Hearing about customers' contact center challenges helps us provide innovative solutions today and anticipate and address future needs. One of our favorite ways to learn from customers is at Calabrio's Customer Advisory Board meetings, like the one recently held in Minneapolis. Big thanks to all the customers who attended our June session! Want to network with peers, consult with Calabrio experts, learn about our latest solutions, and broaden your knowledge? Join us at C3, our annual customer event in September: https://bit.ly/3bwzubm #calabrio #customerexperience #WFM
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A key focus for The Redesign Group in our consultations is identifying vulnerabilities within our customers' environments. Rapid7 plays a crucial role in these engagements. While they are widely recognized for their vulnerability scanning and penetration testing services, their portfolio extends across multiple areas of the security stack with technologies ranked highly by Gartner and Forrester. This enables customers to implement best-in-class tools across various domains, aligning with NIST, CIS Benchmarks, or any other security frameworks or best practices guiding their programs. Here are some areas Rapid7 is helping our customers: Managed Detection and Response (MDR) with 24/7 monitoring SIEM Vulnerability Scanning Cloud Security Threat Intelligence and Dark Web Monitoring Cloud Security Posture Management (CSPM) Attack Surface Management (ASM) Jack Machulski Troy Sorrento Marcin Kubik Phil Sanginario
The Redesign Group has been promoted to Rapid7 Gold Partner status! 📣 Rapid7 Partners are placed into Gold, Silver, or Bronze levels based on their booking volume, delivery certifications, and customer satisfaction. We are proud to be one of 29 Gold Partners in the US listed here - https://lnkd.in/gdxaXYv2! Thank you to all our friends at R7 and our customers for their continued trust. And congratulations to team Redesign on another accomplishment! 🚀
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There continues to be a significant amount of complexity when it comes to implementing cybersecurity programs. That's why The Redesign Group has partnered so closely over the years with Rapid7. Today, we're pleased to announce we've achieved Gold Partner status. That's 1 out of 29 total companies that have reached that partner performance tier in the US. Historically, I've asked small to mid sized businesses the following questions: 1. Do you think it's important to have a cybersecurity program? 2. If the answer to question number 1 is yes, have you selected a cybersecurity framework(s) to build your program around? In some cases, this is already established due to industry regulation. In other cases, a company might be required to adhere to a framework by a customer. In most cases, there isn't a regulatory or customer requirement but a framework is still recommended to measure the success of your program. 3. Have you implemented a cybersecurity architecture that aligns with the framework(s) compliance requirements and your organizations acceptable risk level? 4. Would you like to manage all of the above yourself, or would you prefer to have a Managed Security Services Provider handle it for you? With over-stretched IT staff, tight timelines for audit and compliance preparation, an overwhelming sprawl of cybersecurity tools to choose from, and attacks on the rise (50% of attacks are targeted towards SMB's but only 12% are prepared to respond) - a new approach is needed. As a Managed Security Services Provider, we are the yes to question number 4. We've built a cybersecurity mesh architecture solution called #TheTrustPortal which is a central place to manage your entire cybersecurity program. With Rapid 7 #InsightVM and #InsightIDR API integrations, we pair real-time insights from your tooling with your programs compliance, risk and remediation status, making cybersecurity completely observable to business stakeholders. With the Redesign and Rapid 7 partnership, you can consolidate tools with best of breed technology and operationalize your cybersecurity program from a single portal. https://lnkd.in/grPwN_U8. #MSSP #GRC #Compliance Troy Sorrento Patrick Sullivan
The Redesign Group has been promoted to Rapid7 Gold Partner status! 📣 Rapid7 Partners are placed into Gold, Silver, or Bronze levels based on their booking volume, delivery certifications, and customer satisfaction. We are proud to be one of 29 Gold Partners in the US listed here - https://lnkd.in/gdxaXYv2! Thank you to all our friends at R7 and our customers for their continued trust. And congratulations to team Redesign on another accomplishment! 🚀
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Looking to enhance customer loyalty, ensure predictable revenue, and drive your business towards profitable expansion in 2024? Join us on February 22 for an exclusive webinar where industry leaders Ash Lomberg, Global VP of Strategic Growth, Chargebee and Asad Azali, Regional Sales Manager, Avalara, unveil the secrets to mastering the subscription landscape. 📆 Save your spot here: https://lnkd.in/dEXMrE_M #subscriptioneconomy #subscriptionmodel
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TUESDAY TRIVIA Only one in five consumers will forgive a bad experience at a company whose customer service they rate as “very poor.” (Nearly 80% will forgive a bad experience if they rate the service team as “very good.”) (Qualtrics XM Institute) #ShoppersInc #CutomerService #ServiceTeam #GoodCustomerService #BadCustomerService #TuesdayTrivia #TriviaTuesday
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Senior Customer Success Manager. I help businesses to build their brand by connecting them with the right tools.
Exciting day at The Customer Conference in London today! 🚀 Looking forward to learning valuable insights and applying these to ensure our clients continue to receive the best service and value! 💪 #TheCustomerConference #CustomerSuccess #CustomerFocus #Frontify
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The 2024 COMPLY UK Virtual Customer Summit kicks off today! Chief Customer Officer Bill Mahoney set the stage, welcoming industry experts and customers to our inaugural event. Stay tuned for updates and insight on how to tackle regulatory shifts and market fluctuations and #COMPLYwithConfidence. #COMPLYUKVirtualCustomerSummit #FCAregulations
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Meet Shannon Lavery, Customer Operations Manager 👋 Shannon was one of the first members of Customer Operations at Ophelos, she has helped build the function from scratch and now leads the team. Read the full spotlight by clicking the link in the comments 👇 #internationalwomensday
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Shannon has been fundamental in building out our Customer Operations function and developing it into the high performing and supportive team that our customers love. Check out the full interview in the comments below #internationalwomensday #womenintech #customeroperations
Meet Shannon Lavery, Customer Operations Manager 👋 Shannon was one of the first members of Customer Operations at Ophelos, she has helped build the function from scratch and now leads the team. Read the full spotlight by clicking the link in the comments 👇 #internationalwomensday
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The future of field service management is being shaped by #GenAI, and Zinier is at the forefront of this transformation. 🚀 Join Doug McCullen and George Dibb at #ConnectedBritain and explore our AI-powered Field Service Management platform. Also, grab a sneak peek at our latest integration with Deepomatic
We are excited to be joining our partner Deepomatic in their booth 102 at Connected Britain, September 11th-12th! Join us at Deepomatic's booth to discover how our GenAI-powered platform can elevate your network management, improve field technician efficiency, and boost customer satisfaction. And we will be providing a sneak peak at our exciting new integration with Deepomatic! Want to meet with us at the event? Click here to schedule a meeting: https://lnkd.in/gvHNsmgV #zinier #connectedbritain2024
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Channel Partners with a difference 🏅 We sat down with Holly Mack, Commercial Director at Clear Business, to discuss how becoming an Intercity channel partner has helped the company improve their mobile offering for their customers. “Intercity offers support and flexibility as a partner. We've been able to improve the quality of our mobile products, while also offering low prices to customers, and improve their quality of customer care.” Check out the full video below to find out how partnering with Intercity can help you Do More 🎥👀 #ChannelPartner #DoMore
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