Caffe Genius’ Post

Good Services... A book that has quickly become a classic in our field. If you haven't read it yet, it's a must. It outlines the 10 principles of good services, which is pretty fundamental stuff. But even before writing it, Lou Downe was already an icon, creating impact as the Director of Design at the Government Digital Service in the UK. So when I heard through the grapevine that there was a sequel in the making, I just had to invite Lou back to the Service Design Show. Interestingly enough, our conversation started with a question... Why, even after all these years, are we still trying to justify the value we bring to the table? Of course, there's nothing wrong with articulating our values. But how can we make it a two-way street rather than having the design community bear all the burden? These days, Lou runs The School of Good Services, where they help professionals tackle this challenge. So, in this episode, we get to tap into a wealth of practical advice based on their experience. But we didn't stop there. We also dive into: ⭐ What changed since "Good Services" was published in 2020? ⭐ What drove Lou to write a follow-up, and how will it differ from the first one? ⭐ What does the future hold for service design? Lou also dropped a surprise during our conversation. As the new book is still in the works, there's a unique opportunity for you to contribute! You'll hear all the details in the episode. Enjoy the conversation and keep making a positive impact. 🍿 YouTube ~ https://lnkd.in/erBhnEM3 🎧 Spotify ~ https://lnkd.in/eCWTvzDU 🍏 Apple ~ https://lnkd.in/eea9G7qv 🎙️ Other ~ https://lnkd.in/eGZkAQmW

Day 424 – 15 Practical Guidelines to Live By - http://bit.ly/2bStjDo

Day 424 – 15 Practical Guidelines to Live By - http://bit.ly/2bStjDo

Go & read my first article with Pocket-lint 🙂 https://lnkd.in/ga6YPAds

Don't miss today's episode of #WeStudyBillionaires where Kyle Grieve discusses the book Cable Cowboy: John Malone and the Rise of the Modern Cable Business. Discover why and how John Malone was such a prodigious creator of value, how he helped build his monopoly-like business, TCI, and much more! IN THIS EPISODE, YOU'LL LEARN: • Why John Malone chose to work for TCI at a significant discount. • How John Malone used his knowledge of scale and leverage to build TCI. • How John created his accounting terms to best display TCI's abilities to create value. • How Malone used his scale advantages to secure better rates from programmers. • How Malone kept costs down to maximize cash flow. • The monopoly-like power that TCI could yield that featured its bargaining power. • How Malone created life-changing wealth for himself from the Liberty Media spin-off. • Why John invented the 500-channel offering and how it protected the cable industry. • Malone's tactics to try and divert attention away from TCI's monopoly-like power. • How John Malone quickly improved TCI's financial statements through industry consolidation. Listen: https://lnkd.in/gGJ4e5ik Watch: https://lnkd.in/gCTSi2Qu

Chris Dixon's book is fantastic. I dog-eared dozens of pages and created my own cliff notes GDoc for easy reference. Sample insights: "Blockchains are the computing frontier, as PCs were in the 1980s, the internet was in the 1990s, and mobile phones were in the 2010s." "Composability is software's version of compounding interest." I highly recommend this episode of The Money Movement for anyone looking to better understand the trajectory of the internet. Here's to the next 100 episodes!

EVERYONE is terminal. What’s the cliche about death and taxes? It may sound morbid. It may make you uncomfortable. But the hard truth is that death is inevitable. You are terminal. Your diagnosis might come at 40, 60, 80, or not at all but instead a sudden moment with no warning. Our days are numbered. It’s not about counting the time but making the time count. Even if you aren’t facing a terminal diagnosis in the truest sense, I HIGHLY recommend this podcast. Lean in to discomfort. It just might spark some perspective that helps you get unstuck and positioned for your purpose to make your days count. #TerminalHappiness #happinessisachoice #purposedriven #manssearchformeaning #positivepsychology https://lnkd.in/gJ-wyi4Z

Mysterious Moving Star: Unexplained Sightings and Analysis Discover a strange phenomenon captured on camera: a solid light resembling a star in motion. While some believe it to be a result of night vision effects, we delve into its trail, direction, and elevation. Join us for an intriguing investigation. Help us solve this eerie mystery! Watch or listen to the latest episode here: https://lnkd.in/gXQVmwQV

Come watch our sh!t show that is our first recorded episode!

As you will hear in this PODCAST, first impressions are often lasting impressions. That being said, first impressions can be dead wrong. Thank you for listening, and for sharing this message!!! Please remember that depending upon your web browser and connection speed, it may take up to 60 seconds for this podcast to begin to play. God bless you richly as you listen. https://lnkd.in/gg_HrJYX