Celeste Timmer’s Post

Dive into the future of financial services with AI! Capgemini's AI-driven approach delivers a 10% boost in revenue, a 20% increase in customer satisfaction, and a 13% decrease in operational costs. Transform your organization's customer experience—download our POV today.

Discover the game-changing potential of AI in revolutionizing customer experience! 🚀 🤓 Learn the fundamentals and explore 5 cutting-edge tools to enhance your CX strategy in 2024. Don't miss out on staying ahead in the race for customer satisfaction! Dive in now: https://lnkd.in/e7mygMyk

According to MIT Sloan Management Review, 84% of business executives believe AI will provide a competitive advantage. Improve customer satisfaction, increase efficiency, and reduce costs with purpose-built AI for CX – learn more >> https://okt.to/tCZUbz #CustomerExperience #ArtificialIntelligence

According to MIT Sloan Management Review, 84% of business executives believe AI will provide a competitive advantage. Improve customer satisfaction, increase efficiency, and reduce costs with purpose-built AI for CX – learn more >> https://okt.to/z4VI1u #CustomerExperience #ArtificialIntelligence

According to MIT Sloan Management Review, 84% of business executives believe AI will provide a competitive advantage. Improve customer satisfaction, increase efficiency, and reduce costs with purpose-built AI for CX – learn more >> https://okt.to/CAxli5 #CustomerExperience #ArtificialIntelligence

What are the core problems in traditional CX methods? 👀 Approximately 60% of customer queries are repetitive, often falling into the category of "How to" questions. ❌ Customers typically find it frustrating to sift through extensive documentation, especially when the information is scattered or poorly organized. 💡 The impact on customer experience is significant, as delays and inaccuracies can frustrate customers and erode their trust in the company. ⏭ The overall customer experience suffers when support teams are not adequately equipped to handle the complexity of the products they are supporting. How does AI in customer experience solve this? Check the link in comments.

According to MIT Sloan Management Review, 84% of business executives believe AI will provide a competitive advantage. Improve customer satisfaction, increase efficiency, and reduce costs with purpose-built AI for CX – learn more >> https://okt.to/wZm7kU #CustomerExperience #ArtificialIntelligence

According to MIT Sloan Management Review, 84% of business executives believe AI will provide a competitive advantage. Improve customer satisfaction, increase efficiency, and reduce costs with purpose-built AI for CX – learn more >> https://okt.to/r1l0Ki #CustomerExperience #ArtificialIntelligence

AI is no longer just a buzzword; it's a game-changer for customer experience! Discover the impact of AI on customer service, analytics, and personalization. Today's CX leaders must be equipped with AI knowledge to elevate customer satisfaction.

According to MIT Sloan Management Review, 84% of business executives believe AI will provide a competitive advantage. Improve customer satisfaction, increase efficiency, and reduce costs with purpose-built AI for CX – learn more >> https://okt.to/xN1Z2d #CustomerExperience #ArtificialIntelligence