CHANEL’s Post

I'll let you decide... Exhibit One: A May 28th 2024, public review paints a troubling picture: "Purchased a bag which ripped apart on first couple of uses, the team has stopped responding and kept our original product since 3 months." This isn't an isolated incident. Exhibit Two: The data further reveals: → 87%+ disconnect in BALENCIAGA's customer touchpoints. → At a cost of over half a billion euros in lost customer loyalty and revenue. Imagine the potential if François-Henri Pinault and Kering's executive team invested just 140 hours to address these issues instead. The clear improvements could unlock €500M, driving significant growth and restoring shareholder confidence in the brand and Kering. If only they could see it... #StrategicDetective #CustomerExcellence #OperationalExcellence #LuxuryRetail #BusinessGrowth #ShareholderValue #Balenciaga #Kering #CustomerExperience #BrandReputation

Does BALENCIAGA have a €500M blind spot? I'll let you decide... Exhibit One: A recent public review paints a troubling picture: "Purchased a bag which ripped apart on the first couple of uses, the team has stopped responding and kept our original product for 3 months." This isn't an isolated incident. Exhibit Two: The data reveals a deeper €500M customer loss: → Brand Experience: -€301M → Retail Channels: -€70M → Quality: -€105M → Delivery Excellence: -€55M → End-to-End Returns: -€22M Is the brand chasing artistry over customer excellence? What do customers and shareholders think? Consider the potential transformation if François-Henri Pinault and Kering's executive team were to invest just 140 hours in addressing these critical touchpoints. The impact could be significant. These improvements, if implemented, could unlock a substantial €500M in value. This would not only drive significant growth but also restore shareholder confidence in both Balenciaga and Kering. The question, though, is: Can Kering afford to ignore this? Just imagine if they chose to see instead. #StrategicDetective #CustomerExcellence #OperationalExcellence #LuxuryRetail #BusinessGrowth #ShareholderValue #Balenciaga #Kering #CustomerExperience #BrandReputation #FrançoisHenriPinault

Kering BALENCIAGA can we apply what the ancient Romans used to say “errare humanum est, perseverare autem diabolicum”? Or is it more “per aspera ad astra?” What do you think of this haute couture? Will this positively impact the brand and the group business? What shall we expect for results Q2 and Half 2024? Will sticking to this strategy prove the management is creating value and business around the brand? #brandmanagement

The making of Christian Dior Couture garments involves processes that blends traditional craftsmanship with modern innovation. From designing concepts, pattern making, fabric cuttings, assembly to fitting, adjustments, finishing touches & presentation. The whole process ensures each garments is a high-quality masterpiece. Dior's leather goods collections are made in Europe. Their shoes and ready-to-wear collections are manufactured in France and in Italy. Much of the world has slowed down but Christian Dior Couture haute couture production has continued in the homes of its talented seamstresses. While millions embrace teleworking, the artisan gowns have been skillfully created through the concept of ‘telecouture’. Made entirely by hand, the dressmakers traditionally spend hundreds of hours crafting the exclusive garments at the Dior workshop in Paris but have made the move to ply their passion for métier in their own homes. #dior #fashion #luxurybrands #educationalcontent #luxe #fashionmaking #fashionbrands #students #mastersstudents #internationalbrands #luxurylifestyle #diorbeauty #dior #paris #france #educationalcontent

Haute Couture, where the fashion comes to life in the most elegant way. With major fashion houses and talented designers creating the magic, the Haute Couture collections for the Spring-Summer 2025 season were held on Tues, Jan 28th at the Grand Palais in central Paris. Although the fashion world is ever-evolving, haute couture seems a bit far from it, considering its traditional model with exclusivity and limited availability. But what if there’s an innovative way to bridge the gap between luxury and digital? 💡But imagine a subscription-based platform where a selected audience could ✅ Access exclusive haute couture shows, ✅ Behind-the-scenes content, ✅ And an enhanced digital fashion experience. ✅ The membership benefit could also provide access to the bespoke creations in the couture collection while maintaining the in-house exclusivity of the fashion house. 📌 This model would allow brands to generate revenue while expanding their reach to the second-tier luxury audience. Luxury brands like Dior and Chanel are already stepping into creating a tailored digital and virtual experience, but this concept of digital access to couture is still unexplored. I have tried to dive deeper into this idea in my latest blog—check it out for a detailed exploration of the subscription model for haute couture in the digital era. Christian Dior Couture CHANEL Imran Amed Marie Driscoll, CFA Amar A. #HauteCouture #LuxuryFashion #FashionSubscription #CoutureOnDemand #SustainableLuxury #FashionInnovation #LuxuryMarketing #ExclusiveFashion #BespokeStyle #FashionTech #LuxuryBusiness #DigitalFashion #FutureOfFashion #StyleElevated #HighFashion #Dior #Chanel

