Chandigarh University Online’s Post

Sales Strategies Last week, I participated in educational sessions at Cenomi Academy and gained valuable insights into improving sales techniques. Here are the key takeaways: - Product Knowledge Understanding product details is essential for sales success. Knowing the features helps us present them effectively, while highlighting the benefits shows how the product meets the customer's needs. - Asking the Right Questions I learned the importance of using open-ended and probing questions to deeply understand customer needs. Open-ended questions encourage the customer to share more information, while probing questions delve deeper into specifics, helping us identify the best solutions. - The Importance of Upselling Upselling adds value to each sale by offering complementary products that enhance customer satisfaction. I learned how to identify appropriate upselling opportunities naturally, improving the customer's experience rather than just increasing sales. - Closing the Sale Closing is the critical moment in the sales process. I learned various closing techniques and how to time them effectively. Successful closing builds trust and establishes long-term customer relationships. • Conclusion These lessons have deepened my understanding of the entire sales process, focusing on thorough product knowledge, smart questioning, and effective closing strategies. I look forward to applying these techniques to enhance sales performance and customer satisfaction. #CenomiAcademy #CenomiRetail #Learning #Development #Sellingstrategies

Valuable Insights from Rahul Bagree, VP Sales at Real Books! Recently, our Junior Batch and Marketing Specialization Senior Batch had the opportunity to learn from Rahul Bagree's expertise in Sales and Distribution Management (SDM) and Marketing Management. Key Takeaways: - Marketing requires hands-on experience, not just theoretical knowledge - Interacting with consumers helps marketers understand their needs and improve products/services - Effective objection handling and expectations management lead to happy customers and referrals - Don't neglect post-sales services - it's crucial for customer satisfaction! Mr Rahul shared real-life examples and experiences, emphasizing the importance of consumer interaction in marketing. Thank you for the insightful session! #MarketingManagement #SalesAndDistribution #CustomerCentricity #RealLifeLearning Rahul Bagree Prof. (Dr) . Sujoy Kumar Dhar ajay pathak

"Grateful for the chance to participate in #ChitkaraMandi, an impactful event focusing on offline sales expertise and customer engagement. Enlightening conversations on customer interactions and innovative sales techniques left me motivated. The relationships formed with industry experts and colleagues were priceless. Excited to apply these learnings and elevate my sales performance! #learningandgrowth #development #SalesSkills #CustomerEngagement #Networking #CareerDevelopment"

Self review to great sales conversion! Day 10: Reflect, Review, and Revise 🔄 Take a step back and review your progress over the past 9 days. Reflect on what techniques worked well and which areas need improvement. Revise your strategies based on your observations. Continuous improvement ensures you keep evolving and enhancing your people-handling skills. #saleswithelayaraja #sales

🎓 Excited to share that I've successfully completed the Customer Care Executive course by Skill India 🌟 This program equipped me with invaluable skills in -effective communication, -problem-solving, -customer relationship management Grateful for the opportunity to enhance my professional expertise in customer service. Ready to leverage these newfound skills to deliver exceptional customer experiences! #CustomerCare #skillindia #ProfessionalDevelopment 🚀

What 99% of people ignore about good business propositions. Recently, on a trip to Delhi, I visited my brother Avyakt Sethi at his office and saw the innovative work he’s doing in the education sector with respect to customer relations. It reminded me of one of the most eye-opening experiences in my career. At Sri Vishal Garments, as wholesale B2B traders, we’ve always relied on selling in bulk at small margins. As a result, the industry norm has always been to lower prices as much as possible. But we realized that this strategy has its limits. As an experiment, we introduced small, tiered gifts on purchases to attract more customers and increase the cart value of existing ones. While this idea is common in retail, it surprised us how much it enhanced our wholesale customers’ experience and their willingness to stay and browse. It’s also impacted the way customers talk to us and improved the frequency of calls that they make to us. Learning: customers will always want lower prices, but if that's our only competitive advantage, we're at the mercy of the market. Even investing a small amount towards value-adding can significantly strengthen our business proposition, which inevitably leads to stronger consumer relations. The key is to add value while maintaining competitive prices, not at the expense of the customer's wallet. In today's era, where customer experience can make or break a business, even the most traditional sectors must step up their game to stay relevant. Let me know in the comments how you’re changing the game of your industry. #valueproposition #innovation #valueadd #sales

