Casa Marina Key West, Curio Collection by Hilton’s Post

Kids have a lot to teach us about being carefree and joyful. At work, we often focus too much on the serious aspects and forget to let our hair down and have some fun. Let's take a cue from the little ones and remember that having fun is an essential element of a productive work environment. So we did just that.. everyone in office got their rockstars along and we did a #SeeSawCarnival in The Office. #WorkLifeBalance #ChildlikeJoy #Productivity

The Fundamentals of Hospitality: Celebrate Success Always! Our industry moves at a ferocious pace. Guests come and go, months fly by, targets keep us busy, and it can often be a new year before we know it! We often get caught up with a focus on the next day, the next target, or the next milestone, and we forget to celebrate. Every win is a win, and taking time to measure backward is just as important as looking forward. Never forget the progress you have made as an individual and team, whether big or small. Spending time to celebrate wins is fundamental in building a strong, high-performing and motivated team in the long run! #TheFundamentalsofHospitality #Celebrate #Wins

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Hospitality Tip of the Week, brought to you by my friends over at eTip. Starting something new, and every week (for the next few weeks), I'll be sharing a hospitality tip to keep you inspired throughout the week. I love this concept: "It's not about knowing all the answers, it's about having the right attitude to figure out the answer." We've all been there. We find ourselves in a situation at work, and we might not know the answer or how to resolve a situation. But the beauty of it is that we work in a very fluid industry. We are in the business of people. And with that there is a lot of grey area. But with integrity, intention, and eagerness to "find the answer" or "resolve an issue," we have a lot more wiggle room to figure things out. So that being said... here's your first tip of the week! What do you think? #hospitalityindustry #tipoftheweek #etip Nicolas Cassis Robert Petteruti

Kick off your week with a thought from Oprah. Passion is the spark behind every great idea. It's the energy that drives you through setbacks and the thrill of each victory. It's that spark that can light up the path to innovation and achievement. As you set your goals for the week, let your enthusiasm lead the way. It’s what transforms routine tasks into opportunities for innovation and growth. As you set your agenda for the week, think about what part of your work really ignites that spark within you. 📈🔥 So, what's driving your ambition this week? Share the projects or ideas that are fueling your passion by dropping a comment below! #MondayMotivation #PassionDriven #GoalSetting #Hotels #HospitalityIndustry

🍷 Tired of the same old team-building activities like axe throwing!?🤣 Spice things up with a personalized wine tour with Baja Society Tours! 🍇 Explore the scenic Valle de Guadalupe, bond with your team over great wine, and create unforgettable memories. Cheers to a new way of team building! 🥂 #TeamBuilding #WineTour #TeamBuilding #CorporateEvents #ProfessionalDevelopment #EmployeeEngagement #Teamwork #LeadershipDevelopment #NetworkingEvent #EventPlanning

We could use an entire stack of Post-It notes to describe what it means to work in this industry. But the most important thing to us is to connect with people through service. To lift someone with the smallest act of kindness, and to remind them that there's magic in the everyday moments. What does working in hospitality mean to you? #hospitality #nycstaffing #nycevents #eventstaffing

🐾 Almost everyone in the #CX industry has heard stories about Chewy's response when customers cancel shipments because a pet has passed. As Will Guidara points out, customers do not appreciate it any less just because it is a routine behavior for Chewy. 👍🏻 He also points out that it is possible to operationalize creativity and empathy, even on a large scale, in a big company with hundreds or thousands of employees. Two things are required; the first is empowering employees and providing them the resources to do the right thing at the right time. 📊 The second, I think, is firmly in the grasp of every company: identifying the customer behavior patterns and addressing those moments with intention. We are drowning in a sea of data: #VOC, #NPS, #CSAT, social media, customer chat, qualitative and quantitative research, etc. Unfortunately, many times, that data sits in silos or is distilled down to one number. Instead, it should be used to provide a holistic view of customers so that issues can be identified and addressed, consistently exceptional experiences can be delivered, and creative solutions can implemented when it is most impactful for the customer. Your #CustomerExperience should be intentional and thoughtful; your use of data should be, too.

You can create not just customers but enthusiastic ambassadors, evangelists even, for life with simple, inexpensive gestures. Here's how we've seen this effectively built into systems: Give employees a dollar amount each month to use at their discretion with the only requirement or instruction being: blow someone's mind Systemize and make a habit of taking notes, and not just of next steps or action items, of EVERYTHING. Use Notion or something that allows those to be easily catalogued and turned into actions. For example, a client made a pun on a call and later referenced how much they loved Abba. It got noted in their profile and I created a task that went into their project management action list. Every email subject line I sent after that was an Abba song pun. Do these things for your employees also to establish it as just normal behavior in your culture. Make it a game and anytime you're reviewing numbers also review stories. Build a company canon of stories.

There are people whose words and actions inspire us, even if we never had the chance to meet them in person. Maya Angelou, with her spirit of resilience, love, and service, continues to impact the world. 🌍 Our mission at Personal Touch Catering Experience is clear: to create the experience our clients envision for their special events. Hospitality goes beyond serving food – it's about transferring positive energy, intentionality, and a commitment to serve one another. ✨ When booking with us, we ask three essential questions: 1. Why are you having this event? 2. What do you want your guests to remember? 🤔 3. What do you want to remember about the event? 📝 Whether it's a summer BBQ, wedding, birthday celebration, or corporate event, we promise to make every individual feel seen and appreciated, just as you do. Your event is not just an occasion; it's a moment to create lasting memories for you and your guests. 🎉" Please reach out to me if you are planning an event and I can assure you that I will do whatever it takes to make your guests feel your love. www.ptevents.com @personaltouchexperience #bbq #wedding #catering #corporatecatering