirements for business applications, pain points, and analysis of competitors within the industry. Develop relationships with all account Authors to understand their application development needs, priorities, and challenges. Identify and understand the uses of our platform within the customer’s organization to develop new use cases and opportunities to retain and expand existing business relationships Assess overall account heath through proactive check-ins and measuring key performance indicators for assigned customers, while tracking customer communication and required actions on our CRM. Effectively communicate the benefits of our products and services to drive continued satisfaction, retention, and additional revenues from increased user adoption and usage expansion. Recommend and propose different service plans and upgrades, including additional service add-on features as appropriate. Respond to inbound client requests regarding their account, including billing, services, product features, etc. Develop and execute account salvage plans for at-risk customers. Propose and create leads for possible case studies, show cases, and customer references. Identify trends in customer satisfaction and needs and serve as a customer advocate with internal teams for future product improvements and feature requests. Maintain broad and in depth knowledge of the product, product features, and pricing plans. #employment #jobs #hiring #job #jobsearch #recruitment #career #work #careers #recruiting #nowhiring #resume #jobhunt #business #jobseekers #hr #jobopening #staffing #humanresources #jobseeker #hiringnow #interview #recruiter #jobsearching #vacancy #covid #education #jobinterview #jobopportunity #employmentopportunities

We have proven experience in inbound/outbound sales to aid in your growth. Additionally, enjoy Market Research services that include survey execution, feedback compilation, data analysis, and strategic insights, empowering clients to grasp market dynamics, customer behaviors, and competitor landscapes. Leveraging on our IT proficiency, we address diverse challenges such as password resets, software deployments, network connectivity solutions, and system diagnostics. #outsourcing #businessdevelopment #smallbusinessideas #hiring #businessgrowthtips

🌟 Exceptional Customer Support at Primary BPO 🌟 At Primary BPO, providing exceptional customer support is at the core of our offerings. We understand that in healthcare, timely and effective assistance is crucial for both patients and providers. 🤝 Our Dedicated Team Our team of highly trained professionals is committed to ensuring that every patient and provider receives the support they need, whenever they need it. Whether it’s handling patient inquiries, assisting with appointment scheduling, or providing technical support, we are here to help every step of the way. 💡 What Sets Us Apart? 𝟭. 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗖𝘆𝗰𝗹𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: We optimize revenue cycle processes, ensuring timely billing and collections to improve financial performance and reduce administrative burdens. 𝟮. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: We tailor our support to meet the specific needs of each client, ensuring a personalized and efficient experience. 𝟯. 𝗘𝘅𝗽𝗲𝗿𝘁 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: Our team is well-versed in the intricacies of healthcare operations, enabling us to provide informed and accurate support. 🌐 A Commitment to Excellence We believe that exceptional customer support is more than just a service; it’s a commitment to enhancing the overall healthcare experience. At Primary BPO, we are dedicated to making a positive impact on the lives of patients and the efficiency of healthcare providers. Discover how Primary BPO can elevate your healthcare operations with our unparalleled customer support. Let us be your trusted partner in delivering superior patient care and operational efficiency. #PrimaryBPO #CustomerSupport #Healthcare #BPO #PatientCare #OperationalExcellence

Excited to share my latest update! As a Customer Service Representative in the financial industry, I've had the opportunity to enhance my skills in CRM (Customer Relationship Management) and I'm thrilled to share my key takeaways: - Enhanced customer insights: I've developed a deeper understanding of customer needs, preferences, and pain points, enabling me to provide personalized solutions. - Effective issue resolution: I've honed my skills in resolving complex customer complaints, ensuring timely and satisfactory outcomes. - Relationship building: I've learned to foster strong relationships with customers, colleagues, and partners, driving loyalty and growth. - Data analysis: I've become proficient in analyzing customer data to identify trends, opportunities, and areas for improvement. - Process improvement: I've contributed to streamlining processes, enhancing efficiency, and reducing customer effort. I'm proud to be part of a team that prioritizes customer satisfaction and excellence! If you're looking to connect or discuss CRM strategies, let's start a conversation! #CRM #CustomerService #FinancialIndustry #SkillDevelopment #CustomerFirst #RelationshipBuilding

