Capgemini Invent’s Post

📢 CX, IT, and Rev Operations leaders 📢 Join The Mid-Atlantic CX Forum for an insightful virtual roundtable discussion on "AI in the Enterprise: Quantifying Critical Use Cases, Calculating ROI, and Business Case Prioritization" 📅 Date: Tuesday, August 13th 🕣 Time: 8:30 AM - 9:30 AM Facilitated by: • Steve Palmucci, Strategic Technology Advisor/Global CIO • Katie Scott, CEO of Pontem Technology Partners Tech Partners and President of The Mid-Atlantic CX Forum Key topics on the agenda: 1. Creating an Enterprise GenAI Strategy 2. Strategic and short-term use case identification and associated technology and business processes 3. Governance, Risk and Compliance model and structure ⬇️⬇️⬇️Sign up now to reserve your place in this engaging discussion using the link in comments belong ⬇️⬇️⬇️ #AIinEnterprise #VirtualRoundtable #BusinessStrategy #TechnologyInnovation

"The first step in exceeding your customer’s expectations is to know those expectations." – Roy H. Williams 🎯 In the ever-evolving landscape of financial services, customer expectations are not just climbing; they are fundamentally transforming. As a leader at Kyndryl, where innovation meets deep industry insight, I've witnessed firsthand the shift towards personalized, seamless, and anticipatory service models driven by advanced analytics and AI technologies 🚀. This transformation is not merely about staying ahead of the curve but redefining it. The integration of AI in customer service doesn't only streamline operations—it enables us to predict customer needs before they even articulate them, offering solutions that are tailored and proactive 🤖💡. This approach doesn't just enhance customer satisfaction; it builds loyalty and trust, which are the cornerstones of growth in the financial sector. The challenge for us as industry leaders is to continuously adapt and innovate our strategies to not just meet but exceed these new standards. Let's embrace the future of financial services, where technology empowers us to deliver exceptional, anticipatory service that sets new benchmarks for customer engagement 💼🌐. #FinancialServices #CustomerExperience #AIInnovation #Leadership #Kyndryl

How can we leverage data and technology for business transformation? Exciting insights from Mark Kaczynski, SVP of Finance and IT at Nissan Motor Corporation, at the 2023 𝐁𝐞𝐫𝐤𝐞𝐥𝐞𝐲 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐀𝐈 𝐒𝐮𝐦𝐦𝐢𝐭! Mark offered a glimpse into Nissan's transformation journey in the era of digital disruption, highlighting their pursuit of excellence in a rapidly evolving industry. Let's dive into some takeaways from the session: 🔹𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐂𝐮𝐥𝐭𝐮𝐫𝐞: In a large-scale corporate environment like Nissan, embracing technology involves a cultural shift. The challenge extends beyond technology adoption to cultivating a collective mindset aligned with the paradigm shifts in the automotive sector. 🔹𝐃𝐚𝐭𝐚 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐦𝐞𝐧𝐭: A resounding theme was the transformative power of data, highlighting its role in challenging traditional expertise, making everyone an expert, prioritizing data governance and analytics, and integrating augmented data for consistent, transparent decision-making. 🔹𝐓𝐞𝐜𝐡 𝐋𝐢𝐭𝐞𝐫𝐚𝐜𝐲 𝐟𝐨𝐫 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐀𝐝𝐚𝐩𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲: Addressing the importance of tech literacy across the organization, not just among tech experts. Recognizing that adaptability is increasing due to the pace of technological change. Ensuring that employees understand their value even as certain repetitive tasks get automated. 🔹𝐃𝐚𝐭𝐚 𝐎𝐟𝐟𝐢𝐜𝐞: Nissan has established a dedicated Data Office, acting as a catalyst for business transformation. The office seeks to bridge the gap between business and IT, prioritizing data governance, analytics, and the integration of augmented data for consistent, transparent decision-making. Thank you, Mark, for joining us and for the powerful reminder that technology, while transformative, depends on the people driving its adoption! 💡 #2023BerkeleySummit #NissanInnovation #Data #DataTransformation #DigitalTranformation #DataEmpowerment #TechAdaptability #TechLiteracy #BusinessTransformation #InnovationInTech #BusinessAnalytics #AI #FCBA #AIAI #UCBerkeley

