Patient experience is increasingly impacting #Medicaid managed care contracts and reimbursement. Find out what steps one Medicaid MCO took to boost member satisfaction: 1️⃣ Modernized channel integration - A unified communications platform improved access to different care avenues like virtual care, chatbots, and call centers. 2️⃣ Expanded in-house support services - Increasing in-house care coordinators, health coaches, and member advisers established more trusted relationships between members and their health plan care team versus third-party delegated entities. 3️⃣ Targeted support programs - Hyper-personalized member support for high-risk conditions like pregnancy or behavioral health issues showed substantial gains in condition-specific experience scores as well as overall plan satisfaction. Focusing on streamlined access, internal expertise, and tailored services demonstrates how one Medicaid plan significantly moved the needle on patient experience. See details on the full patient experience improvement strategy: https://hubs.ly/Q02b41pC0
