Certinia’s Post

https://lnkd.in/eP6Peyfs Excited to share some new CSM free courses I found super useful. They're great for anyone looking to get smarter about CSM this year. Check them out https://lnkd.in/eJ6cRRNu Thanks Elizabeth Russell and all volunteers #customersuccess #csmcertification #CustomerSuccessU

Learn why understanding customer success is crucial for driving business growth and fostering long-term client relationships through CEPE's Customer Success program. Here's a testimonial from one of our students from the program: ➡️ Program info: https://hubs.ly/Q02nhbNL0 💡Instructor: G Hernandez! #customer #professionaldevelopment #customersuccess #studentexperience #upskill

🛑 Stuck on something in HighLevel? Don't sweat it! Our Customer Success Zoom Room is the place to be for learning the best ways to implement GHL features in your processes. Get instant answers and friendly advice from the people who know HighLevel best. Hop on in 👉 https://lnkd.in/g9eTNkNK #GoHighLevel

Elevate your customer training program with our comprehensive checklist! 📚 https://lnkd.in/dykW4iMa Swipe left to uncover the secrets of setting clear goals and objectives that drive success. From boosting product adoption to speeding up onboarding and reducing support tickets, we guide you through aligning your program with overall business goals. Learn to measure success with precision using key metrics like customer lifetime value, retention, NPS, and more. Ready to transform your training strategy? Download our Super Handy Checklist for Stress-Free Planning now! 📋🔍 #CustomerTraining #LearningAndDevelopment #GoalsAlignment

Come for the class... Stay for the over-the-top faces, a dramatic depiction of Customer Success, and out-of-line analogies you won't find anywhere else. Customer Success 101 is tomorrow ⚡️ A live course delivered in 1:15 minutes with a 30-minute Q&A Sign up if you want to not only learn what customer success is but also: - how to do it, - who you'll work with, - how to apply those fancy terms you keep hearing. Link to sign up in the comment section below ⬇️ #customersuccess

Customer Success teams deserve Customer Success Tools. CRMs and Spreadsheets aren't going to get you where you want to go. CS Tools help you make sense of your data, and act on it in a meaningful way... and they help prevent the Monday scaries. 😉 #customersuccess #spreadsheets #meme #datadriveninsights #csm #retention

Just wrapped up our latest webinar, "Elevating Customer Success in IT through Digital Credentialing," and what a journey it's been! A heartfelt thank you to everyone who joined us. It was more than just a session; it was a deep dive into the transformative world of digital credentials and their power to shape the future of IT and software development. We explored the nuts and bolts of digital credentialing, uncovered its impact on customer success, and shared real-life success stories, including our inspiring partnership with Totango. Each story, each discussion point, reinforced the undeniable value of recognizing and celebrating achievements in the digital age. For those who couldn't make it or want to revisit the insights shared, good news – the recording is now available! I invite you to watch it, share your thoughts, or start a conversation. Let's keep the dialogue going and continue to explore how digital credentials can open new doors for professionals and organizations alike. Here's to our shared journey towards innovation and success in IT. Looking forward to connecting, learning, and growing together. https://lnkd.in/gmyghXFp

Customer Success is the lifeblood of your company. And to drive it well, your teams need the right tools. I wrote about the 9 Best Customer Success Platforms in 2023 that will help you select the best one for your organization. Not subscribed yet? Join over 2,400+ smart pros and subscribe now so you don't miss out on the next editions 👉 https://lnkd.in/e2_fi_87 #customersuccess #customersuccessmanagement

🌟 Final Call: Register for Our Webinar This week! 🌟 Don't miss out on the opportunity to optimize your property management business for client and customer success. Join us for this transformative session! 📅 #PropertyManagement #Webinar #ClientSuccess #PMAssist #OnSightPROS