CDW Healthcare’s Post

One key benefit of your organization’s #DigitalTransformation journey is its positive impact on #PatientCare. Discover how Amazon Connect and SpinSci are bringing #EHR data together to enhance efficiency and improve care. https://cdw.social/40tlYB2 #HealthIT

Webinar to Share How an AI-Powered Contact Center Enhances Patient Experiences - HealthTech Magazine In the upcoming webinar, "EMR Integration with Amazon Connect," experts from CDW, AWS, and SpinSci will explore how AI-powered contact centers can transform patient experiences while reducing operational costs. By leveraging Amazon Connect, healthcare organizations can enhance engagement through personalized interactions and efficient task management. This integration not only streamlines workflows but also allows for significant ROI by automating routine tasks and optimizing agent productivity. Join us on December 10 to discover how modern contact centers can meet the evolving expectations of patients in today's healthcare landscape. #HealthcareIT #PatientExperience #AI #CloudComputing #DigitalTransformation #HealthTech #ContactCenter ai.mediformatica.com #health #healthtech #healthcare #webinar #aipowered #patientexperience #connect #amazon #cloud #management #intelligence #analytics #digitalhealth #healthit #healthcaretechnology @MediFormatica (https://buff.ly/3B88uAY)

🚀 Astrix Health (YC F24) launched! AI Purchasing Agents for Healthcare Providers "Automated purchasing of the right healthcare supplies, at the right time." 🌐 www.astrix.health 🧠 Analyze: The agents comb through purchasing data (such as invoices) to identify high-spend areas and cost drivers. 🔍 Search: Deployed AI agents search for better deals, considering provider-specific arrangements like preferred vendor discounts, GPO contracts, rebates, and other incentives. 🏷️ Purchase: Where appropriate, Astrix place orders when more cost-effective options are found, saving providers time and money. 🤲 Astrix AI agents deliver immediate value, reducing expenses and freeing up providers to focus on patient care. Congrats Abhinav Swaminathan & Thomas Blake!! https://fondo.ai/3D0QuZG

Healthcare has long trailed behind other industries in meeting customer expectations, but the tide is turning: patient demands are approaching a tipping point, and the industry is bracing for transformative breakthroughs. Patients now expect healthcare to match the convenience and flexibility they experience in other industries: if banks and retail stores can deliver seamless scheduling, robust online tools and personalized experiences, why shouldn’t healthcare providers do the same? Here are 3 areas where customer expectations are going to have the biggest impact on patient journeys in 2025: 💻 Patients want more digital independence and self-service tools The demand for virtual healthcare options is rising steadily: by 2025, one in four patients will consider switching doctors if their provider doesn’t offer online healthcare. But these expectations go beyond telemedicine and online scheduling: patients want comprehensive digital tools—self-service features, accessible patient portals for their health data, and overall digital accessibility from their providers.  The numbers speak volumes: over 75% of patients already believe that digital tools enhance their experience with the healthcare system. 🎨 Personalization as a main driver of patient loyalty and retention When online retailers send more personalized messages than healthcare providers, it’s clear the industry has room to grow. Despite the challenges of balancing personalization with strict data privacy laws, there are ways to make communication more relevant without crossing legal boundaries. Strategies include mapping the patient care experience to find personalization opportunities, using technology to create multiple touchpoints, and investing in engagement-driven channels. While this process takes time, it has a huge impact on patient satisfaction: in fact, 53% of healthcare providers see improving loyalty and retention as a primary reason to focus on personalization. 🤝 Technology and AI to enhance the perception of care Patients judge their care based on quality, and when they feel rushed or ignored, they’re more 3 times more likely to switch providers: short visits, limited attention to patient history, and lack of follow-up are one of the main reasons for patient dissatisfaction. When patients want more “medical quality care”, AI and other intelligent technologies are actually very well equipped to deliver that and help doctors create meaningful, patient-centered interactions before, during, and after visits. For instance, detailed pre-visit surveys to make patients feel heard, save doctor’s time and tailor the care experience, or automated post-visit summaries for more clarity and actionable insights for the patients. 💡 Interested in how technology can help you improve patient journeys and healthcare operations? Contact us to discuss our previous successful case studies and how we can support: kontakt@produktmacher.com

Now that electronic health records (EHRs) are ubiquitous, why does every other industry still leave healthcare in the dust when it comes to personalization? Nobody knows more about us than our healthcare providers, but they don’t often leverage that electronic information to help their patients — or themselves. What will it take to make healthcare at least as personalized as our Amazon product recommendations? This Harvard Business Review article asks the question, can we get our healthcare to the same level of personalization that we enjoy today with online shopping or banking? Read it now and share your thoughts with us in the comments: https://buff.ly/3APAqt9 #HealthData #PtExperience #PersonalizedCare #WhoIsWho #PatientInformation

Across the industry, payer and provider healthcare organizations are struggling with staff hiring and retention, with 67% of critical-care nurses considering leaving their roles in the next three years. To tackle these challenges, digitization is key. Leveraging AI and cloud computing can help streamline processes, simplify workflows, and eliminate manual tasks. What's your plan to address staff shortages? View the white paper here to learn our POV on how to reimagine call center operations.