Once a Celonaut, always a Celonaut. 🚀 Thank you for extending the invite, Christine Hunter, to Celonis‘ Chicago City Collab! It was fantastic to see how Celonis‘ product continues to grow to tackle customers’ most pressing problems. When Lauren (Stauder) Joyce shared that Celonis brings transparency into Whirlpools processes, I couldn’t help but spot the correlation — QuantPi brings transparency to AI. Maybe that’s the secret sauce to successful start-ups? We all want more transparency and understanding into how things really work. #transparency #responsibleAI P.S.: Great to see Divya Krishnan is still owning every inch of the stage! Slides with few words, minimal design and superb delivery.

Today, I had the privilege of being invited to the #celonis City Collaborative 2024 event in Munich, which proved to be a highly informative and insightful experience. The event not only showcased intriguing new features and product developments within the Celonis environment but also provided a valuable opportunity for the Munich Celonis community to convene and exchange insights on their respective #processmining and #processintelligence journeys. From the presentations delivered by #celonis best practice practitioners, several key points emerged, all of which shared common themes: - Establishing a dedicated Center of Excellence (CoE) for process mining and intelligence, which also may encompass further related topics and corresponding applications (process modeling, process automation, workflow orchestration, conversational AI, etc). - Securing sponsorship from individuals willing to allocate resources towards innovative problem-solving approaches. - Initiating with tangible business cases within specific processes, extracting insights, and translating them into measurable short to mid-term improvements. - Leveraging momentum for advertising, community building, and key user enablement to foster a sustainable, long-term process improvement environment. - Ensuring CoE members possess a process-centered mindset, coupled with both technical and business acumen. Sounds straight forward and simple. Of course it it is not. But you have to start somewhere. Right?

GenerativeAI is poised to transform the face of distribution. Join leaders from Manhattan Associates and Capgemini on 26 June 2024 for a live discussion on the changing face of distribution. An expert panel will cover a range of topics including the future of warehouse simulation and digital twin, how GenAI can be used to optimize the workforce and maximize throughput + more. In this interactive session, you'll also have the opportunity to ask questions and participate in the conversation. Find out more and register at: https://ow.ly/WGyO50ScIU2 #distribution #generativeai #automation #warehouses #warehousemanagement

GenerativeAI is poised to transform the face of distribution. Join leaders from Manhattan Associates and Capgemini on 26 June 2024 for a live discussion on the changing face of distribution. An expert panel will cover a range of topics including the future of warehouse simulation and digital twin, how GenAI can be used to optimize the workforce and maximize throughput + more. In this interactive session, you'll also have the opportunity to ask questions and participate in the conversation. Find out more and register at: https://ow.ly/SbOK50SnVln #distribution #generativeai #automation #warehouses #warehousemanagement

Hot off the back of Duco’s Customer Innovation Day 2023, we’re bringing you some of the top highlights from our expert plenaries, panels and roundtable sessions. We were joined by guest speakers from Man Group, UBS, Wells Fargo, AWS, Oliver Wyman, Jaid and Ciklum to discuss some of the biggest trends and topics facing the industry today. Want to know why AI has the potential to succeed where RPA failed? Or our audience’s biggest challenges and opportunities around regulation, their operating models, data and more? How about the secret to a transformation project that doesn’t fall down at the first hurdle? Check the comments for the insights 👇 #DucoInnovationDay #ChangeYourLegacy

After the hugely successful Duco Customer Innovation Day, here are some of the highlights from the sessions. Read what the industry had to say in the panels. #Changeyourlegacy