Centrical is hosting Lunch & Learn - Developing High-Performing Frontline Teams. Make sure to attend it on September 5.
AI is changing everything. If your contact center is not leveraging the power of AI, you’re falling further behind. Are you prepared to elevate your frontline teams in today’s rapidly evolving contact center landscape? We’re excited to invite you to an exclusive Lunch & Learn virtual webinar, “Developing High-Performing Frontline Teams,” next week on September 5, 2024, at 12 PM ET. This interactive session is led by industry veterans Peter Ochs and Erika Moree, who bring deep expertise in Financial Services and Insurance Contact Centers. During this session, you’ll discover how to: -Personalize and scale learning programs to maintain employee proficiency. -Leverage AI tools for data-driven coaching and personalized development. -Gamify the employee lifecycle to boost engagement and reduce early attrition. -Balance automation with the human touch to foster empathy and drive success. This is a valuable opportunity to gain actionable insights into building and sustaining high-performing teams in an AI-driven world. Through practical examples and interactive discussions, you’ll learn how to empower your frontline teams for success. Meet the Speakers: Peter Ochs – Principal Advisor at Accelerated Advisory Erika Moree – Learning Consultant at Learning4Leverage Corey Mustard - Solutions Consultant at Centrical Don’t miss out on this opportunity to stay ahead of the curve. Register now! Link in comments. 👇 #AI #ContactCenter #EmployeeExperience #TeamPerformance #EmployeeEngagement #DataDriven #Coaching #CX #Gamification
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