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i3 Awarded the CJIS CRM Call Order Under the Federal Bureau of Investigation (FBI) Information Technology Supplies and Support Services – 2nd Generation (ITSSS-2) Blanket Purchase Agreement (BPA) The FBI has awarded a Firm Fixed Price (FFP) contract to i3, LLC, and its teammates Planet Technologies and Buchanan & Edwards, to support the FBI Criminal Justice Information Services (CJIS) Division. Fairfax, Virginia, 24 October 2024 – i3 LLC, an innovative provider of sophisticated IT services, is proud to announce the selection of the i3 Team as the awardee on the FBI ITSSS-2 SCOR 5 Call Order contract. This five-year contract continues i3’s commitment to delivering exceptional service and innovative solutions to the FBI and the CJIS Division, which plays a crucial role in equipping law enforcement, national security, and intelligence community partners with indispensable criminal justice information to safeguard the United States and uphold civil liberties. The objective of this contract is to provide a best-in-class Customer Relationship Management (CRM) platform that will streamline CJIS operations, improve collaboration with CJIS customers, increase efficiency and productivity, and achieve greater success in managing customer relationships. This contract will leverage the i3 Team’s deep expertise in Microsoft Dynamics 365, system integration and custom configuration, secure hosting in the Azure Government Community Cloud – High (GCCH) environment, and the development of custom analytics and reports.  “We are honored to have been selected by the FBI for this important program. We look forward to continuing our long partnership with the FBI and delivering a CRM system that enhances CJIS operations, enables better informed decisions and facilitates their mission success,” said i3 CEO, Nick Nguyen. “Our team will continue to serve as a strategic partner to CJIS with full commitment to the CJIS and law enforcement mission.” About i3, LLC: After a successful career at the Bureau, CEO Nick Nguyen left the FBI in 2014 and founded i3, LLC as an SBA certified 8(a) small business. He is passionate about the FBI’s mission to protect freedom, civil liberty, and national security, and committed to being a trusted partner who always does the right thing. i3 has in-depth law enforcement knowledge and deep expertise in data and artificial intelligence, analytics, cloud engineering, software development, digital transformation, and cybersecurity. i3 has a well-earned reputation for delivering exceptional services and innovative solutions, which has made us a trusted partner to the FBI and other government customers. For media inquiries, please contact: i3, LLC | inquiry@i3its.com | www.i3llc.us

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🌟 We’re Hiring! Join Us in Revolutionizing Facility Management 🌟 Managing facilities is no small feat, but at Infraspeak, we’re making it easier, smarter, and more collaborative. One of the biggest challenges in this space? Seamless collaboration between facility managers and their suppliers. That’s where the Infraspeak Network comes in—a groundbreaking innovation we're building to transform how facilities are managed. Imagine a social network where, instead of sharing photos and videos, you exchange the most critical operational data—work orders, planned jobs, building information, assets, quote requests, and more. This is exactly what Infraspeak Network is all about: enabling efficient communication, reducing friction, and rethinking how teams collaborate in facility management. It’s a massive technical and product challenge, but one we’re excited to tackle as we aim to disrupt the status quo. 🚀 We’re growing our Infraspeak Network teams and looking for passionate individuals to join us, especially: - Mid-senior backend Developers with expertise in PHP (Laravel experience is a big plus). - Hands-on knowledge in event-driven architectures (we leverage Kafka for this). If you’re up for the challenge or know someone who is, we’d love to hear from you. Don't worry if you don't have a perfect match, more than technical skills we are aiming for your potential to grow with us. 👉 Apply here: https://lnkd.in/dwN78QaV #Hiring #PHPDevelopers #Laravel #EventDrivenArchitecture #Kafka #FacilityManagement #TechCareers

Technical Support Representative Heredia, Heredia, Costa Rica Call Center Operations Job Type:Full-time Job Description: Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role Integrations is a primary focus at Tebra and the Technical Operations team holds a key role in activating, maintaining the health of our integrated practices through troubleshooting, and offboarding. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases their average lifetime value, and provides enhanced benefits for the patients that find them online. The Technical Operations team supports internal and external teams through a deep understanding of the integration logic -- this is necessary to troubleshoot and provide solutions for both the practices and the company. Your Area of Focus Periodically, activating or offboarding integrated accounts Periodically dispatching surveys manually. Respond to and resolve technical cases throughout various stages of the customer lifecycle within 5 days or less Reduce the risk of churn by owning the customer’s problems, troubleshooting on the fly, and working through issues with the practice Obtain examples of what is not functioning properly and investigate Document integration-related processes, FAQs and departmental training guides Log all information in Salesforce Document what configurations were adjusted on every call so that future CS employees can see what has been changed and when Support internal and external teams with technical integration issues and/or questions Use your curiosity to figure out what specifically is going on and how you can get things worked out Solve problems while being cautious of the repercussions that can come from making changes to live integrations Become proficient in explaining and teaching technical processes in a non-technical way Work directly with an office manager, doctor, or marketing contact who may not be familiar with the technical aspects of our product and services Understand various types of integrations and workflows that are specific to each practice by asking open-ended questions about what the practice is experiencing and what their expected result is Uncover which integrations Tebra supports and make suggestions that compliment both the practice and PatientPop solution Provide appropriate customer feedback to internal teams Focus on resolving cases to the customers’ satisfaction Receive 90% or higher on the customer feedback survey and a 4.8+ CSAT score

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Streamlining Hiring for EU Tax Compliance Success A rapidly growing e-commerce company recently faced a daunting hiring challenge. As they expanded into multiple EU markets, they needed finance and tax experts skilled in complex, ever-changing EU tax regulations. However, finding the right talent proved difficult, threatening their compliance and growth trajectory. SimilarDev stepped in to help by sourcing and vetting specialized candidates who could navigate the regulatory landscape with precision. Within weeks, the company had the experts they needed, reducing filing errors by 40% and allowing them to focus on further expansion confidently. Are you also looking to simplify hiring for specialized roles? Let’s connect to discuss how SimilarDev can match you with the perfect talent for success.

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What are the impacts of policy changes and what does it mean for employer risks? Join Letoyia Horton and Kamal Chhibber to hear more. Interested? Read on: https://ow.ly/gcth50UeSTS