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As banks strive to reimagine rather than simply digitise the customer experience, Capco's Paul Riseborough talks with Chris Wilkinson, Head of Digital Channels at NatWest Group about creating new forms of relevance in banking. ➡️ https://okt.to/kwnYfm With the smarter connection of existing technologies promising a breakthrough, Paul and Chris discuss the importance of engaging customers and empowering them to configure their own banking experiences. #CustomerExperience #Consumer #DigitalBanking.

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