Call Criteria’s Post

Today, we pause to remember those who lost their lives on September 11, 2001, and vow to #NeverForget. 🇺🇸 #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss

May has arrived and with it, so has the promise of new beginnings and endless possibilities. 🙌 #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss

As summer comes to a close, what was your favorite summer memory from this year? Let us know by commenting below! ⬇️ #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss

We're about half way through the year. Time to check in on your New Year's resolutions! ✅ Let us know what's one thing you hope to still accomplish this year in the comments below. #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss

Many miss providing information within a rebuttal to change a consumer's mind in continuing on with a call. Here's the 3 Step Approach below: #callcenterservices #callcenteragent #callcenterlife #callcenterproblems #callcenter #callcenterrepresentative #callcentermanagement

Happy Fourth of July from Call Journey! As we celebrate Independence Day, we take a moment to reflect on the freedoms we cherish and the opportunities we have to pursue our dreams. We're grateful for our amazing Call Journey team and our incredible clients who make it possible for us to do what we love. Here's to a day filled with fireworks, laughter, and spending time with loved ones. #FourthofJuly #IndependenceDay #USA P.S. Want to make your customer experience sizzle this Independence Day? Check out our latest blog post on customer surveys and why they aren't enough to measure customer effort: https://lnkd.in/gnGPVhae

🎶 Six Depeche Mode songs – six principles of our support agents‘ work Oleksii Kotov, Customer Support Team Lead, tells how we provide the best service for our users. Swipe left to learn more 👉🏻 #everhelp #customersupport #depechemode

Discover fun facts about call centers! From record-breaking calls to their global reach, there’s more to call centers than meets the eye. Stay curious and amazed! 🤓📞 #TheCallKing #CallCenterFacts #DidYouKnow #CustomerService #IndustryTrivia

For anyone working in a customer facing role, the ability to connect with and assist customers with care and understanding is essential for creating positive outcomes. In our latest video, Helen explains how to navigate these customer conversations with compassion and empathy by employing four key elements: circumstances, impacts, needs, and support. Watch now ⬇️ https://lnkd.in/eVuZkepz #CustomerSupport #VulnerableCustomers #EmpathyInAction #Vulnerability #VulnerableCustomers #ConsumerVulnerability

"Beyond Resolutions As a call center agent, my goal is not just to resolve issues but to create a ripple effect of positivity. I strive to: Listen with empathy Respond with kindness Resolve with efficiency Follow up with care Today, I received a heartfelt thank-you from a customer who appreciated my help. It reminded me that our work goes beyond mere resolutions – we have the power to make a lasting impact on someone's day. Let's continue to spread kindness, one call at a time! #callcenterlife #customerexperience #kindnessmatters"