Centric HR Limited’s Post

Dealing with the aftermath of Christmas parties. Ethan Diver considers how employers can best handle staff complaints. The Christmas period is a busy time for work social events. Upon receiving a complaint, the employer should speak to the person who made it to fully understand it and their preferred resolution. The most appropriate course of action will depend on various factors, particularly the severity of the allegation. In less serious cases, it may be appropriate to adopt an informal approach whereas, in more serious cases, a formal procedure should be followed from the outset. An informal approach might be appropriate where there has been a misunderstanding, or an employee is unaware of the effect of their actions. This could result from, for example, an ill-judged comment or joke. This approach involves speaking to the parties concerned to seek a resolution, either privately or together at a meeting. The employer could also consider mediation, whereby an impartial third person helps the parties find an agreed solution. A formal procedure will be appropriate where the allegations are serious, such as a complaint of sexual harassment, or where an informal approach has been unsuccessful. Ideally, an employer’s policies will outline the procedure that they will follow in dealing with disciplinary complaints and/or sexual harassment allegations. If not, they should follow a formal grievance procedure. This will involve appointing an impartial person to investigate the complaint objectively. The investigator should collate evidence that supports and undermines the complaint by speaking to the parties and any witnesses. They may also request copies of emails or messages, or check CCTV footage, depending on the nature of the complaint. At the end of the investigation, the investigator should produce a report that records their findings and whether they consider the employee should be called to a disciplinary meeting. The whole investigation process should be kept confidential as far as possible. Where the investigator upholds the complaint, it may be appropriate for the employer to invoke its disciplinary procedure. The outcome of this could include a first or final written warning, or even dismissal where the perpetrator’s conduct amounts to gross misconduct. In all cases, it is important that the investigation and disciplinary procedure are conducted thoroughly and fairly to avoid further complaints or claims by the complainant or accused employee. Ethan Diver is a solicitor at Taylor Walton Solicitors If you need HR support, call us on 03333 660567 or visit www.centrichr.co.uk https://lnkd.in/eiHQjDgw #centrichr #HRConsultant #outsourcedhr #hrconsultants #hrmanagement #hrsupport #HRConsulting #hrconsultancy #hr #hrconsultant

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