Digital Care Pre-requisites Successful digital solutions require both thoughtful provider push and consumer pull. TikTok and Amazon illustrate it perfectly. Amazon shoppers are possibly more fulfilled by the purchase process than the actual product when it arrives. That’s “consumer pull”!   Digital care has a lot to learn from them.   Provider push certainly has its problems, but the bigger weakness in medical digital care is the lack of patient pull. And it shouldn’t be so.   It’s seldom a question of whether patients want a digital solution – it’s all around them. And because most health systems are based on problem solving, patients are pre-disposed to be interested. This should work!   But patient communications must be easily accessed, relevant, and concise. Supplying patients with digital care that combines the nerdiness of EHR systems with the excesses of marketing-speak fail to entice. Obsessive confidentiality practices make access painful for many; patients have a narrow definition of relevance; and their anxiety makes them intolerant of fluff.    Digital care is a critical channel to patients, so we can’t pollute it with poor access and unnecessary communications – especially bills. Once polluted, it takes a very long time to clean up. #digitalcare #digitalhealthcare #medicalapps #patientcare

To personalize the #patientjourney, healthcare organizations, not just hospitals, need a digital foundation that enables them to deliver a tailored consumer experience. Because there is no one-size-fits-all approach, the solution lies in a composable digital platform. According to Luiz Cieslak, 𝘢 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘥𝘢𝘵𝘢 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 (𝘊𝘋𝘗) 𝘪𝘴 𝘤𝘳𝘶𝘤𝘪𝘢𝘭 𝘩𝘦𝘳𝘦: 𝘪𝘵 𝘤𝘦𝘯𝘵𝘳𝘢𝘭𝘪𝘻𝘦𝘴 𝘥𝘢𝘵𝘢 𝘵𝘩𝘢𝘵 𝘤𝘢𝘯 𝘣𝘦 𝘤𝘳𝘰𝘴𝘴-𝘳𝘦𝘧𝘦𝘳𝘦𝘯𝘤𝘦𝘥 𝘧𝘰𝘳 𝘪𝘯𝘵𝘦𝘯𝘵 𝘴𝘪𝘨𝘯𝘢𝘭𝘴 𝘸𝘩𝘦𝘯𝘦𝘷𝘦𝘳 𝘢 𝘱𝘢𝘵𝘪𝘦𝘯𝘵 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘴. 𝘛𝘩𝘦 𝘰𝘷𝘦𝘳𝘢𝘭𝘭 𝘰𝘶𝘵𝘤𝘰𝘮𝘦 𝘪𝘴 𝘢𝘯 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘵𝘩𝘢𝘵 𝘩𝘦𝘭𝘱𝘴 𝘱𝘢𝘵𝘪𝘦𝘯𝘵𝘴 𝘧𝘦𝘦𝘭 𝘴𝘦𝘦𝘯 𝘢𝘯𝘥 𝘤𝘢𝘳𝘦𝘥 𝘧𝘰𝘳 – 𝘪𝘯𝘴𝘵𝘦𝘢𝘥 𝘰𝘧 𝘢 𝘴𝘵𝘳𝘢𝘯𝘨𝘦𝘳 𝘵𝘰 𝘵𝘩𝘦𝘪𝘳 𝘩𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦 𝘴𝘺𝘴𝘵𝘦𝘮. 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://lnkd.in/gxk3c9YR #patientexperience #digitalexperience #healthIT #CDP

If patients are increasingly seeing themselves as customers first and patients second and are taking more control of their #healthcare decisions, their digital healthcare experience should mirror that. https://lnkd.in/gdPhkZa3

Discover how digital tools are reshaping healthcare customer service. From 65% of patients preferring communication via texts, emails, or app notifications to 79% wanting to schedule appointments directly from their health plan's website, digital engagement is transforming the way we access healthcare. Dive into the latest insights from the Kyruus 2023 Patient Access Journey Report and learn how digital solutions can improve patient satisfaction and streamline processes. https://lnkd.in/e_viaJqN #Healthcare #DigitalTransformation #CustomerService