Do you really know what Haute Couture is? If you think buying from a luxury brand means it’s Haute Couture, I’ve got some fun facts for you. Haute Couture isn’t just about the name or the price tag. For a piece to be considered Haute Couture, it must be 100% handmade, without any sewing machines, and require hundreds of hours of meticulous work. What you see in well-known luxury stores are Prêt-à-Porter pieces, which means 'ready to wear'. They’re produced on a larger scale and are more accessible. Haute Couture, on the other hand, is for an extremely exclusive audience and must be made within the golden triangle of Paris. Only a few maisons are recognized by the French Federation of Haute Couture. Chanel, Dior, Givenchy… these are the real Haute Couture houses where each piece is a unique, custom work of art. Fun fact: Did you know a Haute Couture piece can take over 700 hours to complete? It’s more than fashion; it’s pure art! So, next time you hear 'Haute Couture', remember: it’s more than just a name, it’s a tradition that demands perfection.

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The fall couture shows in Paris were held earlier than the usual July dates to avoid clashing with preparations for the Olympic Games, but the season still offered some Parisian high jewelry houses a chance to shine brightly. In Paris, the 67-piece Hermès collection, Les Formes de la Couleur (the Shapes of Color), was the largest the house had produced — and arguably its most playful. A freestyle brushstroke, for example, was rendered as a mono-earring called Fresh Paint, with green tsavorite garnets simulating pigment. And while the house has nearly 75,000 shades in its silk color library, the collection was the first time it had used so many primary colors and rainbow palettes for jewelry. “It took us a long time to do a lot of diamonds and colored gemstones,” said Pierre Hardy, the creative director of Hermès jewelry since 2001 and of high jewelry since its introduction in 2010. “With leather, silk and makeup, one sees how color informs the world of Hermès, but for jewelry we’d never experimented with that kind of mix before.” The designer described his creative process as “liberating color from minerality, cuts and facets to let it be more supple, almost liquid or diffuse, like makeup on the body.” Read More: https://lnkd.in/gmj7c7fD Photo Credit: Hermès #GemologicalScienceInternational #GSICertified #GSI #GSICertification #Gemstone #Jewelry #Gemstones #DesignerJewelry #GemLab #GemstoneTesting #Gemology #GemstoneGrading #Gemologist #Diamonds #ColoredGemstones #PreciousStones #FashionJewelry #ParisCoutureWeek

Paris @hautecoutureweek kicks off today and if there’s one thing we know, it’s that it’s never just about the clothes - it’s about the artistry, storytelling, and iconic moments that shift fashion forever. From Christian Dior’s “New Look” (1947), which redefined post-war elegance, to Balenciaga’s grand return to couture in 2021, each era has left its mark. And let’s not forget Alexander McQueen’s haunting Voss show (2001), a performance so breathtaking it felt like stepping into another world. But couture isn’t just history - it’s a glimpse into the future. Iris van Herpen’s 3D-printed designs (2018) pushed the boundaries of what’s possible, proving that craftsmanship and technology can go hand in hand. Jean Paul Gaultier’s collaboration with Madonna in 1992 blurred the lines between couture and pop culture, while Yves Saint Laurent’s Mondrian dresses (1965) showed us that fashion is art in motion. The magic of couture lies in its ability to make us feel something - whether it’s nostalgia, awe, or the pure excitement of seeing a designer at their creative peak. And as the next generation of couturiers takes the stage, we can’t wait to see which moments will stand the test of time. Which couture moment is your favourite?  #parishautecouture #parishautecoutureweek #craftsmanship #fashiondesign #luxuryfashion #fashionhistory #coutrure