Customer Success Folks, exciting news! We've set up an Ask Me Anything (AMA) online session on Customer Success with Bharath J. (Sr. Manager - CS Strategy at Zluri) on 17th January (Wednesday) from 7:30 - 8:30 pm IST 😁 If you're keen to join and would like to ask anything related to CS, drop a comment saying "Interested" and we will share an invite with you. Let's make it a great interactive session! 🤗 #CustomerSuccess #AMA

A business strategy shouldn’t be focussed only on sales but also on how to maintain it. Being there for three years in Gujrat I have observed how a Gujrati people do their business they are not selling their products they nurture a relation with the client through trust, value, and satisfaction with all his experiences from the beginning, even it was a case of an offline marketing but that is an effective in online too. We all are focussing to get more attention and attract new clients but are you able to bring your customer back ? If yes, then you are doing correct If not, then definitely there is a lot to work on… Knowing your customer is very important in today’s world but tacking action accordingly is more important to build a good customer base. As prospected customer always have a good experience, quick reply’s & solutions but what about later on ? Have you ever focussed on this ? Customer experience matters a lot for all further actions Having a focussed analysis of customer journey, can give you a valuable input to grow your business exponentially There are two important things which can always bring your customer back to you • Product Quality • Post Sales service If you really looking forward for the sustainable growth then connect with your customers to have a healthy relation instead of just providing a customer support experience. So having a Strong CRM Team is very important for B to B or B to C Business, it could be among strong pilers of your business. #business #linkedinlearning #CRM

A Lesson in Building Resilient Partnerships 🌐 One of our colleagues had an insightful discussion with a friend last night, navigating challenges in retaining clients. The insights uncovered are game-changers—placing customer experience at the forefront. 🤝 Here are some key insights that I could gather: Q: How and when do you talk to your clients? A: It's more than transactions. Ongoing communication is key. Regular check-ins, project updates, and personalized engagement foster a relationship that extends beyond sales and payments. Q: How much does your team ask for feedback? A: Beyond a link, active engagement matters. Implementing regular feedback sessions, surveys, and direct conversations ensures a thorough understanding of client satisfaction. Proactive action on feedback demonstrates commitment to improvement. Q: What do you do if your client is stuck? A: A direct pass to the support team is a start. However, being the hands-on bridge between the client and support ensures swift issue resolution and showcases a commitment to seamless service. In a Growing India, Relationships Matter More Than Ever! As our nation evolves, so do client expectations. It's time to go beyond transactions and focus on relationships. Happy clients aren't just customers; they're brand ambassadors. 🚀🌐 #ClientExperience #BuildingRelationships #CustomerFirst

Assessing Customer Service Standards and Commitment in India's Vast Service Sector In the vast landscape of India's service sector, characterized by its sheer scale and mass customer base, evaluating customer service levels and commitment becomes a multifaceted challenge. With millions of promises made by companies, yet often resulting in minimal tangible outcomes, the dynamics of customer service in India present a unique blend of complexities. India's enormity and diversity pose significant hurdles in maintaining consistently high customer service standards across industries. While some companies manage to sustain mediocrity and survive, many struggle to meet the expectations of their massive consumer base. The promises made by businesses often seem grandiose, but the delivery of tangible results often falls short. One of the prevailing issues is the tendency of big brands to evade customer commitment, relying on the notion that there will always be another customer waiting in the wings. This mindset undermines the significance of individual customers and fosters a culture where fulfilling promises becomes secondary to acquiring new business. In this mad rush to cater to the masses, the relevance of individual customer needs and satisfaction gets lost in the crowd. Compounding these challenges is the lack of robust legal or political leadership to advocate for the rights of the ever-growing consumer base. While regulatory frameworks exist, their enforcement often lacks teeth, allowing businesses to flout commitments without facing significant repercussions. As a result, consumers are left vulnerable to exploitation and subpar service standards. In conclusion, navigating the terrain of customer service and commitment in India's mass service sector requires a nuanced understanding of the challenges at hand. While the country's vast consumer base presents immense opportunities, it also underscores the critical need for businesses to prioritize integrity, accountability, and customer-centricity. Only by addressing these issues head-on can India's service sector truly fulfil its potential and earn the trust of its diverse customer base. #CustomerService #India #CustomerFirst #Commitment #Sales #Service