Customer Relationship Management (CRM) is crucial for businesses across various industries, including pharmacies. Here's why it's important: 1. **Enhanced Customer Relationships**: CRM helps pharmacies to better understand their customers' needs, preferences, and behaviors. By collecting and analyzing customer data, pharmacies can personalize interactions, provide targeted recommendations, and improve overall customer satisfaction. 2. **Improved Customer Retention**: By leveraging CRM data, pharmacies can identify loyal customers, track their purchase history, and implement loyalty programs or personalized offers to incentivize repeat purchases and foster long-term relationships. 3. **Efficient Communication**: CRM systems enable pharmacies to communicate with customers via multiple channels such as email, SMS, or social media. This facilitates timely reminders for medication refills, promotions, health tips, or important updates, enhancing customer engagement and loyalty. 4. **Streamlined Operations**: CRM software streamlines administrative tasks such as appointment scheduling, inventory management, and order processing. This improves efficiency, reduces errors, and allows pharmacy staff to focus more on delivering quality services to customers. 5. **Data-Driven Decision Making**: CRM analytics provide valuable insights into customer trends, sales patterns, and marketing effectiveness. This data-driven approach enables pharmacies to make informed decisions regarding product offerings, marketing strategies, and resource allocation, leading to better business outcomes. 6. **Competitive Advantage**: Pharmacies that effectively utilize CRM gain a competitive edge by offering personalized services, building stronger customer relationships, and staying ahead of industry trends. This can result in increased customer loyalty, market share, and profitability. Overall, CRM plays a crucial role in helping pharmacies to effectively manage customer relationships, drive business growth, and adapt to the evolving needs of the healthcare industry. Al Khayyat Investments (AKI) BinSina Pharmacy AHMED FATHI #success #leadership #pharmacy #sales #goals #leadership #management #leadershipdevelopment #employeeengagement #leaders #people #leadershipfirst #leadershipfirstquotes #executivesandmanagement #inspiration #giffordthomas #entrepeneurship #pharmacy #clinical #sales #passion

[CRM + GPS tracking] 🤔 Ever think about why medical reps would even consider 'hacking' their GPS tracking? It's not what you think. 👉 It's rebellion against Big Brother, not a plot to dodge work. Imagine being watched. Every move. Every minute. It doesn't exactly scream trust, does it? Instead, it stirs up resentment and discomfort, not a productivity booster. [Fostering a climate of mistrust doesn't fuel efficiency. It fuels rebellion] And when it comes to management, it's clear. Managers falling back on GPS tracking aren't leading, they're hiding. They're using tech not as a tool, but as a shield. Let's not forget - medical reps aren't just any professionals. They're the backbone of our healthcare system, tirelessly dedicated to their roles. So, instead of clocking every tick and tock of their workday, how about we empower them? Equip them with the tools, training, and trust they need to excel in their roles. Time to shift from policing to empowering. Anyone with me? ⭐ Hi, I'm Hammad. Pharma game-changer here, on a mission to supercharge Rx-Revenue with the strategic mastery of CRM. Ready to elevate your success? Let's connect and make waves! 🚀 #PharmaCRM #RxSalesBoost

I have extensive experience in customer relationship management, ranging from cold calling to my current role as an Associate Customer Success Manager. Throughout my career, I’ve worked across various roles to enhance the customer experience, always striving to make the journey smoother for my prospects. Of course, not every customer is fully satisfied, as there are situations beyond our control. My colleagues in logistics, for example, understand that we can’t always secure a dedicated lane through DAT without strong broker connections. In the call center industry, the focus often varies. Some vendors prioritize sales alone, while others aim to improve the overall customer experience. There’s a fundamental understanding in some places that if one customer leaves, another will take their place. However, I’ve learned that true customer relationship management (CRM) goes beyond this transactional mindset. My recent role has truly deepened my understanding of #CRM —from raising customer awareness to retaining prospects through effective strategies. Retention isn’t just about solving immediate problems; it's about maintaining long-term trust. While we, as humans, occasionally make mistakes or lack full transparency, many issues arise because customers don’t always read policies thoroughly or provide complete information when placing their orders. This is where our skills in customer success come into play. Our role, in these moments, is to bridge the gap. We must find solutions that meet the customer’s needs while remaining aligned with the company’s policies. It’s a balancing act—delivering value to both parties, and it’s where I excel. I’m also grateful to HP LIFE for designing such an insightful course, which has truly helped refine my understanding of CRM. It’s a course anyone can take from scratch to clarify fundamental concepts, and it has significantly shaped my approach in this field.