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i3 Awarded the CJIS CRM Call Order Under the Federal Bureau of Investigation (FBI) Information Technology Supplies and Support Services – 2nd Generation (ITSSS-2) Blanket Purchase Agreement (BPA) The FBI has awarded a Firm Fixed Price (FFP) contract to i3, LLC, and its teammates Planet Technologies and Buchanan & Edwards, to support the FBI Criminal Justice Information Services (CJIS) Division. Fairfax, Virginia, 24 October 2024 – i3 LLC, an innovative provider of sophisticated IT services, is proud to announce the selection of the i3 Team as the awardee on the FBI ITSSS-2 SCOR 5 Call Order contract. This five-year contract continues i3’s commitment to delivering exceptional service and innovative solutions to the FBI and the CJIS Division, which plays a crucial role in equipping law enforcement, national security, and intelligence community partners with indispensable criminal justice information to safeguard the United States and uphold civil liberties. The objective of this contract is to provide a best-in-class Customer Relationship Management (CRM) platform that will streamline CJIS operations, improve collaboration with CJIS customers, increase efficiency and productivity, and achieve greater success in managing customer relationships. This contract will leverage the i3 Team’s deep expertise in Microsoft Dynamics 365, system integration and custom configuration, secure hosting in the Azure Government Community Cloud – High (GCCH) environment, and the development of custom analytics and reports.  “We are honored to have been selected by the FBI for this important program. We look forward to continuing our long partnership with the FBI and delivering a CRM system that enhances CJIS operations, enables better informed decisions and facilitates their mission success,” said i3 CEO, Nick Nguyen. “Our team will continue to serve as a strategic partner to CJIS with full commitment to the CJIS and law enforcement mission.” About i3, LLC: After a successful career at the Bureau, CEO Nick Nguyen left the FBI in 2014 and founded i3, LLC as an SBA certified 8(a) small business. He is passionate about the FBI’s mission to protect freedom, civil liberty, and national security, and committed to being a trusted partner who always does the right thing. i3 has in-depth law enforcement knowledge and deep expertise in data and artificial intelligence, analytics, cloud engineering, software development, digital transformation, and cybersecurity. i3 has a well-earned reputation for delivering exceptional services and innovative solutions, which has made us a trusted partner to the FBI and other government customers. For media inquiries, please contact: i3, LLC | inquiry@i3its.com | www.i3llc.us

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Technical Support Representative Heredia, Heredia, Costa Rica Call Center Operations Job Type:Full-time Job Description: Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role Integrations is a primary focus at Tebra and the Technical Operations team holds a key role in activating, maintaining the health of our integrated practices through troubleshooting, and offboarding. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases their average lifetime value, and provides enhanced benefits for the patients that find them online. The Technical Operations team supports internal and external teams through a deep understanding of the integration logic -- this is necessary to troubleshoot and provide solutions for both the practices and the company. Your Area of Focus Periodically, activating or offboarding integrated accounts Periodically dispatching surveys manually. Respond to and resolve technical cases throughout various stages of the customer lifecycle within 5 days or less Reduce the risk of churn by owning the customer’s problems, troubleshooting on the fly, and working through issues with the practice Obtain examples of what is not functioning properly and investigate Document integration-related processes, FAQs and departmental training guides Log all information in Salesforce Document what configurations were adjusted on every call so that future CS employees can see what has been changed and when Support internal and external teams with technical integration issues and/or questions Use your curiosity to figure out what specifically is going on and how you can get things worked out Solve problems while being cautious of the repercussions that can come from making changes to live integrations Become proficient in explaining and teaching technical processes in a non-technical way Work directly with an office manager, doctor, or marketing contact who may not be familiar with the technical aspects of our product and services Understand various types of integrations and workflows that are specific to each practice by asking open-ended questions about what the practice is experiencing and what their expected result is Uncover which integrations Tebra supports and make suggestions that compliment both the practice and PatientPop solution Provide appropriate customer feedback to internal teams Focus on resolving cases to the customers’ satisfaction Receive 90% or higher on the customer feedback survey and a 4.8+ CSAT score

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You're a carrier sales rep, covering tracking and tracing this weekend for the first time. An urgent load is set to pick up in 15 minutes. All preplanning is done: driver's info, after-hours contacts, and app tracing are updated. But the system's last update is outdated. You've called the driver, dispatch, and after-hours contact —no response. What steps do you take?

Hello LinkedIn family!! I am hiring for Contract Associate II in South San Francisco, CA – Hybrid (Monday- Thursday but can work remote on Friday). You can reach me at Alisha.Keshri@artech.com What You’ll Do: Responsibilities: The Commercial Contracts Associate will: Act as the single point of contact for all contract-related queries, amendments, POs, vendor classification, etc. within the CPO. Advise project owners on project eligibility for the self-service program. Process self-service requests, ensuring: Vendor eligibility for self-service. Accuracy and appropriate use of self-service templates (type, terms, and conditions). Compliance with the vendor’s Master Service Agreement terms. Proper management of the approval process in the contract management tool (e.g., MyBuy). Full and compliant execution of contracts Process prioritized full-service contract requests to expedite execution. Contribute to streamlined Health Care Provider (HCP) self-service contracting processes. Ensure timely review and approval of contracts and ensure the on-time issuance of POs. Flag issues or delays to stakeholders and resolve them by ensuring contract workflows are completed on time or submitting tickets to IT for system issues. Partner with CCS to ensure operational excellence and continual optimization of contracting practices and efforts within the CPO. Conduct educational sessions to train project owners on the contracting process and MyBuy. Partner with Finance to ensure PO structure is optimized for our more complex contracts with AORs and media agencies and serves a quality check to drive accuracy in reporting vis a vis FACT coding. Required Capabilities: Ability to work within established procedures autonomously while keeping management informed. Identify challenges and relevant issues in the contracting process and make sound decisions to drive results and resolution. Strong written and verbal communication skills to keep business stakeholders informed. Resource stewardship; utilize time and resources efficiently to create the most impact. Strong business process improvement skills; ability to gain and apply knowledge of project management processes, methodologies, tools, and techniques, and adapt them to the organization. Strong prioritization skills that align tasks and work to the highest impact against business objectives. Is a self-starter with strong problem-solving capabilities, interpersonal skills, and the Ability to partner and influence others. Approaches unique contracting situations with creativity and discipline to drive solutions while mitigating risks. Flexibility to work occasionally with Global Procurement and Contract teams outside of the Pacific Standard Time Zones, specifically in Europe and South America. If you are interested, Please share your resumes at Alisha.Keshri@artech.com Call me at 682.284-1015. or you can directly reach me on LinkedIn.

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I am Jenny, An appointment setter the professional who schedules meetings or appointments for a business or organization. My primary role is to contact potential clients or customers, introduce the company's products or services, and set up appointments for sales representatives or other relevant personnel to discuss the offerings further. I can work in various industries, including healthcare, real estate, finance, and marketing. My Key responsibilities typically include: Cold Calling: Contacting potential clients or leads to introduce the company's products or services. Qualifying Leads: Determining the interest and suitability of potential clients. Scheduling Appointments: Coordinating and scheduling meetings between potential clients and sales representatives or other relevant staff. Maintaining Records: Keeping detailed records of interactions with potential clients, including contact information, notes on conversations, and appointment details. Follow-up: Follow up with leads to confirm appointments and address any questions or concerns. Meeting Targets: Achieving set goals for the number of appointments scheduled within a specific time frame. I have strong communication skills, persistence, and the ability to handle rejection. I often use customer relationship management (CRM) software to manage their contacts and schedule appointments efficiently.