Call Criteria’s Post

Insightful read on how we can support your clients with pioneering recording, exposing crucial data to support a business on identifying those trends and patterns.

Our all-in-one compliant call recording, analytics & quality assurance solutions transform a typical day in a call center. Read more here: https://hubs.ly/Q02SQFzk0 #CallCabinet #CompliantRecording #CallRecording #QualityAssurance #ContactCenter #CallCenter #BusinessIntelligence #AgentPerformance #ModernWork

Hey Friends, Question time!! 🔢 What are your numbers saying about you? When was the last time you checked them? Is it daily? Weekly? Monthly? or do you not even look? 👀 Do you know what industry standards are for Talk Time? Hold Time? Do you know where you fall in that? We are in 2024 and you should have all of this information at your fingertips! If you are not talking calls inhouse, you should still know without having to ask for these numbers. If you don't know, or don't like the answers you see how about a chat with NRTC to see where we stack up. ⬆ #transparency #metrics #callcenter #techsupport #data #aht #att #memberdriven

Did you know? 74% of agents must access three to eight applications to get the information they need during an interaction. Siloed data leads to time wasted searching for the right information. Keep your customers happy with one unified platform – learn more in this blog: https://okt.to/ZBkvi5 #CustomerExperience #ArtificialIntelligence

There are potentially millions of files, folders, and assets that need erasing in your organization right now. Learn how to scale end-of-life data processing! https://bit.ly/3M6yrCO #Blankisbest #BlanccoEnterprise #BlanccoMobile #BlanccoITAD

Join us for an insightful webinar focused on meeting the needs of the Consumer Duty Act. Discover key strategies to transition from reactive identification to proactive support of your vulnerable customers. And learn how effective data management strategies can ensure all your customers are getting the experiences they deserve, everytime, through every channel. #PoweringPersonalisedExperiences #ExperienceAsAService

Did you know, customers who pick up the phone convert 30% times faster and tend to spend more? 🤯 Surely that’s a good enough reason to be paying more attention to your call data? Check out this blog for all things call intelligence, with key sector trends and topics to have on your radar in 2024 👉 https://bit.ly/47vR0bP #CallIntelligence #ContactCentreTech #CustomerBehaviour

🌐✨ Got questions about points of interest data? We've got answers! Explore our FAQ section to find your answers on location data, its applications, and how Xtract.io can empower your business. https://zurl.co/BPr1

Experience seamless data management with our UK-leading self-serve online platform. Designed to combine top-tier technology with the most accurate data available, our platform simplifies data optimisation in just a few clicks. Key features include: ✨ Address Screening: PAF processing, de-duplication, relocations, NCOA 📩 Mail Suppression: Deceased, goneaway, MPS 📱 Telephone Numbers: Consumer tele-numbering, TPS, FPS 📊 Data Collating: Name formatting, email validation, profanity check Unlock the full potential of your data today, learn more here: https://lnkd.in/e8T7ZQAV #DataManagement #DatalSolutions #DataAccuracy #DataQuality #Data

Here’s a great example of how Sagacity continues to combine #data with #automation to deliver impressive solutions.