Callum Thompson’s Post

This a video of me explaining the daily responsibilities of being an IT Technician. Check me out and subscribe to the YouTube channel. https://lnkd.in/e2bg-2Az #informationtechnology #ittechnician #ittechnology #helpdesk #helpdesksupport #tier1 #customerservice #itsupport #itadministrator #itservices

💬 Soft Skills in Tech: Just as Important as Hard Skills Technical knowledge is critical, but soft skills like communication, patience, and adaptability are what set great Help Desk Technicians apart. Learning to explain complex issues in simple terms or keep a cool head in stressful situations is invaluable. What soft skill do you think is most important in IT support? #SoftSkills #HelpDeskSuccess #CommunicationInTech #TechSupportSkills

IT support is essential for businesses of all sizes, and as technology advances, skilled IT professionals are more in demand than ever. The diversity and complexity of systems ensure that no two days are the same, making this career path both engaging and rewarding.💡 In our most recent blog, learn more about 1st Line, 2nd Line, and 3rd Line Engineer roles and how you can progress your career through these roles. Discover how advancing your skills such as gaining experience, pursuing certifications, and staying up-to-date with the latest technologies can help you to build your IT support career. #ITSupport #CareerDevelopment #TechCareers #PathwaysToSuccess #ProfessionalGrowth #ITSkills #CareerAdvancement

Came across a job listing today that made me do a double-take, the role name: "IT-Technician ".. a role requiring a Bachelor's degree in Computer Science! 🤯 The daily grind? Setting up new computers, managing IT support tickets, and maintaining an inventory of tech gear. Pretty standard tech tasks, right? But here's the kicker: apart from this hefty degree requirement, the role involves "configuring new Mac and Windows computers," "installing and tailoring software applications," and "promptly managing IT support tickets." Essential duties that many skilled technicians can perform with their eyes closed. While I understand the value of a solid educational background, isn't it a bit much to ask for that, though crucial, are pretty much technician-level? This approach might be overlooking the wealth of talent out there, capable and experienced, but perhaps not holding that specific degree...

Struggling with evolving job roles and retiring professionals? 👀🤔 Discover how technician-agnostic platforms can transform your service delivery! Learn how to empower every technician to excel and future-proof your operations: https://lnkd.in/gB_B63Fa #ZuperFSM #FieldServiceManagement #LaborShortage

🌟 The Art of Asking the Right Questions One of the most important skills a Help Desk Technician can develop is asking the right questions. Getting to the root of an issue quickly often depends on knowing what to ask and how to guide users through the troubleshooting process. What questions do you always start with when troubleshooting? #ProblemSolving #HelpDeskQuestions #TechSupport #ITSkills

Post 8: 💻 The Human Side of Tech Support Being a Help Desk Technician is about more than fixing computers—it’s about helping people. When users are stressed by tech problems, they rely on us to not only resolve the issue but to provide reassurance. Combining technical skill with a human touch makes all the difference. How do you maintain the human element in your IT work? #CustomerExperience #TechSupportWithHeart #HelpDeskInsights #HumanInTech

From technical proficiency to problem-solving capabilities, delve into the essential skills every IT technician must have and maximize service desk efficiency. Check out: https://zurl.co/zrJg #TechnicianSkills #TechnicianPerformance #ITanalytics

Curious about what an IT Help Desk Technician actually does? Let’s break it down. Help Desk Technicians are the go-to problem-solvers for technical issues in any organization. Assist employees and customers by troubleshooting software, hardware, and network problems, ensuring everything runs smoothly. From setting up new devices to fixing connectivity issues, keep businesses operating efficiently by resolving issues quickly and effectively. The role is more than just fixing problems—it's about enabling productivity and minimizing downtime. This means communication skills and patience are just as important as technical know-how. If this sounds like the kind of hands-on, impactful work you’d enjoy, a career as a Help Desk Technician could be the perfect fit.

This course has gone through all the basics that a help desk technician would go through on a day to day basis. Check it out: https://lnkd.in/gThzqbcC #helpdesksupport #technicalsupport